Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Bluehost

Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


How would you rate Bluehost?
grey stargrey stargrey stargrey stargrey star

Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
This company does not typically respond to reviews

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Diana L.
Unfollow Diana L.
Share Review
Report Review

You have no practical help to offer
October 25, 2022

You have no practical help to offer. I'm not selling. I don't have a small business. I'm a community educator.

Date of experience: September 25, 2022
Kansas
1 review
0 helpful votes
Follow Sheri V.
Unfollow Sheri V.
Share Review
Report Review

I'm still finding my way around and haven't had enough time to fully take it in, but, so far, I am happy with Bluehost.

Date of experience: September 24, 2022
Pennsylvania
1 review
0 helpful votes
Follow Sarah T.
Unfollow Sarah T.
Share Review
Report Review

Creating my account and purchasing my domain has been such a hassle.

Date of experience: September 24, 2022
Illinois
1 review
0 helpful votes
Follow Xavier I.
Unfollow Xavier I.
Share Review
Report Review

Still trying to figure this out
October 24, 2022

Still trying to figure this out. One of the things that I just found out that the max upload for a file is 512 MB that was not mentioned in the description! I have a longer files than that so am I supposed to just cut them up? Grrrrd

Date of experience: September 24, 2022
Tennessee
3 reviews
0 helpful votes
Follow Pamela J.
Unfollow Pamela J.
Share Review
Report Review

You better know what you're doing
October 24, 2022
Updated review

Pretty much a terrible user experience unless you're familiar with Wordpress. I've had blogs before but never WP. Either you have to spend more on their support services (they're always upselling) or figure it out yourself. I didn't have the budget or bandwidth for either.

Date of experience: September 24, 2022

I am completely lost
October 10, 2022
Previous review

I am completely lost. Terrible onboarding.

Date of experience: September 9, 2022
Texas
1 review
0 helpful votes
Follow Raul Q.
Unfollow Raul Q.
Share Review
Report Review

Setting up a site is not user friendly as is stated.

Date of experience: September 24, 2022
Florida
1 review
0 helpful votes
Follow Derek K.
Unfollow Derek K.
Share Review
Report Review

Learning how to get around in the cpanel
September 24, 2022

Learning how to get around in the cpanel. Using youtube fo help. Perhaps bluehost should leverage social media for video tutorials.

Date of experience: September 24, 2022
Canada
2 reviews
0 helpful votes
Follow Michel W.
Unfollow Michel W.
Share Review
Report Review

KUDOS
September 24, 2022

Site is well organized and support is on par. Tools are easily accessible.

Date of experience: September 24, 2022
Georgia
1 review
0 helpful votes
Follow Kendra R.
Unfollow Kendra R.
Share Review
Report Review

The setup process is very complicated
October 24, 2022

The setup process is very complicated. I have not been able to get a site setup due to critical errors.

Date of experience: September 24, 2022
New York
1 review
0 helpful votes
Follow Brian B.
Unfollow Brian B.
Share Review
Report Review

Had a small issue with how the billing worked. Was expecting a monthly charge.
I had to call support and the help was good and much appreciated, although the chat support was worthless the phone support fixed my issue. So far I am impressed with the features and happy with my purchase.

Date of experience: September 23, 2022
New York
1 review
0 helpful votes
Follow Kenny M.
Unfollow Kenny M.
Share Review
Report Review

My site has been down for 2 whole days. I am worried

Date of experience: September 23, 2022
Minnesota
1 review
0 helpful votes
Follow Yiu V.
Unfollow Yiu V.
Share Review
Report Review

*******678 after i gave her the validation code, the line just drop dead, many time!

Date of experience: September 23, 2022
Minnesota
1 review
0 helpful votes
Follow Selena I.
Unfollow Selena I.
Share Review
Report Review

I am not sure how to change my temporary site name and have not been able to find where to change it.

Date of experience: September 23, 2022
California
1 review
0 helpful votes
Follow Michael B.
Unfollow Michael B.
Share Review
Report Review

No help in addition several software issues. Unable to edit website on word press "editor beta" does not load

Date of experience: September 23, 2022
Mexico
1 review
0 helpful votes
Follow Javier N.
Unfollow Javier N.
Share Review
Report Review

Se instala rapido el host es muy buena la seguridad

Date of experience: September 23, 2022
Washington
1 review
0 helpful votes
Follow Rebecca I.
Unfollow Rebecca I.
Share Review
Report Review

This is the second site I have built with bluehost. Though this experience is better than my last, I still find your use-ability very difficult and confusing for web design. I have been running some sort of online business since 2003, and I have to say I am just not impressed. I will say the hosting is reliable though, just the design part and the ease of moving through the site is confusing. For instance, when this pop up rudely interrupted my train of thought I had been clicking around for a good 2-3 minutes trying to figure out where to write my first daily blog post. Not great. And that was after I spent a couple minutes with blank screens and error messages because I had been logged out but the screen I had clicked around before did not tell me that.

Date of experience: September 23, 2022
Virginia
1 review
0 helpful votes
Follow Thomas G.
Unfollow Thomas G.
Share Review
Report Review

I'm having a difficult time figuring out how to set up a email account.

Date of experience: September 23, 2022
California
1 review
0 helpful votes
Follow michael S.
Unfollow michael S.
Share Review
Report Review

Was on phone about billing, you are overcharging me for no reason. Tried to correct the issue on the phone. Got hung up on.

Date of experience: September 23, 2022
Texas
1 review
0 helpful votes
Follow Hannah V.
Unfollow Hannah V.
Share Review
Report Review

Pretty good
September 23, 2022

Pretty good. It's just a lot to take in and a little difficult to follow for someone who has very little web building experience!

Date of experience: September 23, 2022
Ohio
2 reviews
0 helpful votes
Follow Glynis Q.
Unfollow Glynis Q.
Share Review
Report Review

This interface very complicated and difficult to configure/manage for a beginner. It would be great to have some training on how to get started. Right now I'm using YouTube to understand what to do and how to configure the site.

Date of experience: September 23, 2022