Blossom Flower DeliveryReviews 1,057

Don't use this company. This company charges you in US $, but it's not apparent on their website. It couldn't deliver a floral order to a Manitoba Canada location I had wanted even after confirming that it could. After several days of non-delivery and after charging me in US $, the company issued a refund. However, the refund was less than what I paid. The representative said it was due to fluctuations in the exchange rate and after several e-mails they still refused to make a full refund and kept my money. STAY AWAY FROM THESE PEOPLE.

Flowers sometimes are a very needed pick me up in a grief journey. Just know that Blossom Flower Delivery WON'T CARE! Broke my heart that I was told on the computer that I could have a same day delivery which was Sept 20th. The 25th it still was not delivered. So, I called for a refund, and I was told it will be delivered today 5 days late. I stated that my recipient will not be there 5 days late. Very BROKEN English was told well that is when it will be delivered. So, because of that no refund can be given. Defeated the reason for the delivery. I WILL NEVER ORDER FROM BLOSSOM FLOWER DELIVERY EVER AGAIN...and suggest anyone looking to have a delivery of flowers make sure it is NOT going through them. One star rating in too much 1/3 start rating maybe! It asks for pictures...wish we had some? Completely bad business

If I could leave a zero star review, I would. I ordered flowers for my granddaughter. They were delivered 30 hours late and looked like something that I could have picked up at a local gas station. I tried to cancel the order when they were 25 hours late. I was told that I could not cancel. We tried to decline the delivery, but the driver handed them to my grandson, turned and ran back to their vehicle and left. No address on the card to be able to return the product. Customer service was horrible! Do NOT waste your money on this company! What was delivered was definitely not a $96 bouquet!

I thought I would give Blossom Flower Delivery a try and was extremely disappointed in the experience. I ordered what appeared to be a beautiful and full bouquet of dark pink roses, light pink roses, stargazer lilies, and a small amount of babies breath and greenery. What my 81 year old mother received was a bouquet with a lot of greenery, the dark pink roses fully bloomed, white lilies not yet bloomed, and a crumpled bow. It had about half the flowers as in the image and would have cost me half of what I was charged had I purchased it from 1800Flowers. I wrote to ask for a partial refund for the partial bouquet and included a side by side comparison of the website image and was received. They did offer in a response to pick up the bouquet and deliver a new one, but that would have been very stressful for my 81 year old mother, so I declined and again asked for a refund. I then received a response telling me a refund would not be possible unless they tried to do a pick up / redeliver. So I called, and was on hold for almost an hour before getting a person who finally agreed to a 30% refund. At no point was there an apology for delivering something so sub-par only excuses about substituting flowers. Had that been the case I'd have been fine, I understand they don't always have all flowers in stock. Delivering a bouquet with significantly fewer flowers (50% ish) is not acceptable. I'll be sticking with 1800Flowers or ProFlowers from now on - better bouquets and much better customer service.

If I could give negative stars I would.

I called this company and in good faith. I ordered flowers for a friend of mine 50 years. I had passed away. I paid extra to have the flowers delivered by 1 o'clock. So I get a message that morning saying the flowers weren't delivered because they needed an additional $65 to deliver my flowers. By 2 o'clock the next day. The service was at 2 o'clock so this wasn't going to help me. I live on a fixed income and that money. Was money? I had taken out of sometimes I need to pay bills, but my friend was important enough to me to send the flowers. E! Ra they weren't going to be able to provide the service that I had already paid for the day before too late to order any more flowers. And my refund would take 2 to 6 days. They immediately took it off from my debit card. So why can't you just put it right back on there?

On August 8,2024, I paid a total of $203.72 for a pink standing spray (174.99) with a sympathy banner (9.99) to be delivered to a funeral home in Washington, Indiana.

When I arrived for the funeral on August 10th, I was dismayed to discover that in place of the standing spray with banner, a basket of flowers had been substituted. It was clearly of lesser value than the spray I ordered. Adding insult to injury, the message on the card was also incorrect.

I contacted the local florist that had filled the order (Myers Flower Shop in Washington, IN) and sent them a photograph of the basket that had been delivered. Myers verified that the basket substituted had a retail price of $90, significantly lower than the $174.99 I had paid (and let's not forget the 9.99 banner that was also omitted).

I have made multiple complaints to Blossom, and offered to send written documentation from Myers regarding the actual price of the item delivered. They have continued to maintain that the basket was of equivalent value, which is a blatant lie easily disproved. They refuse to offer more than a 15% refund, which is insulting given the magnitude of the discrepancy. Furthermore, it was deeply upsetting as I wanted a spectacular arrangement to demonstrate my regard for a close and beloved friend. I was beside myself when I saw what had been delivered.

After multiple conversations with Blossom and complete intransigence on their part, I accepted the 15% refund as better than nothing. However, I am deeply angered by their poor customer service and blatant lie. I should have been refunded the difference in price between the two arrangements plus the 9.99 for the missing banners, or 84.99 plus 9.99.

Order from Blossom at your peril.

I had ordered bereavement arrangement for a co-worker on 9/5 to be delivered 9/9. It is now 9/11 and still have not been delivered. They are saying that they "expect" to have it delivered on the 9/12. As a customer I am supposed to order any arrangement and trust it would be delivered as promised and I shouldn't have to worry about it, or even bother with following up on it either. I have enough to deal with at work without dealing with this!

My order was "delayed" because of a holiday weekend though it was supposed to be delivered before the holiday. It has been almost a week since I placed my order and it has yet to be delivered with confirmation that it will be delivered on 9/10 — more than 10 days AFTER the order was placed. Worst experience ever, don't order from here!

Review of Blossom Flower Delivery: A Disappointing Experience

I regretfully have to leave a negative review for Blossom Flower Delivery after an incredibly frustrating and disappointing experience. I ordered flowers for my daughter's birthday, and the entire process turned into a nightmare. The company failed to notify me in a timely manner that they would not be able to deliver the flowers as promised, leaving me scrambling on an important day.

Attempting to resolve the issue was even worse. I tried calling their customer service multiple times, only to be put on hold for hours. When I finally got through, the representative informed me that she was no longer available and asked me to leave a message—completely unacceptable. Following their suggestion, I tried to resolve the issue through their online customer service, but each attempt only redirected me back to the phone number, where the cycle of endless hold times would start again.

Adding to the confusion, I received calls from strange phone numbers with voicemails claiming they were trying to reach me about my delivery. However, when I answered or called back, the number belonged to a medical facility—completely unrelated to the flower delivery. This added unnecessary stress to an already chaotic situation.

In the end, I decided to cancel the order online, only to be informed that it would take five days for a refund. Given my experience with this company, I have serious doubts that they will follow through on this promise. Frankly, I feel like I've been scammed.

I strongly urge potential customers to avoid Blossom Flower Delivery at all costs. Instead, support a local flower shop where your business will be appreciated and handled with care. Blossom Flower Delivery takes your money and runs, offering nothing but frustration and disappointment in return. Save yourself the hassle and choose a company that values its customers.

I ordered flowers for a funeral service. They were to be delivered on 8/29/2024 for a service to take place on 8/30/2024. When I arrived at the funeral home I found that the flowers were never delivered. I never received a call or email stating there was an issue with the order. I called when I returned to work. After being on hold for almost 30 minutes I negotiated the flowers to be delivered the next day at the residence instead of the funeral home. Again, not delivered. Since this was for a coworker, the email address I used was for work. On 8/31/2024 I received an email that stated "We hope this message finds you well. Orders may have flex delivery for florist holidays such Labor day. Flex delivery ensures on such a high order volume holiday that recipients receive their orders by the holiday to enjoy.
Your order is currently scheduled to be delivered on August 30 - September 3. We will be in touch with any further updates." Of course, I didn't see the email until I returned to work Monday. I asked my coworker if he received the flowers and he did not. How embarrassing. Two times his flowers were not delivered. I demanded a refund and was told that I would receive it between 2-6 days. According to many other reviews their refunds were never received so we'll see if we get the refund. There is almost 2000 complaints with the BBB about this company. They are a TOTAL SCAM! Stay away from them! Also, they have to post fake reviews on their website because it says they have a 4.9/5 star score and everywhere else it is barely a 1 star.

An American company that although they cater to Canadian market, do not disclose being out of US and charging in USD! I was shoked to see my credit card charged 40% more than what I paid at the checkout. I would have gotten a much more extravagant bouquet at that price using a local shop or just go Costco, unfortunate that on this particular occasion Cosctco did not have what I was lloking for. Never again, had I known it was an American company I would have never shoped on their site.

I placed an order on the 29th of August 2024. I paid $10.99 for handling fee, $5.00 for express delivery for same day by 1pm, $5.99 for another fee, $3.00 tip, the flowers were $59.99. The flowers were not delivered until Friday August 30th, 2024, after 2pm. The flowers were not what I ordered; they were also old. The picture on the left is the flowers I placed an order for. The picture on the right is the one that was received. Every time I try to get in contact with Blossom Flower Delivery the wait time is about 30 minutes. You will not receive a confirmation email, nor will you receive an invoice or receipt for your order. PLEASE DO NOT ORDER FROM THIS COMPANY! FIND ANOTHER FLOWER COMPANY TO ORDER FROM! SPEAKING FROM EXPERIENCE THAT DID NOT FELT GOOD!

Ordered bereavement arrangement online for colleague for $188.46. First issue was no receipt was sent to my email, though all correspondences afterwards was to the email. I received notification from my credit card company that the charge went through. It was ordered for next day delivery on Saturday but they indicated that there was a supply issue and that the arrangement would be delivered on Tuesday, 4 days later. See picture for what was sent, though lovely, is absolutely not worth that much money. When called for a refund, they initially offered 20% and, when I protested, then 30% + $10 off next purchase. They were saying that they had already spent the money on the supplies so that's all they could offer. There is no way that supplies would have cost $131.92 on this tiny arrangement. I requested that this be escalated up to management but the rep told me that was all that management would be able to offer. I am awaiting a call from management. Absolutely horrible experience so far.

Please don't make the same mistake I did by ordering from this company. Not only did they not deliver the flowers, I was on hold for over 2 hours two different times to try to get my issue resolved. The second time, after waiting over 2 hours, when I was next in line to speak to an actual person, I was forwarded to voicemail. The only responses I could get were from the AI generated email support. They never followed through on any actions they promised for resolution and never refunded me for the purchase. Then, the AI support account stopped responding. I finally had to dispute the charge with my bank to be reimbursed (for over a $100 purchase).

I placed an order for a standing floral anchor for my shipmate that I served with in the US Navy a solid week before his funeral. I was contacted by text by Blossom Floral 4 30pm the day before the funeral that they weren't able to complete the order as placed. They offered a generic circular reef with the same color flowers. I had no choice to accept what they offered due to the timeline. I feel like they knew they weren't going to put in the extra effort to make what I wanted after they assured me it wouldn't be a problem. The old "Bait and Switch" at it's finest. Thanks Blossom for disappointing me, my shipmates, my friends family and the entire US Navy!

Such a cheap and unprofessional florist!
Last minute delay to next day, which was useless for me, then when I wanted to cancel I have been asked for 10% increase I can have the same day delivery! I canceled it!

I ordered online, in Auburn Hills MI, spent $77 for my daughter's plant, plus floral arrangements, balloon and card. She never recieved it, the reps are in India somewhere, and could not resolve their mistake. The plant was never delivered, and I was not refunded. There isn't an actual address, just a fake website. Don't waste your money or your time with this one, it's a scam.

Wanted a special delivery for my daughters birthday. Ordered the Vibrant Blooms, while still pretty, I got the cheap version with less expensive flower. The picture is a extreme close up. Don't order from this company. Go with the more experience flower delivery guys.

Flowers ordered five days ago, have not been delivered yet, although they sent email to confirm they had been delivered. They don't respond to emails, except by non-human AI, chats, or texts. After many attempts one of their answering service people in the Philippines answers, but they have no answers, just requests for additional time to "research" the matter. They refuse to give a refund. I want to start legal action against them, but I can't find where they are based.

Terrible customer service!

I paid for expedited delivery ($5.99) which they did not provide and then proceeded to overcharge my credit card. The flowers were $103.72, they charged $146.49 to my credit card. The flowers were NOTHING like what their website shows and they stopped responding to my emails and calls. This people are evil!