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Bloomex AU

2.7

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Bloomex AU Reviews Summary

Bloomex is an online florist that offers same-day flower delivery in Australia. They also provide vibrant gifts and hampers for various occasions.

This summary is generated by AI, based on text from customer reviews

service
156
value
152
shipping
151
returns
127
quality
135

We monitor reviews for authenticity

Japan
1 review
0 helpful votes
Follow Janis E.
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Good job Bloomex
September 27, 2019

Recently bought my mother some flowers from Bloomex. She said she they were beautiful and she liked them a lot. The service is perfect. Never had an issue with them. It counts because I like pleasing my girls (mother and sister) with some fresh cuts now and then. The pricing is quite good and, as a regular customer, I have a permanent discount. So good job Bloomex.

Date of experience: September 26, 2019
Hong Kong
1 review
0 helpful votes
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Thank you.
September 27, 2019

Second time I have ordered for the wife. I couldn't see the quality of the flowers in person but they looked great in a photo. Will definitely use Bloomex again. Thank you.

Date of experience: September 26, 2019
Missouri
1 review
0 helpful votes
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Bloomex delivered exactly what I wanted. The flowers could of been a bigger bunch like the picture. Delivery of the flowers was excellent.

Date of experience: September 26, 2019
Pennsylvania
1 review
0 helpful votes
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You did my day!
September 27, 2019

I used Bloomex services last summer for my sister's birthday. They had some of the best pricing I saw and the customer service was great! The flowers we ordered arrived fresh and were even more beautiful than I expected! Thank you Bloomex for your job. You did my day!

Date of experience: September 26, 2019
TW
1 review
0 helpful votes
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I cannot recommend Bloomex! Perfect customer service. Awesome flowers. It was a pleasure to work with them. I would strongly recommend Bloomex to everybody!

Date of experience: September 25, 2019
New York
1 review
0 helpful votes
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Every single flower was amazing. The rep was easy to work with. She was very helpful. Everything was delivered on time. Thanks!

Date of experience: September 25, 2019
France
1 review
0 helpful votes
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Bloomex staff was amazing help and professional! I knew nothing about flowers and they were really helpful and patient! My friend's bouquet was exceptional as well as other arrangements. I would highly recommend Bloomex

Date of experience: September 25, 2019
Germany
1 review
0 helpful votes
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So convinient
July 5, 2019

Very easy experience to order. I ordered for the same day and the flowers were a great price!

Date of experience: July 3, 2019
GB
1 review
0 helpful votes
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I'm a real estate agent and I give flowers to my clients who purchase new homes. So any time I need a flower arrangement I call Bloomex. I order mixed bouquets and try to match it to the room it's supposed to be placed. Normally, I choose Alstroemerias since they are one of the flowers with the longest life span. Bloomex, you have a customer for life. Thanks!

Date of experience: July 2, 2019
Canada
1 review
0 helpful votes
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Not bad..
July 3, 2019

Only used twice now but their ordering process is straight forward and simple. Easy to use. Now saved to my favourites list and have become a member so I have the one place to go when sending pressies interstate..

Date of experience: July 1, 2019
District of Columbia
1 review
0 helpful votes
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Thank you
July 3, 2019

I've been using Bloomexusa only a year. For the first time I ordered a bouquet of yellow roses for my mom's birthday. The flowers were very beautiful, none of the roses was wilted. In May I ordered her gerberas for Mother's Day. She loved the vibrant colors of the arrangement! My dad sent me a photo of her with the flowers. Thanks Bloomex for making my mom smile!

Date of experience: July 1, 2019
Canada
1 review
0 helpful votes
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Been using Bloomex for several years. Only once had a delivery replaced, no company is perfect. The customer service is great! Manager Victoria answered quickly and solved the problem. In April sent colorful Alstroemerias to my granny for her birthday and she loved them! The flowers were delivered on time and were absolutely fresh and lasted long.

Date of experience: July 1, 2019
Australia
1 review
2 helpful votes
Follow Chelsey H.
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So I was not getting far with Bloomex, who refused to give me a refund and would only speak to my via emails. I took my complaint to Fair Trading and have been since issued a full refund from Bloomex. This would not have been achieved without Fair Trading who acted on my behalf.

Date of experience: June 30, 2019

I paid extra to have my order sent on a certain day. We are now heading into day 3 and no order has been received. They just blamed the courier company. Manager will not phone and only done via email. Don't offer higher prices if you can't achieve deliver on requested days. Company will not refund my money. Only suggestion is to resend order or give a credit note. I've lost my money. Not good enough. I paid for a service and product...

Date of experience: June 15, 2019
BA
22 reviews
82 helpful votes
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Partial Refund. But still not happy
May 30, 2019
Updated review

After spending over 24 hours arguing with a customer service officer on their Live Chat, you can absolutely forget about chatting with an actual manager. We were promised a refund of the difference between AUD 120 and USD 120. Refund was also calculated in US dollars. Conveniently they can do this when it suits them, but we still ended up short of what we should have received. Refund came over 24 hours later than we were promised and when we queried this, the person replying was not very friendly.
This company put us through hell at a time when we were already under a lot of stress. Will never use them again.

Date of experience: May 30, 2019

We ordered flowers for a family member's funeral in Australia, but as we weren't in the country at the time, we searched online for a local Brisbane florist. We specifically chose an online florist with a. com.au address as we intended to pay with an Australian Debit Card with a prominent Australian Bank.
Nowhere on their page does it show that the prices are in anything but Australian dollars. Image our shock and horror when the amount deducted from our Australian account was for almost AUD $60 more than we were expecting. It turns out, that even if you make this purchase from an Australian business, the system is set up so that if you order from outside Australia, you are charged in US dollars. So we were expecting AUD 120, but were charged USD 120. If that was the case, what we should have been charged is USD 82 (exchange rates at the time).
All attempts to resolve this have fallen on deaf, stupid or incompetent ears. They just keep re-sending the link to their terms and conditions where it states that all orders from outside of Australia are charged in US dollars. What they don't tell you is that they use the same price but add it to a different currency. This has put an extreme amount of stress on the family who are already grieving the sudden loss of a loved one.
Live Chat is a complete waste of time and you can forget about communicating with a manager because every single manager is out of the office all the time.
I will be reporting them to the ACCC, The International Consumer Protection and Enforcement Network and I will be sending the Brisbane franchisee a letter so that when they are out of business, they will know why.
This business is fraudulent, unethical and a disgrace. You try and arrange flowers so you have a presence at a loved one's funeral and you get completely screwed over. Talk about taking advantage of people during the darkest times they are facing.

Date of experience: May 21, 2019
Canada
3 reviews
0 helpful votes
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Very reliable!
May 31, 2019

Happy Customer! Bloomex Flowers has a good selection of affordable flowers that are quite pretty. They made my job easy to organize a delivery to my mom for mothers day.

Date of experience: May 29, 2019
California
2 reviews
0 helpful votes
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Flowers delivered on time, they were stunningly beautiful as my favorite. Thank you for such excellent service, honest work the joy you bring to your customers. My girlfriend was thrilled.

Date of experience: May 28, 2019
Virginia
2 reviews
0 helpful votes
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I love this store because the flowers are beautifully decorated, always fresh. And often promotions are held, so that the bouquet can be bought profitably. Flower delivery at exactly the appointed time.

Date of experience: May 28, 2019
New York
2 reviews
0 helpful votes
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I trust them
May 28, 2019

We have been cooperating with this company for a year. On any occasion they make my favorite the most magnificent surprises. The flowers are fresh, beautiful. Everything is always on time.

Date of experience: May 28, 2019
Illinois
6 reviews
4 helpful votes
Follow Dany W.
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I ordered a bouquet of roses for my mother on this site on May 12. The site is very user-friendly interface, it is easy to find and choose exactly the bouquet that you want. Delivery worked great, mom was very pleased.

Date of experience: May 28, 2019
NL
7 reviews
2 helpful votes
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Efficient service!
May 27, 2019

Very fast and efficient service! Fresh flower, quick delivery, good communication, good price. I used discount coupon and it helped me save my money. If anyone going to use Bloomex I can advice to use discount coupons.

Date of experience: May 27, 2019