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Blinds.com

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
763
quality
2,612
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155,770 reviews

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South Carolina
1 review
0 helpful votes
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Nice Blinds
June 16, 2024
Updated review

I'm replacing all the blinds in my house as they fail with the 2" Faux Wood Blinds. We have a large house so this is going to be a lengthy period of purchases. So far the blinds have been great and so much lighter than the real wood ones that the previous owners put up.

Date of experience: June 6, 2024

I love that I can go to my account and see the previous...
January 13, 2023
Previous review

I love that I can go to my account and see the previous orders. The lady that helped me with my sign on was wonderful. Her name was Chasity. The blinds are perfect too. I am replacing my old blinds one at a time as they break with the faux wood blinds. They are much lighter but look like wood. They are wonderful!

Date of experience: January 13, 2023
Massachusetts
1 review
0 helpful votes
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Three Stars
June 16, 2024
Updated review

A lot of options, which I see as a pro. Ordering/purchasing was pretty simple and straight forward. Manufacture and shipping were fast.

Installation instructions and video were not great; especially not for $700 blinds (although I paid $571 w/ a discount). The plastic pieces seem cheap; again, especially for $700 blinds. Upon installation, a piece of the plastic clip affixed to the blind (i.e. Only one; no extras) broke.

The blind looks nice; I do like the fabric, pattern, aesthetic, but for $700, Im unable to say its worth the cost.

Date of experience: June 5, 2024

Simple, comprehensive, fast, a lot of options
April 23, 2024
Previous review

Simple, comprehensive, fast, a lot of options.

Date of experience: April 13, 2024
Texas
1 review
0 helpful votes
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Awesome Experiece!
June 15, 2024

Fast and Easy, my initial order was damaged during shipping. Blinds.com quickly sent out a replacement. My new blinds look great, good value.

Date of experience: June 5, 2024
Ohio
1 review
0 helpful votes
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Great blind
June 15, 2024

Great blind and easy to hang. It looks professionally done but I did it all by myself. The hanging instructions were easy to follow. I will order more of these blinds.

Date of experience: June 4, 2024
Illinois
1 review
0 helpful votes
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Good blinds for the price
June 15, 2024

The price was fair, the installation was easy, and the blinds work well. One of the blinds has a crease, but I didn't want to deal with returns and wait for a replacement.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Superb experience!
June 15, 2024
Updated review

Excellent customer service. Extremely helpful and understanding. I have ordered six blinds from Blinds.com and will be ordering another six. I am grateful for the help and assistance. Professional and knowledgeable. This was an easy experience. My order arrived within a few weeks. Perfect. Very happy.

Date of experience: June 4, 2024

Thank you
February 5, 2024
Previous review

Thank you.

Date of experience: February 5, 2024
Texas
1 review
0 helpful votes
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Blind came broken
June 15, 2024
Updated review

The first blind came broken. I called and had a replacement one sent to me.
The replacement blind arrived and was in good shape.
Thankfully you fixed this without any hassles.
Thank you.

Date of experience: June 4, 2024

Easy to use site
April 23, 2022
Previous review

Easy to use site

Date of experience: April 23, 2022
Virginia
1 review
0 helpful votes
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Love my blinds
June 15, 2024

Absolutely perfect buying experience. Blinds delivered on time, perfect fit, I couldn't be happier. Customer service and communication excellent. An absolute five star company.

Date of experience: June 4, 2024
Arizona
1 review
0 helpful votes
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Exceptional!
June 14, 2024

Ordering wad easy, the blinds arrived promptly. I made an error measuring and the blind was replaced and arrived quickly.

Date of experience: June 4, 2024
Oregon
3 reviews
0 helpful votes
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Repeat Customer
June 14, 2024

I am always satisfied with the shopping experience, the dependability, promptness with which I receive my orders and the quality of the product.

Date of experience: June 4, 2024
Washington
2 reviews
0 helpful votes
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Cheap Product, Terrible Customer Service
June 14, 2024

I ordered top down/bottom up blinds. They worked for a few months until the mechanism broke. The sent a replacement blind at no charge, but we had the same problem. I now have a blind that will not function. Clearly, there is a defect in the mechanism. Cheap product. When I asked to speak with a manager they told me they don't offer that option. There was no recourse. It was extremely frustrating and I will not be ordering from this company again.

Date of experience: June 4, 2024
Florida
2 reviews
0 helpful votes
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Product Quality
June 14, 2024
Updated review

The website is easy to manage, and I made the order. The shipping was faster, and the product was received in good condition. But the product comes with a defect, and they can not replace it with a new one.

Date of experience: June 4, 2024

Excellent website
April 22, 2024
Previous review

Excellent website

Date of experience: April 12, 2024
Florida
1 review
0 helpful votes
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Easy ordering. Great product!
June 14, 2024

Easy to order and happy with the product! One of my shades was a bit too long (my fault). But I was able to take a little off and it worked out well.

Date of experience: June 4, 2024
Utah
1 review
0 helpful votes
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I would buy again
June 14, 2024
Updated review

Easy to order and installation was easy. The quality of the product is good.for custom order the turn around time was quick.

Date of experience: June 4, 2024

Easy to order
April 25, 2024
Previous review

Easy to order

Date of experience: April 14, 2024
Tennessee
1 review
0 helpful votes
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New Home
June 14, 2024

Still in process of installing. The instructions are not easy yo follow. It doesn't appear that the top down and raise from the bottom both have handles to use to keep the shade clean as I thought it was pictured that way on line.

Date of experience: June 4, 2024
South Carolina
1 review
0 helpful votes
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Satisfied!
June 14, 2024

Easy and convenient! So happy with our blinds! They are perfect for our space. Arrived when they said they would and were exactly as described.

Date of experience: June 3, 2024
Mississippi
1 review
0 helpful votes
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Arrived as promised.
June 13, 2024

Price was great and product very well made. Very pleased with overall experience. Have ordered from them before without problems and will order from them again when I need new blinds.

Date of experience: June 3, 2024
Missouri
1 review
0 helpful votes
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Deck Rafter installation
June 13, 2024

Determining length was a bit confusing as I mounted the shade on rafters rather than in a window
Should have been a couple inches longer but fortunately there was enough adjustment play with the brackets that it worked

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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I'm lucky I got the delivery
June 13, 2024
Updated review

The blind is okay. The color is good. On delivery, the blind was left on the doorstep even though there was a note with instructions on the door. That is unsatisfactory. Luckily my neighbor brought it in. I will think twice before I order again.

Date of experience: June 3, 2024

It's understandable
April 26, 2024
Previous review

It's understandable.

Date of experience: April 15, 2024
Tennessee
2 reviews
0 helpful votes
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Product
June 13, 2024
Updated review

I have ordered several times and Blinds.com never disappoints. I will order again. Easy process. Excellent product. Thank you for making the process easy.

Date of experience: June 2, 2024

Good blinds at fair prices
October 19, 2023
Previous review

Good blinds at fair prices

Date of experience: October 18, 2023