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From the business
At Blindster.com, we make custom window blinds, shades, and shutters simple and affordable. With more than 100 years of combined experience, our team knows this industry inside and out. There’s no question we can’t answer and no problem we can’t solve. We’ve sold millions of window coverings to satisfied customers nationwide, earning a reputation for quality, value, and outstanding service. Our unwavering commitment to customer satisfaction has helped Blindster grow into one of the largest online retailers of custom window coverings in the U.S.
Blindster Reviews Summary
Blindster has a rating of 4.8 stars from 3,792 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blindster most frequently mention customer service, good quality and great price. Blindster ranks 3rd among Blinds sites.
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Once I got the shades I tried to put one up. The base was easy, but then I had a problem with the insertion of the blinds into the base bracket. Once I figured it out, (no directions) it was very easy to install. I ordered seven and each was labeled with the correct size... very important. Very pleased!
We received blinds for three very large windows. They are wood and gorgeous. They fit perfectly. Ordering was easy and the blinds came incredibly quickly. When we installed one of them, it suddening fell and the string that runs through them to raise and lower then was missing. The customer service was exceptional and the replacement blinds are under construction. Response was so fast, personalized, focused on satisfying our deliemma. I love a company that values quality of their product and their customers enough to help. Thanks Blindster. You will be my "go to" for blinds from now on.
Hi Robin, thank you so much for the wonderful review! We’re thrilled to hear that your wood blinds look gorgeous and fit your large windows perfectly. We’re sorry one of them gave you trouble, but we’re so glad our customer service team was able to jump in quickly and get a replacement started right away. Your kind words about our team and product quality mean the world to us. Thank you for being the best part of Blindster!
Everything went well great from start to finish. Just installed them after receiving them a week ago. Purchase price was reasonable and installation was effortless once I had the perfect timing to start and finish the job. All Good!
Bruce, we’re delighted to hear your project went so smoothly from purchase to installation. Thank you for sharing your positive experience and kind words!
Vincent was exceptionally professional, courteous, and expeditious in resolving our replacement shade. His demeanor and passion to please the customer was best in class. Congratulations to the Blindster leadership team in adapting such excellent customer service within your organization. Great job!
Thank you so much, Dave! We’re thrilled to hear that Vincent provided such professional and timely support. We’re grateful you took the time to share your experience and we appreciate your kind words!
I always knew where my order was in the pipeline, whether a new purchase or replacement for a damaged blind that was under protection policy. Fast production and shipping. Easy to install.
Thank you, Alisa! We’re so glad to hear that you had a smooth experience from start to finish. Knowing where your order is at every step, and getting it quickly, is something we work hard to deliver. We’re happy the installation was easy too! If you ever need anything, we’re here to help.
Excellent quality and easy to install. Good experience all the way around.
Thank you, Fred, for sharing such fantastic feedback! We're delighted the quality and installation met your expectations, and we look forward to assisting you again!
I was having trouble with my battery operated zebra blinds not taking a charge. I called Blindster Customer Support and spoke with Mary who offered some good suggestions over the phone and by email. Even though my blinds are out of warranty, Mary was positive about the situation. Ultimately, the solution was to push the USB-C plug more firmly until it clicked and the red light appeared. Mary's conversation with me was caring and solution oriented, and that motivated me to keep trying. Thanks, Mary!
Thank you so much, Paul, for sharing your experience! It’s wonderful to hear Mary’s positive and caring support helped you get your shades charging again. We truly appreciate you taking the time to recognize her effort and thank you for choosing Blindster.com!
Called three times in two days spoke with three different people but jasmine resolved my issue and made things work out she was able to reorder my shades with the nylon chain and get me a discount also I had tension of it not being done but she helped me out and made things work out
Thank you so much, Monica, for sharing your experience. We're thrilled Jasmine was able to quickly resolve the issue with your order. We look forward to assisting you again in the future!
Vincent was quite knowledgeable and courteous. I needed help with 28 windows in my house and he was continually patient; however, more importantly he was kind. He took the time to notice I was from Kerrville where we had a devastating flood. He took the time to talk with me about it and offered his condolences. You never know who you may be talking with on the phone and who may need that kind word. Thank you Vincent. Teri H.
Hi Teri, thank you for taking the time to write such a heartfelt review. We’re so glad Vincent was able to support you with your project and provide the kindness and understanding you deserved. Your experience is exactly what we strive for, and we’re grateful you shared it with us. Thank you for choosing Blindster.com!
Crislyn has it all. Listened to my request, cheerfully worked on a solution, was clearly pleased when the problem was resolved and my installation was successfully completed. She was verbally supportive and respectful. Surpassed all of my expectations and experiences with other customer relations representatives.
Hi Eric, thank you for taking the time to leave such a thoughtful review! We’re happy to hear that Crislyn went above and beyond for you and made the entire process smooth and positive. Your feedback means a lot, and we’re grateful you chose us.
The blinds came in a timely manner and were exactly as described. The installation could not have been any easier. Literally took 20 minutes to hang two blinds.
Hi Cody, I’m so glad to hear the blinds fit perfectly and that installation was a breeze for you. Thanks for taking the time to share your experience!
Perfect fitting! Beautiful! Easy to install!
Just great experience!
Thank you so much for sharing your wonderful experience, Uta. We’re delighted to hear everything went smoothly and you’re happy with the fit and look. Your trust means a lot, and we’re here whenever you need assistance again!
Easy to order, arrived on time, great quality and easy to install
Dottie, thank you for sharing your positive experience; we’re thrilled our product met your expectations for quality and convenience. We look forward to assisting you with any future needs!
I loved these blinds so much I bought a second one! Great craftsmanship
Lori, we’re thrilled to hear that you love your blinds so much you're coming back for more! Your appreciation for the craftsmanship means a lot to us. Thank you for your continued support and kind words!
Thank you so much, Jack! We truly appreciate your kind words and are thrilled to hear that the blinds fit perfectly and meet your quality expectations. It means a lot to us to have satisfied customers like you!
Our replacement order arrived early and in perfect condition. The new blinds work flawlessly and look fabulous. Thank you for all your work in getting our order processed so promptly. We recommend Blindster to all our friends!
Joan Spencer
Helen, thank you so much for your wonderful feedback! We’re thrilled the blinds arrived quickly and that you’re pleased with their functionality and appearance. We look forward to assisting you with future needs!
The blind instruction sheet did not tell me that the cord connecting the battery to the motor was not connected and needed ti be exposed and connected. Very frustrating but the person I called was able to walk me through it
Thank you for sharing your feedback, Jim. We’re sorry the instructions didn’t mention the step about connecting the battery to the motor and understand how that could be frustrating. We’re glad to hear that our support team was able to walk you through it and get everything working properly. We’ll be sure to share your feedback with our team to help improve our instructions!
I purchased a Zebra motorized blind to replace the motorized blind that we had purchased from Blindster a few years ago. The directions in the box were not thorough enough for me to determine how to operate the blind and pair it with my remote. I called Blindster and Cindy was able to send me a very informative email that included a video that solved my issues. I had to leave on a business trip shortly after Cindy sent me the email and wasn't able to use the information she sent. I was pleasantly surprised when I received an email from Cindy following up with me to make sure my problem was resolved. I explained that I was out of country and unable to even check out the video and I would do so upon my return. When I returned from my trip I accessed the video and was quickly able to get the motor to work and pair with my remote. I sent Cindy and email to thank her for the great support and asked her to forward my email to her manager because I'm sure the support I received is exactly the kind of support Blindster wants to provide their customers. Thank you Cindy!
We really appreciate your thoughtful review, Anthony! It’s wonderful to hear that Cindy went above and beyond to make sure your motorized zebra shade was working perfectly. Her follow-up and dedication are exactly what we hope every customer experiences. We sincerely appreciate your feedback!
Online ordering was straightforward. Customer service reached out with a question to ensure I had all the correct choices that I wanted in regards to colors. Delivered in a timely manner, and my blinds are up and I love them.!
Thank you, Cheryl, for sharing your positive experience! We're delighted the customization process met your expectations and that you love your new blinds. We look forward to assisting you again in the future!
After submitting the measurements for my new shade, I received ongoing communication to let me know how my purchase was going. The installation instructions were easy to follow.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Gerald, for sharing your detailed experience and for your kind words. We're glad the sizing was accurate and that you ultimately found the installation process smooth, even without directions. Your satisfaction is incredibly important to us, and we’re here to help anytime.