Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You have no practical help to offer. I'm not selling. I don't have a small business. I'm a community educator.
I'm still finding my way around and haven't had enough time to fully take it in, but, so far, I am happy with Bluehost.
Creating my account and purchasing my domain has been such a hassle.
Still trying to figure this out. One of the things that I just found out that the max upload for a file is 512 MB that was not mentioned in the description! I have a longer files than that so am I supposed to just cut them up? Grrrrd
Pretty much a terrible user experience unless you're familiar with Wordpress. I've had blogs before but never WP. Either you have to spend more on their support services (they're always upselling) or figure it out yourself. I didn't have the budget or bandwidth for either.
Setting up a site is not user friendly as is stated.
Learning how to get around in the cpanel. Using youtube fo help. Perhaps bluehost should leverage social media for video tutorials.
The setup process is very complicated. I have not been able to get a site setup due to critical errors.
Had a small issue with how the billing worked. Was expecting a monthly charge.
I had to call support and the help was good and much appreciated, although the chat support was worthless the phone support fixed my issue. So far I am impressed with the features and happy with my purchase.
My site has been down for 2 whole days. I am worried
*******678 after i gave her the validation code, the line just drop dead, many time!
I am not sure how to change my temporary site name and have not been able to find where to change it.
No help in addition several software issues. Unable to edit website on word press "editor beta" does not load
Se instala rapido el host es muy buena la seguridad
This is the second site I have built with bluehost. Though this experience is better than my last, I still find your use-ability very difficult and confusing for web design. I have been running some sort of online business since 2003, and I have to say I am just not impressed. I will say the hosting is reliable though, just the design part and the ease of moving through the site is confusing. For instance, when this pop up rudely interrupted my train of thought I had been clicking around for a good 2-3 minutes trying to figure out where to write my first daily blog post. Not great. And that was after I spent a couple minutes with blank screens and error messages because I had been logged out but the screen I had clicked around before did not tell me that.
I'm having a difficult time figuring out how to set up a email account.
Was on phone about billing, you are overcharging me for no reason. Tried to correct the issue on the phone. Got hung up on.
Pretty good. It's just a lot to take in and a little difficult to follow for someone who has very little web building experience!
This interface very complicated and difficult to configure/manage for a beginner. It would be great to have some training on how to get started. Right now I'm using YouTube to understand what to do and how to configure the site.
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.

