Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Blinds.com

Blinds.com

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
See all photos
How would you rate Blinds.com?
grey stargrey stargrey stargrey stargrey star

Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
754
quality
2,586
This company does not typically respond to reviews

Instant Feedback

155,178 reviews

We monitor reviews for authenticity

Oklahoma
1 review
0 helpful votes
Follow Brian U.
Unfollow Brian U.
Share Review
Report Review

Whole house blind replacement
May 14, 2024
Updated review

Replaced the blinds in the whole house with this order. Everything was packed well all the sizes were perfect, even the length of the patio door vertical blinds. Would definitely use blinds.com again. The blinds look great.

Date of experience: May 4, 2024

So far so good
March 30, 2024
Previous review

So far so good. We'll re-evaluate when the order arrives.

Date of experience: March 19, 2024
California
1 review
0 helpful votes
Follow Daniel P.
Unfollow Daniel P.
Share Review
Report Review

This is my 2nd multi-shade oder. The product was delivered on time, was easy to self install, and the quality matched what was advertised. I'll be back! Great products!

Date of experience: May 4, 2024
Utah
1 review
0 helpful votes
Follow Peter B.
Unfollow Peter B.
Share Review
Report Review

Eventually got what I asked for
May 14, 2024
Updated review

Customer service has been very nice and helpful with getting my order completed. I had two large windows with 3 pains of glass in each, and the blind valances needed to be next to each other, and I was told that returns would work on the blinds, but they were too thick and spaced the blinds too far apart. Had to order new valances which took longer than expected. Blinds are good quality, but not the greatest.

Date of experience: May 4, 2024

Rose Burns has been very nice and helpful with getting...
March 29, 2024
Previous review

Rose Burns has been very nice and helpful with getting my order completed.

Date of experience: March 19, 2024
California
1 review
0 helpful votes
Follow Steve U.
Unfollow Steve U.
Share Review
Report Review

Window coverings were back-ordered for over a month
May 13, 2024
Updated review

Very straight-forward, guided customization and purchase process. However, the blinds were on back order for over a month with little communication. They look like good quality but I have not hung them yet. Worried about the motor/app/hub combination based on reviews of the associated app, which were "obscured" until the blinds were delivered. More information about the app in advance would have swayed me away from this brand.

Date of experience: May 3, 2024

Very straight-forward, guided customization process
March 29, 2024
Previous review

Very straight-forward, guided customization process

Date of experience: March 19, 2024
California
1 review
0 helpful votes
Follow Rosendo I.
Unfollow Rosendo I.
Share Review
Report Review

Great Experience
May 12, 2024

Easy to use website /Great Selection / Prompt Delivery / Easy to install

No issues except I have to use 100 characters to get this great review!

Date of experience: May 2, 2024
New Mexico
1 review
0 helpful votes
Follow Kitty K.
Unfollow Kitty K.
Share Review
Report Review

Perfection
May 11, 2024

Lots of good information with the videos and good help with the live chat.they fit my windows perfectly! The website was user friendly and I will use your site for the next time I need window coverings.

Date of experience: May 1, 2024
Tennessee
1 review
0 helpful votes
Follow Norman Y.
Unfollow Norman Y.
Share Review
Report Review

Very solid. Great value
May 11, 2024

So easy to installl, even a Bama fan can do it. Built solid. Will buy again. I would have liked to lessen the gap between the top and first blind panel. They came out a little short. I'll add another inch or so next time I order.

Date of experience: May 1, 2024
Ohio
1 review
0 helpful votes
Follow Jame H.
Unfollow Jame H.
Share Review
Report Review

Good Blind at decent price
May 11, 2024

Blind arrived ahead of schedule. Good quality except that wand turns harder than it should. Installation was easy but some might find directions a little vague.

Date of experience: May 1, 2024
California
1 review
0 helpful votes
Follow Lise D.
Unfollow Lise D.
Share Review
Report Review

Just what I wanted
May 11, 2024

This was fast and easy and I appreciated the coupon with my samples! The color was just like the sample, and installation was easy.

Date of experience: April 30, 2024
California
1 review
0 helpful votes
Follow null E.
Unfollow null E.
Share Review
Report Review

Easy Process from order to installation
May 11, 2024
Updated review

I am a frequent buyer of Blinds.com. The process was very easy from ordering to the delivery. The packaging was very sturdy and the instructions were easy to follow. Thank you

Date of experience: April 30, 2024

Josh Irwin was great to talk through measurements
May 23, 2022
Previous review

Josh Irwin was great to talk through measurements.

Date of experience: May 23, 2022
Missouri
2 reviews
0 helpful votes
Follow John D.
Unfollow John D.
Share Review
Report Review

Everything up until I put the blind in the opening was as expected. The quality of the blind, color, parts and directions were all accounted for and what I thought would be there. The bottom frame fit perfectly as measured and the height was also right on, however, they tapered the bottom cut in leaving about 3/4" on both sides. This allows light in and looks less than ideal.

Date of experience: April 30, 2024
Tennessee
1 review
0 helpful votes
Follow Loyd H.
Unfollow Loyd H.
Share Review
Report Review

I recommend Blinds.com
May 10, 2024

I received exactly what I wanted and the order process was simple and easy. My order arrived much sooner than I expected.

Date of experience: April 30, 2024
Pennsylvania
1 review
0 helpful votes
Follow JAMES Q.
Unfollow JAMES Q.
Share Review
Report Review

Great prices & customer service
May 9, 2024
Updated review

Convenience of going to one site and finding what you need, including planning advice. And customer service is beyond helpful. My go-to blind supplier.

Date of experience: April 29, 2024

Quick & easy
March 15, 2022
Previous review

Quick & easy

Date of experience: March 14, 2022
Michigan
1 review
0 helpful votes
Follow Michael A.
Unfollow Michael A.
Share Review
Report Review

We bought blinds for six identical windows in our newly completed sun room. High quality and smooth operation enables us to regulate the sun exposure depending on outside temps. These blinds open from the top and bottom so we can block any portion of the window to achieve our exact need, be it sun control or privacy. We love them!

Loading...
Loading...
Date of experience: April 29, 2024
Oregon
2 reviews
0 helpful votes
Follow Karen U.
Unfollow Karen U.
Share Review
Report Review

Great experience again.
May 8, 2024

Measuring guidance is helpful! We had these blinds and had to replace them due to a fire in our home. Very happy each time.

Date of experience: April 28, 2024
California
1 review
0 helpful votes
Follow Verna P.
Unfollow Verna P.
Share Review
Report Review

Easy to order; great followup
May 8, 2024
Updated review

I hope these new ones last longer than my previous ones; I feel the strings broke way too soon, but the blinds themselves are great!

Date of experience: April 28, 2024

I'm replacing 1 eleven year old cell shade from you...
January 25, 2023
Previous review

I'm replacing 1 eleven year old cell shade from you that the strings broke - hopefully this one will last another eleven years; hopefully price won't double again - this time $260 with 30% off. Last time purchase price was $156 with 10% off.

Date of experience: January 25, 2023
New York
2 reviews
0 helpful votes
Follow Maleah Y.
Unfollow Maleah Y.
Share Review
Report Review

Great product.
May 8, 2024

The first blinds I ordered were too wide. (Double cell). I called, and the person I spoke with was really great, and helped me find blinds that would fit perfectly.

Date of experience: April 27, 2024
Nevada
1 review
0 helpful votes
Follow Doug O.
Unfollow Doug O.
Share Review
Report Review

Extremely Happy w/ my.blinds
May 7, 2024

Very easy website to order from. Product came as ordered and super easy to install. Will recommend to friends and family.

Date of experience: April 27, 2024
California
1 review
0 helpful votes
Follow ELENA H.
Unfollow ELENA H.
Share Review
Report Review

Great product
May 7, 2024

I HAVE ALWAYS HAD A GREAT EXPERIENCE, AND LOVE THE QUALITY OF YOUR PRODUCT.I just wish they were a little darker,, the color I chose is not 100 % blacking out the light

Date of experience: April 27, 2024
South Carolina
1 review
0 helpful votes
Follow CHARLES H.
Unfollow CHARLES H.
Share Review
Report Review

Excellent Product and service
May 7, 2024

Wonderful in every way to include: 1. Product selection, 2. Price gareentee, 3.Warentee, 4.Shipping speed, 5. Customer Service, Colors and design to meet decore

Date of experience: April 27, 2024