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Blinds.com

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
762
quality
2,610
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155,748 reviews

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Ohio
1 review
0 helpful votes
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Repeat customer!
June 12, 2024
Updated review

Love the product guarantee with this company! Always helpful every time I have contacted customer support. Strongly recommended to everyone.

Date of experience: June 2, 2024

Very impressed with your company, warranty and overall...
March 6, 2023
Previous review

Very impressed with your company, warranty and overall products.

Date of experience: March 5, 2023
Colorado
1 review
0 helpful votes
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BUYER BEWARE
June 12, 2024
Updated review

After a great experience getting a replacement Levolor Blind from Blinds.com, I decided to next get a custom-sized drapery for a basement bathroom window. Following the measurement guidelines, I carefully measured it... And I was shocked to receive a curtain twice the length of what I ordered.

The customer service rep explained that they had subcontracted my order to a business in Mexico and that manufacturing site decided I needed a double sized curtain so it would 'hang right' on the pole. Yet my measurements had already accounted for the right amount of slack for this.

Given Blinds.com's 'one free replacement per order' guarantee, the customer rep reordered the curtain at *half* the size I needed, thus he felt this would result in a curtain AT the size I wanted. That free replacement just arrived and this time the manufacturing site decided I should only have half again the size ordered, so I now have one curtain twice the length of what I need, and a second curtain a foot short of what I need.

If getting Levolor blinds, I highly recommend Blinds.com. But if you need custom cut drapery, sadly you'll need to go somewhere else...

Date of experience: June 2, 2024

I found it odd that ''classic snow'' was ''backordered'',...
April 21, 2024
Previous review

I found it odd that ''classic snow'' was ''backordered'', but available in the designer colors... Also didn't like the game where it showed the discounted price as you selected your blind, but the full price at check-out until you found the ''apply discount'' button.

Date of experience: April 11, 2024
New York
1 review
0 helpful votes
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Great customer service and easy-to-use website. Shipping was very slow, but I was happy with my blinds once they arrived.

Date of experience: June 2, 2024
Wisconsin
1 review
0 helpful votes
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Nice blinds
June 12, 2024

Easy to use and place order! Great price! The blinds fit perfectly in my windows. I love the cordless feature. The color was perfect.

Date of experience: June 2, 2024
Indiana
2 reviews
0 helpful votes
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Excellent Source
June 11, 2024

Each blind came as ordered and properly labeled for ease in location installation. Install was simple except for the horizontal Sliding Door blind which arrived with the cords in a tangled mess. Take your time to untangle and learn how they need to be layed out...you can do it if I did it!

Date of experience: June 1, 2024
Alabama
1 review
0 helpful votes
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Just the right blinds!
June 11, 2024

All good. Easy process to find the blinds we want to try. The blinds are just the look we wanted. The color selections are a plus as well.

Date of experience: June 1, 2024
Pennsylvania
1 review
0 helpful votes
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Great decision!
June 11, 2024

Customized size
Variety of color choices
Discounted price
Free shipping
Perfect fit
Exactly what I wanted/needed
Recommend!

Date of experience: June 1, 2024
Florida
1 review
0 helpful votes
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It was very easy for a DIY project. The product seems to be well made along with a easy installation process for DIY people. Your product blends into any rooms decor. Thanks again
P.S. You have a return customer here.

Date of experience: June 1, 2024
Minnesota
1 review
0 helpful votes
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This is my 4th order through Blinds.com. Ordering and delivery process is painless and efficicent. Installation instructions are reasonably well done, but could be improved slightly.

Date of experience: June 1, 2024

Painless order
June 30, 2023
Previous review

Painless order

Date of experience: June 29, 2023
Illinois
1 review
0 helpful votes
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Excellent Item & Service
June 11, 2024
Updated review

MY PREVIOUS ORDER OF 2" WOOD BLINDS FOR MY 3 WINDOWS IN SUNROOM FIT PERFECTLY! A HOME RUN! ALSO, I ORDERED 2 WOOD BLINDS FOR MY LIVING RM. PERFECT FIT.

Date of experience: May 31, 2024

I have ordered before and was satisfied
May 7, 2024
Previous review

I have ordered before and was satisfied.

Date of experience: April 22, 2024
Kentucky
1 review
0 helpful votes
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Great Buying Experience
June 10, 2024

Cory, the phone sales representative was very patient, helpful and I really enjoyed the entire process. He was excellent in helping me make the right decisions on my shades and making sure the measurements were perfect. I appreciate his professionalism and help.

Date of experience: May 31, 2024
Michigan
1 review
0 helpful votes
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Wrong size made right
June 10, 2024

Design consultant Grant was very helpful.

Grant was very helpful but there was a communication disconnect at the time if the initial order so they did not fit I called customer service, explained what had and a new order was promptly shipped. I was like wow, blind.com motto is true. Truly happy and still amazed. FYI, installation was so easy. Thanks

Date of experience: May 31, 2024
Texas
1 review
0 helpful votes
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Very easy buying experience!
June 10, 2024

Choosing the blinds online was very easy. There was a slight hiccup with the delivery time because they had run out of our color choice but only by about a week. Blinds were delivered in perfect condition and they all fit beautifully!

Date of experience: May 31, 2024
Colorado
1 review
0 helpful votes
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Fairly easy. Colors are frustrating to choose from on the website due to poor examples. Color received matches nicely.

Date of experience: May 30, 2024
Washington
1 review
0 helpful votes
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Simple. Easy to navigate. Engaging representative. Able to provide photos in actual conversation to complete reorder

Date of experience: May 30, 2024
Texas
1 review
0 helpful votes
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All of our blinds are from blinds.com and we really like the easy ordering process and the many different styles and colors to choose from. It doesn't hurt that my husband used to be in the window treatment business but we just love shopping when we want something for the house always loving the result

Date of experience: May 30, 2024

Great prices and quality product
October 3, 2022
Previous review

Great prices and quality product

Date of experience: October 2, 2022
Colorado
1 review
0 helpful votes
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Blinds are decent quality but no cords makes opening and closing blinds in a basement window, over 6 ft above the floor, more difficult. As this presents little to no "entanglement" risk it's annoying I can't order what I need. Also, low advertised prices increase significantly with a few inches wider measurement. It's not clear why that's the case and would be nice if that was explained. Feels like a bait and switch.

Date of experience: May 29, 2024
Idaho
1 review
0 helpful votes
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Love these blinds!
June 9, 2024

I have ordered many blinds through Blinds.com and they have all been great. Perfect fit, easy to install, good quality and great prices. I will continue to order blinds from you.

Date of experience: May 29, 2024
Michigan
2 reviews
0 helpful votes
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Design consultant, Whitney Fenton, was very helpful over the phone, especially with color selection. She even sent me some high definition photos by email to help me make a color selection. The product selected was delivered timely and fulfilled my expectations. We easily installed the cellular shade ourselves.

Date of experience: May 29, 2024
Minnesota
1 review
0 helpful votes
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So Sad
June 8, 2024

The color of the item is no where near the color shown on line or in the confirmation email. I looked everywhere to find the color I wanted & thought I had found it. I could have paid a lot less for the same color that I received from this company. So disappointed.

Date of experience: May 29, 2024