Bluefly

I bought several dresses and was ready to return what didn't work the same day I received the merchandise so I would meet their return policy of 14 - 21 days because you need to make sure you add in the number of days it may take to be received at the warehouse. They would not let me return 13 items that didn't work until they shipped the last 2 dresses - which is 4 days later and the 2 remaining dresses still have not been shipped. This is ridiculous!

I recently order three items from Bluefly.com. All three items were shipped separately (one of which took over a month to arrive). One of the items NEVER arrived. So I call their customer service number and was left on hold for 20 minutes. After 20 min I gave up and sent them an email. After several days I received an automated response that they were processing my complaint... and then nothing, for TWO weeks! I tried calling them again and someone actually picked up the damn phone! Huzzah! However, after getting jerked around for 30 minutes I got nowhere. I had ordered the three items using a prepaid gift card. Around two weeks after I placed the order, the card having been emptied I threw it away. So after the 30min customer service circle jerk they tell me that the item that never showed up is now SOLD OUT. They also said that they cannot give me store credit, they can only refund the money... to the prepaid gift card that is now at the bottom of a garbage dump. So thanks for nothing bluefly. I am never giving your company my business again and I advise anyone reading this to take your money elsewhere. At the end of this ordeal I am left wondering whether the 'sold out' item (which is still up on their website) ever even existed in the first place.

Bluefly is supposed to sell high-quality, designer items, but they are among the worst for returns and customer service. In one instance, an item I ordered and paid for did not ship for over a month. When I asked for a refund, they said I would have a store credit on my account. I never received the store credit months later. The website tries to scam you out of money for products you never receive. Also, they have the slowest shipping.

I have recently purchased an expensive designer handbag from Bluefly.com as a final sale item. However, the handbag was defected when I open the box. I have contacted their customer service many times and trying to get it returned, but they don't take it back for return! I understand the final sale item is not returnable but that doesn't mean you can sell customers with defected product especially when it's over $2200!

Poor customer service & Poor qualify of their product!

I wrote a review prior to this one. I wanted to provide consumers with websites to report Bluefly if they purchased products that are fake.

WHAT TO DO
1. Run you bag through THE PURSE FORUM FIRST (link provided above)
2. If handbag doesn't look good or is classified FAKE, run through Castira.com to obtain formal letter for proof.
3. File dispute with credit card company/bank.
4. REPORT to Internet Crime Complaint Center (IC3). Link: http://www.ic3.gov/default.aspx

https://www.iprcenter.gov/ip-theft

Fraudulent representation of merchandise. Purchased 3 dresses that turned out to be terrible quality. Have never seen such poor materials in any store. Not even close to a reasonable knock off of "designer." After they emailed me labels for return, they gave store credit on one dress, and took the two others with no refund, no credit, no resend, nothing. Nothing had been special sale, and they were all sent at the same time! Deceptive advertising, contradictory customer service. Ordered a 'designer' handbag to use up the store credit, when it came it was a second with manufacturing defects, glue bits sticking out, truly shoddy. I threw in the towel. Will try to sell it on ebay for 1/3 what I paid to cut my losses. Never, never, never. Avoid these Massachusetts hucksters.

Honestly, I can't see why the bad reviews. I live in Canada, I buy beautiful good quality dresses for my wife coz she is a bad e shopper & I'm a good e shopper, I look for deals, price drops all the time and Bluefly and NEVER, REPEAT NEVER been a problem. I have now ordered 5 dresses and they have all been top quality, top condition, and top customer service. They even paid me for my return shipping once coz there was a small issue and they took responsibility for it. I am just wondering if there are unfair requests and expectations from these customer's who write such bad reviews about Bluefly. Living in Canada, we dont have the choices like the buyers in US do. No free shipping etc, but having said that, when you talk to a customer service rep, we get nothing but exceptional service, price drops even after the item had been shipped! Fig you have a question, email me at *******@shaw.ca & I will personally answer your question and vouch for BF.

I've ordered from Bluefly four times now; the most recent was my last. The handbag and shoes I bought my first two orders seem to be fine, are of good quality and appear to be genuine. The most recent handbag wasn't exactly what I wanted, so I went through the website to return it. It seems pretty easy; click on Return, choose a reason, and print a pre-paid mailing label.

I had another handbag on the way from Belle & Clive, a partner company to Bluefly.com with the exact same mailing address and warehouse location. When the handbag arrived (brand name Furla), it was obviously a knock-off. The dust bag was wrinkled, badly-printed cotton. Some of the tags had been removed; obviously someone else purchased and returned this bag. Worst of all, there were two tags inside the handbag printed with "MADE IN CHINA." Furla is an Italian company, and it had the "official" Furla Made In Italy metal tag attached at the zip pocket. The quality of the lining is poor, the stitching is bad, and the leather is of questionable origin.

I have again initiated a return, this time to Belle & Clive, and am awaiting my refund. I would say buyer beware; you might get genuine items, but you might not, and a LOT of people have had to fight to get their returns honored. I'll update my review if the return is completed.

UPDATE: 4 May 2015. I have received two messages through SiteJabber, a phone call and two emails from Bluefly in response to this review; I was told my first return had been received and that my account would be credited in the next 3-5 business days. I checked my account this morning and the full amount minus shipping fees (about $15.00) has been refunded. I'll update when the second refund is processed. I still have concerns about the company, but they are honoring their return policy.

UPDATE: 11 May 2015. My second (and final) return was processed and the full amount minus shipping has been refunded. I don't plan to shop at Bluefly again, but they did honor their return policy, and for that I'm grateful.

I ordered two pairs of sunglasses, and 20 days after a shipping label was created, my order still was in a completely different state. I called bluefly customer service, and they said they would have to contact their 3rd party vendor to ask THEM to resolve the shipping issue. I asked if I could just have refund at that time and they said NO. Then I called 3 days later, and again asked if you would contact the company. At this point, four 20-minute phone calls in, they said again they would contact the company, and then send me an email. 3 days later I had heard nothing, so I called, and the customer service lade said she would just refund my money, because she thought the item had sold out and I could not get another, and they would not try and get the items delivered to the right place. So, after holding my money for a month, costing me approximately 2 hours of phone time, all I got in return was a promise of a refund. I asked if there was a credit or something would do to remedy the inconvenience, and after 5 minutes on hold, the lady offered me 10% off my next order. I told her never mind. They would literally have to ay me to try to order anything from them again! They are incompetent, refuse to refund your money until they've held it for a looong time, and cost you hours of time sorting their own customer service problems. I should not have had t resolve this issue so proactively, if I would not have called myself so many time, they would have never refunded my money. Do not shop here. The negative reviews posted are all very characteristic of my experience. I should have believed them.

Here is an update, I finally received my lost sunglasses. The mail tracking still showed they were lost, but they arrived at my door. I called BlueFly to let them know, and they CHARGED MY CARD! They were cheaper looking too than in photographs. I was not allowed to return them, even though they arrived a month later. This phone call took another 20 minutes of life as well. Great that they reward honesty.

I purchased a pair of shoes. Liked the shoes but needed smaller size the shoe was sold out so I needed a full refund back to my debit card. I called customer service and they stated that a return shipment label would be available at the ups store, but is wasn't. Then I tried again and they stated that a return label would be at federal express store, I went there no label. I did this for endless trip for labels four times in the dead of 2015 winter. Then I finally paid for my own return it took 3 three months and endless lies, run arounds with incompetent made up supervisors to get half of my return and then when I questioned particle return they "felt sorry " I issued the rest. This was the worst customer service ive experienced and even worse they did not care at all. Wow is all I have to say.

I ordered three Harrison cashmere sweaters from Bluefly.com in early November 2014. After less than 10 wearings each, all three showed varying degrees of pilling on the sweaters. I've had cashmere sweaters for years with no signs of pilling, but in attempting to rectify with Bluefly in February 2015, they said that was 'normal wear', and were unwilling to do anything about it. It took two and a half days for a response of 'tough'. Of course, you only wear the same thing so often, so I didn't figure out the sweaters were junk until my dispute rights had expired with PayPal. I reached out for a 'goodwill' replacement or refund, and was told by PayPal I was out of luck.

The only positive I can think of are that they shipped quickly.

I'll certainly never buy from Bluefly again, neither should you.

BLUE FLY GOT ME AGAIN ON THE SECOND ITEM THE FENDI BELT IS A HORRIBLE REPLICA AT A 300 PRICE. OPENED BOX AND ONCE AGAIN SCREAMED FAKE SENDING BACK ASAP,

Received the wrong item from a Bluefly order. They sent an exchange, which was another wrong item.

I have been waiting about 3 months to get this issue resolved and receive a refund. They are an impossible company to work with, have stolen my money and the merchandise. I shop on MANY online commerce shops, and this is the worst experience of them all. HIGHLY RECOMMEND AVOIDING THIS COMPANY AT ALL COSTS.

I attempted a purchase with Bluefly on 1/28/15, rec'd an email on 2/4/15 stating my purchase was shipped the day before.

The tracking number didn't work so I called daily, asking for some resolution. I tried using the Bluefly website as well as mobile app but to no avail as both keep freezing.

It's now 2/18 and bluefly is saying the item will be shipped out TOMORROW!

Whenever I ask to speak with a manager, they say someone will call back but I don't believe them now.

Did the vendor purposely try to con me with a fake tracking number?

Why is bluefly acting on their behalf, not allowing me to call the vendor directly?

I would recommend that Bluefly not be given any more business.

Bluefly doesn't seem to take the consumer seriously. I was treated with condescension, no resolution at all.

I am now trying to get my hard earned money back. After reading all sorts of negative reviews, I am wondering if I will succeed.