BlueflyReviews 374

I had used bluefly.com for years without any issues on returns or quality of product.
In the LAST 6 MONTHS late 2013 early 2014 I have had issues. The quality has dropped they seem to offer the designer outlet quality clothing (if you don't already know, a lot of designers have an A & B line) similar but not the same.
I returned two sweaters 62 days ago, weeks of phone calls and emails I finally received a reply and a yet to be received on my credit card statement credit for only one of two items returned. Buyer Beware this company has changed

I have had a terrible experience with bluefly.com. Their return policy states that a refund will be issued within 10 days of them receiving the merchandise at their wearhouse. It has not been exactly one month since they have received my return and I have still NOT received my refund. Every time I speak with customer service, they tell me that they have put in a request to process my refund on PRIORITY - but here I am 30 days later, with still no refund!

I had the same problem as other reviewer: I returned two merchandises to them using their return label, delivered on 12/30/2013, emailed them 4 times but received no human responses but only automated tickets of acknowledgement of receipt. Called them several times and they claimed that they had a new warehouse that had been slow in processing refund. As of today, February 3rd, 2014, no refund has been issued. They have serious customer service problems! I will NEVER buy from them again!

BlueFly has the worst customer service of any online store in which I have shopped. Customer service makes or breaks a good shopping experience, It doesn't matter if you get a great deal and then cannot return it because it doesn't fit. Or, you can return it but your return isn't credited to your account. And you have to pay for the return, to boot. And depending where you live, drive miles to drop it off. To add insult to injury, the return process is complicated and have to wait on the telephone for quite a while before a customer service agent is available. Horrible experience. I will never shop there again.

Like everyone else said, worst customer service possible. They flat out lie to customers.

To keep a long story short, I returned two items through the mail to BlueFly. The shipping tracking states they received it on 12/19. It is now 1/27, more than 6 weeks later, and I still have not received the amount back on my credit card. I have called customer service three times now (in addition to multiple emails) - once on 1/3, again on 1/20, and again on 1/23. Every single time, they said the return was in process and I should see the credit in 24 hours. It still has not gone through. I am calling my credit card and reporting the original charge as fraud to get my money back.

I will never shop at Bluefly again. The merch quality is excellent but service is atrocious. Fast to charge for orders, and endlessly slow to credit returns. You can never get through on the phone. Chat servers always crash. Account online doesn't reflect orders and returns, so you need to hunt emails to track orders and returns. I'm fed up -- Still waiting for refund for merch returned and received by Bluefly two weeks ago.

Follow up: it took almost a month, ten emails, a dozen calls, and complaints with my credit card company to get my money back. Whatever turkey says bad reviewers are being paid to write bad reviews is drinking kool-aid. If the company were decent, and stopped blaming their warehouse for poor servicemen I'd be happy to give it a good review. Who gets paid for bad reviews, anyway?

I do a ton of online shopping. Bluefly stinks, it's that simple.

Deceitful and untrustworthy advertising practices, and shady handling of customer dissatisfaction.

Received an email from them saying "$40 for you" that included a $40 off purchase coupon code. I normally don't believe in a "free lunch," but have received and redeemed legitimate free credits from other shopping sites, so I clicked on the link. It turned out to be $40 off a $200 purchase. I went back to reread the fine print in the email to check for restrictions and rules like minimum purchase required. Nothing of the sort was noted in the email. I then visited their Facebook page and saw that others experienced the same thing and felt that Bluefly was employing deceitful advertising tactics. I voiced my unhappiness along with the others. Upon visiting their page the next day, I noticed they had deleted all negative comments on their page.

Rather than acknowledge their mistake, they merely covered it up in what I assume was an effort to protect their image.

How about addressing your problems directly and honestly, Bluefly? Your disingenuity and questionable handling of customer dissatisfaction makes me wonder what other shady business practices you employ.

Worst customer service. I returned approximately $600 worth of merchandise- using my own priority mail label- on December 11,2013, tracked it and saw that it was received at the facility on December 13th. It is now January 10th and my return still has not been processed. I have sent four emails to customer service, each time they have told me they are "expediting" my return. I just called and according to the automated message it will be processed on the 20th. 5 weeks after they received it? I don't think so. I then requested to speak to a representative and now have been on hold for 16 minutes. This is unbelievable. I will NEVER order from this company again.

THIS IS THE $#*!TIEST BUSINESS EVER! I PLACED AN ORDER ON 11-5-13 CALLED 3 TIMES BECAUSE ONLY GOT A PARTIAL ORDER, CALLED TO CANCEL THE REMAINDER OF MY ORDER 12-20-13 AS I HAD HEARD NOTHING FROM ANYONE. CONVENIENTLY THEY COULD NOT CANCELL MY ORDER BECAUSE IT WAS ALREADY SHIPPED BUT I HAD NO SHIPPING CONFIRMATION STILL DO NOT AND MY CARD GOT CHARGED. BULL$#*!! SO MUCH FOR MY CHRISTMAS GIFT. ALSO THEY HAVE HORRIBLE CUSTOMER SERVICE.

This company is a rippe off. I called them to cancel an item within an hour of order on Saturday. They said the order is in process but the wearhouse is closed till Monday. (so, it is not packaged, packed, or shipped) i received the item and shipped it back with RMA # and a promiss from them that they won't charge shipping! They charged me shipping, and took 50 dollars away as well... what? How? Why? No answers. So i got ripped off.

People be aware. This site sells fake stuff. When I asked for a cashmere test report on one of their sweaters they said they don't provide them. Then the csr told me she only has time for ONE QUESTION lol. This site is full of crap and the good reviews you see on their site I bet are made by people who work there. The csr sounds like a getho person with no manners. I think I rather pay extra $$ to buy in other places like Zappos because I will be sure of getting the best CS and products. The funniest part was when she was done talking to me she asked me if I have seen their new set of designer shoes and to please fill up a survey about my experience with them, what an imbecil.