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Blinds.com

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
762
quality
2,610
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155,732 reviews

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California
1 review
0 helpful votes
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Customer service was great!
June 8, 2024

I had an issue with the original blind I ordered… it didn't come all the way down to the window sill. When I first contacted Customer Service, they sent me a video that explained how to possibly correct the issue. It didn't help. When I called back they immediately reordered the blind and I received in a timely manner. The blind is great now!

Date of experience: May 29, 2024
Illinois
1 review
0 helpful votes
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Great Blinds Overall
June 8, 2024

Love all the options but it's also confusing to know what does what and what all I need to choose for what i want. Additionally, one of the blinds I received was slightly too big but I made it work

Date of experience: May 29, 2024
New Jersey
1 review
0 helpful votes
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Customer Service
June 8, 2024

I spoke with Sterling in customer service and he was very helpful in getting my order put together and organized in the most efficient manner.

Date of experience: May 29, 2024
Illinois
1 review
0 helpful votes
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Exactly what I needed
June 8, 2024

It was great to get blinds in the exact size I needed, both length and width, at a good price. They were easy to install and look beautiful. If I need more, I will order from Blinds.com.

Date of experience: May 29, 2024
California
1 review
0 helpful votes
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Very easy process
June 8, 2024

...Shipped quickly and fit was as ordered. Thank you...

Date of experience: May 29, 2024
Florida
1 review
0 helpful votes
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Blind order
June 8, 2024
Updated review

Waited about 2-1/2 weeks for my blind order to arrive, when I opened the box there was no mounting hardware ir valance mounts. I got ahold of blinds.com customer service to let them know my order arrived missing parts and I couldn't hang my blinds, and they told me I would have to wait 10~12 working days to receive my missing hardware?

Date of experience: May 28, 2024

Great service and prices
April 24, 2024
Previous review

Great service and prices

Date of experience: April 13, 2024
Washington
1 review
0 helpful votes
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Ordering was easy
June 8, 2024

Scheduling measurements getting the blinds delivered and then scheduling installation took almost 2 months. They haven't been installed at this point but we are very satisfied with a previous order from several years ago.

Date of experience: May 28, 2024
Ohio
1 review
0 helpful votes
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Ordering was very easy and time of delivery was quick. This is the second time ordering from Blinds. Com, have been very pleased with their product.

Date of experience: May 28, 2024
GB
1 review
0 helpful votes
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Well-made blinds; look great. Were about 1/8' too long (my partner and I both independently checked the measurements of our windows before we input the numbers into the site), so had to take the end caps off to install them in the windows, but not the end of the world.

Date of experience: May 28, 2024
Maine
2 reviews
0 helpful votes
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Good Company
June 8, 2024

I was able to look up my previous order to get the same blinds. Very simple website. We love our original blinds so we've come back.

Date of experience: May 28, 2024
Arizona
1 review
0 helpful votes
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Wonderful Service & Product
June 7, 2024
Updated review

I've ordered numerous times and service has always been great. I love the product. I get the 2 in. Wooden blinds. Would recommend this company.

Date of experience: May 28, 2024

Very easy!
November 13, 2023
Previous review

Very easy!

Date of experience: November 12, 2023
Texas
1 review
0 helpful votes
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Roman shades
June 7, 2024

I ordered the room darkening roman shades in white. They shipped as promised, arrived in perfect condition & were easy to hang
Love them! They are easy to operate so now I open & close them everyday. Our bedroom is much more enjoyable with sunlight flooding the room all day but dark at night so we can sleep in mornings.

Date of experience: May 28, 2024
Maryland
2 reviews
0 helpful votes
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Norton's reveiw
June 7, 2024

The ordering is easy. The arrival time took longer than usual, but I was in no hurry for the shipment. So far, I have never been disappointed with the products from Blinds.com

Date of experience: May 28, 2024
Virginia
2 reviews
3 helpful votes
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Blind Order As Expected
June 7, 2024
Updated review

Our blind was received exactly as ordered within a reasonable time period (about 3 weeks). However, the width was about 1/2" each side too short and there is some light coming into the room; not as tight a fit as we've had in the past.

Date of experience: May 28, 2024

It would be helpful if weight of product was included
April 23, 2024
Previous review

It would be helpful if weight of product was included.

Date of experience: April 12, 2024
Oregon
1 review
0 helpful votes
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Have order blinds for almost every room in our house - easy to install and they all fit beautifully! The blackout blinds really do the trick of keeping out the early morning sun here in the PNW, and also help to keep rooms cool on hot summer days.

Date of experience: May 27, 2024

Well organized
February 27, 2024
Previous review

Well organized - easy to find what I was looking for

Date of experience: February 27, 2024
Washington
1 review
0 helpful votes
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On sale, so good price.
June 7, 2024

But with the memorial discount it became affordable. It was easy to scroll through the options and choose the blinds that would work for me. I'm glad that we chose the header with the rounded corners, it gives the blinds a nice finished look

Date of experience: May 27, 2024
Maryland
1 review
0 helpful votes
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Blinds.com was Very fast and thorough throught the ordering process for a great result. I love the quality and the style, I would definitely order again.

Date of experience: May 27, 2024
Texas
1 review
0 helpful votes
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Very Satisfied
June 7, 2024

Well made and the fit was exact. Very satisfied with the look and the ease of installation of these blinds. They dress up a window from the interior as well as the exterior.

Date of experience: May 27, 2024
Florida
2 reviews
1 helpful vote
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IMPRESSED!
June 6, 2024

Easy to connect with a customer service person and to edit the shades. They were helpful to resolve our question since we have a 10 foot wide window recess with three windows in it. We entered the centerline dimensions separating the three windows and their software deducted appropriately for our shades to fit perfectly!
Very happy with the quality, the ease of installation and the detailed instructions!
We ordered the motorized cellular blinds and so impressed with how well they work. They came preprogrammed to stop 1/8" from the window sill!

Thank you for a great product!

Date of experience: May 27, 2024
Colorado
1 review
0 helpful votes
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My new shades are so cool. I can let in a lot more light and see my neighbors beautiful trees when I slide the blind down from the top. I had a good time measuring the space, ordering online and a seamless delivery. I will order from Blinds.com again in the future.

Thank you,
Chrystal

Date of experience: May 27, 2024