Blinds.comReviews 2,940

It was an amazing experience! When our blinds arrived they were too long. Blinds.com sent us new replacement blinds in the perfect size quickly! We were blown away by how quickly they corrected OUR mistake & with zero hassle. Blinds.com could teach some other companies about superior customer service!

When the installation was done, the installer secretly discarded the light guard. A few days later, I discovered this and contacted Blinds.com to send new night guards. When the new night guards arrived, they didn't fit the window frame. I contacted Blinds.com again, and a protracted battle lasting months began. After countless phone calls and emails—it took 17 days for Blinds.com to respond, and I had to keep pushing for a reply. Customer service kept repeating the same phrase, like an AI. Finally, they refused a refund, claiming the products were based on measurements provided by Blinds.com, implying the initial measurements were incorrect.
The installer realized the products couldn't be installed properly but didn't inform me and secretly discarded the product, hoping I wouldn't notice. The replacement products still didn't fit, and Blinds.com, not wanting to issue a refund, blamed the vendor and took no responsibility, despite they are the one who provided the measurement service. Their attitude was evasive and negative. Before the purchase and installation, their service was excellent and proactive, but afterward, it was completely different. Once they've taken your money, you're no longer valuable to them. This experience reveals the company's poor service mindset and overall values.
Another issue was a control pole I ordered that wasn't shipped for several months. When I called, they finally told me it was out of stock and issued a refund. I wonder if I hadn't called, would they have just taken my money and ignored it?
Additionally, one of the installed blinds wasn't stable. The installer didn't use the middle bracket, so the blinds fell after a few weeks. This was confirmed by a second installer. Scheduling a fix took a long time too. Even though the warranty covers a whole year, each appointment took forever to schedule.
I don't know how much impact this review will have, but I personally will never purchase from Blinds.com again and won't recommend it to my friends.

Thank you for your help. I Never knew about a Palladian shelf! Very helpful and informative.
Always get great help when I order from Blind.com

Third time buyer. Blinds fit the space perfectly. So did the shades we previously purchased. Installation was easy. App is user friendly.

Very easy to order blinds and they were delivered as promised. Product is very good quality and they are easy to install.

Easy to use easy checkout, good communication and arrived within a reasonable time. Only issue was being able to identify which window they went in. I identified each window with a specific label so I would not have any issues. This label was not on window.

The only problem is the end caps did not fit. I will be calling customer service.
In the past I have ordered several times and have had no problems.
Would recommend blinds.com.

Very happy with the fast and easy ordering process, installation and overall quality of the product. Most likely will order colonial shutters for the rest of the windows.

Very easy to customize the size you need. Easy to install as well! I will always use blinds.com for all my blinds in my home.

My blinds were delivered on time with no imperfections. They were easy to install and now look great!
This wasn't my first time to use Blinds.com and hopefully won't be my last!

Perfect fit quality excellent installed easier! Happy customer! I am a repeat customer and never disappointed. Arrived earlier than expected and my wife was pleased with our new blind.

Easy to order and install great quality shades. We have ordered from Blinds.Com several times. Always fast and accurate.

Went well from the get go. The important part is to get the measurements right. Very easy install and I love the crank feature - easy up and down. Blinds are well made and the product was well packed, though one tube was badly damaged there was no product damage. Bought on sale great pricing and shipping.

Easy company to deal with. Measure, order and easy to hang, except over kitchen sink. Not Blind. Com's fault. Even got half off for Memorial Day

Simple and straightforward. Good phone support, and reasonably priced installing and measuring. Installer was not very deligent. He misaligned my blinds by 1/3 of an inch. When I told him that they were not aligned, he seemed indifferent. I had to tell him 3 times before he was willing to redo it..

We were able to get free samples multiple times until we finally decided what we wanted. We paid for the installation - a bargain - and we were glad to have the installer come and measure for accuracy. Installation was fast. Would recommend, absolutely.

Very helpful when I called to ask a question. Very easy website to navigate. My samples were very helpful in my decision making.

The cordless wood blinds are a bit difficult to lower and raise. They arrived early and the install was easy...

Site is very user friendly, I was able to easily find what I was looking for. The directions for getting the right size were clear. The shades were exactly as shown on the site

They look great work very smoothly and i'd buy and replace all blinds in my house - beautiful and quality products that showcase the room and windows