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Blinds.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
753
quality
2,585
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155,178 reviews

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Louisiana
2 reviews
0 helpful votes
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Very Satisfied With My Purchase
March 28, 2024

The blinds.com website is very easy to use and is clear with respect to specifying the available options for the blinds that I am ordering.

Date of experience: March 18, 2024
Illinois
1 review
0 helpful votes
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Wonderful!
March 28, 2024

I ordered your blinds for 2 rooms in our new house. They arrived quickly and well packaged. The first room went up no problems and is perfect! The second room I'd measured the windows wrong - metal measuring tapes want to go at an angle (I find cloth measuring tape is more accurate) and contacted customer service about my error. They sent me 2 new blinds for no extra charge. Both are now up in my windows and are really nice. They help block morning light to let me sleep.

I have 2 more windows- kitchen and bathroom that I plan to match with the same style blinds in the near future (other emergency projects have evolved first). Thank you!

Date of experience: March 18, 2024
Washington
1 review
0 helpful votes
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Fit right first time
March 28, 2024

Easy to order and simple order form,
Pictures really help.
Easy install one time fit.
New stops keep blinds from hitting the top and bottom.
Slides up and down very easy.

Date of experience: March 17, 2024
Illinois
1 review
0 helpful votes
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Good purchase
March 28, 2024

Site was easy to use. Purchase came quicker. Fair price. Good quality. I have purchased similar ones before and reordered similar blinds.

Date of experience: March 17, 2024
New York
1 review
0 helpful votes
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Large Ordwr
March 28, 2024
Updated review

Well done website. Service was quality. Delivery was efficient. I guess I have to keep writing. So I will say the lady on the phone was great and efficient.

Date of experience: March 17, 2024

Good deal
July 30, 2022
Previous review

Good deal. Price is fair.

Date of experience: July 30, 2022
Texas
1 review
0 helpful votes
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Very positive as this was our first with Blinds.Com! Measurements and our blind were exactly right for our application. Very excited about having our window covering up in about 20-30 minutes!

Date of experience: March 17, 2024
Washington
1 review
0 helpful votes
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PERFECT FIT
March 27, 2024

I wished I'd done this ten years ago, before I ruined my furniture. Great price, well packed. Will be buying more. Thank you.

Date of experience: March 17, 2024
Oregon
1 review
0 helpful votes
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Great Prices Great Products
March 27, 2024

Our new blinds are beautiful and just what we wanted! Fifty six more characters to reach the requisite one hundred and submit this review.

Date of experience: March 17, 2024
California
2 reviews
0 helpful votes
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Blinds work! There is shade now.
March 27, 2024

Web page was freezing up for a bit, but I don't' know if that was due to issues on my side with the internet.
When the blinds arrived I was surprised that even though I'd measured that the window had the required depth, the instructions that came with the blinds wanted slightly more space. Apparently this is because the number I was looking at on the website was the "minimum required depth" to install, but not the required depth to have the blinds entirely contained in the window well, which was the number on the instructions that came with the blinds. This isn't a huge problem, but it could have been clearer.

Date of experience: March 17, 2024
California
3 reviews
0 helpful votes
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Nice blinds
March 27, 2024

Great customer service, blinds are well made. Would highly recommend. I initially ordered wrong size, it was no problem I was given correct one at no additional charge. Thank you.

Date of experience: March 16, 2024
Pennsylvania
1 review
0 helpful votes
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Blinds
March 27, 2024

My blinds arrive on time and I'm very pleased with them I could not get the exact measurement from other places but this company was the best place to get what I need I will be using this company again in the future I'm very pleased if you order from this company you will not be sorry

Date of experience: March 16, 2024
California
1 review
0 helpful votes
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Good value, worth the effort.
March 27, 2024

Second time ordering window coverings from Blinds.com. The last time was 16 years ago, so the durability was pretty good back then.
I wish there was more information on the various systems of raising and lowering the blinds that one has to choose from. Knowing what I do now, I probably would have ordered those a little differently.

Date of experience: March 16, 2024
Michigan
2 reviews
0 helpful votes
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Great quality
March 26, 2024
Updated review

Love the blinds we have ordered before. Everything is high quality. Installation was straightforward. I would order from them again

Date of experience: March 16, 2024

Really enjoying these blinds
March 13, 2023
Previous review

Really enjoying these blinds. We have had these same ones installed in other places in our house and the fit is perfect. Great website and ordering processes.

Date of experience: March 12, 2023
Texas
1 review
0 helpful votes
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Awesome
March 26, 2024

Customer representative was extremely helpful in helping with my order. I had an issue though trying to order additional parts after receiving my order, even tried 3 different times with no help. That wasn't good, but extremely happy with my shades.

Date of experience: March 16, 2024
Kentucky
1 review
0 helpful votes
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Quality Product
March 26, 2024

Price was so much better than other sites I have searched. Delivery time is reasonable and color selection is awesome! I love the blinds I received and they make all the difference in the look of our room. I am highly pleased.

Date of experience: March 16, 2024
Texas
2 reviews
0 helpful votes
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Easy to order and install
March 26, 2024

Quick and easy check out and no hassle. I will definitely order again They were a hard size to find for a small window.The measuring and completing the order and receiving and install was made so easy. The price here was far cheaper than some other places I had already checked out, as well.

Date of experience: March 16, 2024
Florida
2 reviews
0 helpful votes
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Quality materials and perfect fit.
March 26, 2024

Always a nice Blinds.com DIY experience. Easy-to-install with excellent instructions and tips to achieve a professional looking job. This is our third Blinds.com project.

Date of experience: March 16, 2024
Texas
2 reviews
0 helpful votes
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Easy to install and looks fabulous!
March 26, 2024
Updated review

Return happy customer! The blinds I ordered always look amazing and high end on my windows. It was very simple installing all of the blinds and they raise and lower perfectly. The fit is always perfect!

Date of experience: March 15, 2024

I love blinds.com
July 9, 2023
Previous review

I love blinds.com. They have improved the viewing of the blinds before ordering which is so helpful!

Date of experience: July 9, 2023
Nevada
2 reviews
1 helpful vote
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Tight on fit
March 26, 2024

I love the customer service tentative and care. I just had the product to fit in the window opening, and it was a little tight. I was expecting it to be a little more loose to operate freely up and down, but unfortunately it is not. I'll have to trim it a little to fit better.

Date of experience: March 15, 2024
Michigan
1 review
0 helpful votes
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Easy purchase - good wuality
March 25, 2024

Easy to navigate and select options i desired. All arrived as ordered, installation was easy and they look great - just as needed.

Date of experience: March 15, 2024