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Blinds.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
753
quality
2,585
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155,178 reviews

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Hawaii
1 review
0 helpful votes
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GREAT OUTFIT!
January 17, 2024

Donovan was great! Patient and knowledgable. Customer Svc staff the same. I messed up on my measurements and they replaces with correct at no additional charge.

Date of experience: January 16, 2024
Texas
1 review
0 helpful votes
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Need new ones
January 17, 2024

We are return customers! The shade finally died and we have to replace. Love this company, easy peasy!

Date of experience: January 16, 2024
Indiana
1 review
0 helpful votes
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Easy to order, Great quality
January 17, 2024

Easy to order, great quality blinds. A bit pricey, but again good quality. You get what you pay for.

Date of experience: January 16, 2024
Georgia
1 review
0 helpful votes
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Kitchen blinds review
January 16, 2024

There are little string loops on the side of each slat. Not sure why they are there. Seems like a defect in manufacturing. Other than that all functioning seem good. I need to order a little longer valance returns to give it a clean look.

Date of experience: January 16, 2024
Michigan
1 review
0 helpful votes
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Happy with purchase
January 16, 2024

Appreciate the directions on measuring and the options for blinds, as well as benefits for choosing certain varieties.

Date of experience: January 15, 2024
Mexico
1 review
0 helpful votes
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Our second order
January 16, 2024

Second time ordering these cellular blinds… love them, but didn't realize they weren't the same quality as our first order

Date of experience: January 15, 2024
Michigan
1 review
0 helpful votes
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Five Star Experience
January 16, 2024
Updated review

I am 68 so not super computer literate and I am happy I could navigate your website:-)
I am happy with the order. Blinds fit perfectly.

Date of experience: January 15, 2024

Your staff is very helpful!
March 31, 2022
Previous review

Your staff is very helpful!

Date of experience: March 31, 2022
California
1 review
0 helpful votes
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When ordering vertical cellular shades, the "virtual window" display did not work at all or show any color choices (though it worked fine for the horizontal ones.)

Product as received matched color and description, and fit was good. Stackback is rather larger than expected though due to the way the traveler works. Assembly and installation were somewhat challenging.

Date of experience: January 15, 2024
Iowa
1 review
0 helpful votes
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Great product and value
January 15, 2024

Impressed with the website and having samples sent to my home. The blinds arrived as scheduled and were a perfect fit.

Date of experience: January 15, 2024
Alabama
1 review
0 helpful votes
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Best blind period!
January 15, 2024

Repeated buyer. Very pleased with this company, in my experience these are the best quality blinds and superb customer service

Date of experience: January 15, 2024
Georgia
1 review
0 helpful votes
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I'm very happy with the blinds so far. They are pretty, are the perfect color for my room, functional, and affordable. I suggest you add to installation instructions for outside mount that one may need spacers if the frame sticks out from the wall. I was pleased that these were sent to me after the fact for free, though it took a couple of weeks (quicker than predicted by Blinds.com, wisely). However, I only received two and I think I should have received four. I sent an email inquiring about it in 2/21/24 and have not heard back. I improvised but would like to have the proper hardware in place for the long-term mount. Thank you.

Previous response:
Good instructions, good website layout, easy to see what I'm getting. Thanks!

Date of experience: January 15, 2024
Pennsylvania
1 review
0 helpful votes
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Wrong brackets
January 15, 2024

Very easy to order and great prices, but you sent the wrong mounting brackets! Had to use my old Levolor ones!

Date of experience: January 14, 2024
Mexico
1 review
0 helpful votes
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Directions for measuring were specific and easy to complete. Choice of colors were varied and it was nice to get samples before choosing type and color of shutters.

Date of experience: January 14, 2024
Missouri
1 review
0 helpful votes
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Easy and accurate.
January 14, 2024

Web site is easy to use and ordering is also very easy. The blinds wer exactly as described and fit perfectly.

Date of experience: January 14, 2024
California
1 review
0 helpful votes
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Great product. Great service
January 14, 2024

It was easy to find, measure, order and install our new blinds. Highly recommended and will use again.

Date of experience: January 14, 2024
Minnesota
1 review
0 helpful votes
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Could not be happier
January 14, 2024

I bought a total of 7 Roman shades in 2 different patterns (about $2k). We love the quality, pattern choices and how they make the woodwork pop.

Date of experience: January 14, 2024
California
1 review
0 helpful votes
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Works great
January 12, 2024

Just what I needed - thanks
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Date of experience: January 12, 2024
California
1 review
0 helpful votes
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On time and perfect size
January 12, 2024

Easy website to order custom blinds. I liked the many selections to choose from and mine turned out just as I hoped.

Date of experience: January 12, 2024
Delaware
1 review
0 helpful votes
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Easy programmed to use for a shop at home person
Delivered on time, good quality, and easy to install

Date of experience: January 12, 2024
California
1 review
0 helpful votes
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Painless to order. Came quickly and exactly to specifications. Easy to install in one afternoon. They look very nice.

Date of experience: January 11, 2024