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Blinds.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
753
value
107
shipping
112
quality
2,582
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155,181 reviews

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Colorado
1 review
0 helpful votes
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I detest surveys
July 15, 2024

I detest surveys, I detest surveys, I detest surveys, I detest surveys,
I detest surveys, I detest surveys, I detest surveys, I detest surveys,

Date of experience: July 4, 2024
Texas
1 review
0 helpful votes
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Pretty good
July 15, 2024

Quick and easy, I do like the blinds but some of the luvers are not straight. Overall nice for a bedroom. Thank you. I do plan to buy again.

Date of experience: July 4, 2024
Texas
2 reviews
0 helpful votes
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A delightful experience
July 14, 2024

It was easy to navigate the website, and I found the video on the different types of shades (room darkening v light filtering v blackout) to be very useful. The directions to install the blinds were clear.

Date of experience: July 4, 2024
California
1 review
0 helpful votes
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Good quality. Found the motorized features I was looking for at a reasonable price. No refund though for the solar charger part that I purchased but did not need, as it turns out. Customer service can only relay messages to the manufacturer and can not assist with refunds.

Date of experience: July 4, 2024
Ohio
1 review
0 helpful votes
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Past satisfied customer!
July 14, 2024

We ordered new blinds ahead of window replacement as we've ordered blinds.com cellular shades for 5 other windows in the past and they were excellent. (Unfortunately the window company is not as accurate as blinds.com!) I'm trusting that the same accurate order, etc is in the box! I like blinds.com so much I just referred my mother in law to your site. The website is super easy to use--just measure, put the numbers in the appropriate spots, order the material you want, and boom! They are also easy to install.

Date of experience: July 4, 2024
Indiana
1 review
0 helpful votes
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Absolutely perfect!
July 14, 2024

Great price & exactly as I hoped & expected. Perfect fit & good value for the price. They arrived on time & were easy to install. It was a great experience!

Date of experience: July 4, 2024
Texas
1 review
0 helpful votes
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Great product with great prices
July 14, 2024

Love the custom fit. I will definitely go to Blinds.com for future window coverings. The website was very easy to use and prices are better than home depot.

Date of experience: July 4, 2024
Missouri
2 reviews
0 helpful votes
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No cords
July 14, 2024

Sooooo many to choose from. Clear measurement info., Easy to order, good sale, free shipping. What more could you ask for? Beautiful Blinds,easy yo install.

Date of experience: July 4, 2024
Pennsylvania
1 review
0 helpful votes
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East Replacement!
July 14, 2024

Blinds arrived damaged. They sent new ones at no charge, and I didn't have to send back the damaged ones.This was great service despite the damage the company received from the hurricane!

Date of experience: July 4, 2024
Arizona
1 review
0 helpful votes
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Very happy with our BIG blind!
July 14, 2024

Great selection, easy-to-use website & process, very happy with the blind we ordered as it fits our big picture window perfectly & works great! Will probably be making another order from Blinds.com soon.

Date of experience: July 4, 2024
Michigan
1 review
0 helpful votes
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You get what you pay for
July 14, 2024

It's not the cheapest option, but the blinds fit perfectly, look great, are well built, were easy to install, and arrived quickly.

Date of experience: July 4, 2024
California
1 review
0 helpful votes
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I originally ordered with the wrong measurements but thankfully Blinds.com has a generous policy for reordering! Received the correct blinds pretty quickly and was very easy to install on our own.

Date of experience: July 3, 2024
Nebraska
1 review
0 helpful votes
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Great service
July 13, 2024

The whole process was effortless from beginning to end. The website was very user friendly. We will definitely use again

Date of experience: July 3, 2024
Arizona
2 reviews
0 helpful votes
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Beautiful blinds
July 13, 2024
Updated review

Beautiful blinds and Great customer service and easy to order. Thanks to Geri x5013,,, very helpful. Color is hard to determine so I appreciate the sample requests. Makes choice easy and satisfied.

Date of experience: July 3, 2024

Great service
May 14, 2024
Previous review

Great service

Date of experience: May 4, 2024
Florida
1 review
0 helpful votes
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Measure TWICE, cut once
July 13, 2024

Ordering and all was super simple, cheapest site on the internet, hands down. The only issue I've had, and ive ordered a few times is my vertical slats came 2 inches shorter than expected. On the website there a drop down that asks for exact length and Nowhere did i read where it says the slats are cut 2 inches short to account for the rail header. Maybe I missed it. BUT, I called and after some back and forth about how I measured with what seemed to me an accusatory tone, I was sent a whole new order at no charge. I only needed the slats sent 2 inches longer but was told that their policy is to redo and resend the whole order. Seems like a waste of shipping and materials to me when my current header and valence is perfect. No cost to me so I can't complain too much. Blinds.com if you're reading this review, why DON'T you just recut the slats only and send those instead of the whole order? Wouldn't you save yourself precious money in shipping, labor and materials?

Date of experience: July 3, 2024
California
1 review
0 helpful votes
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Recommended
July 13, 2024

Very easy to order, easy to install, and a good price. Blinds arrived when they were supposed to with no issues throughout the process.

Date of experience: July 3, 2024
Minnesota
1 review
0 helpful votes
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We measured the windows, put in the order. They arrived within 2 weeks and we had no trouble installing them ourselves. Hassle free and much cheaper than local decorating center prices.

Date of experience: July 3, 2024
Pennsylvania
1 review
0 helpful votes
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Great Customer Service
July 13, 2024

Amazing customer service and satisfaction guaranteed. Was not happy with first set of shades and they replaced without an issue.

Date of experience: July 3, 2024
Utah
1 review
0 helpful votes
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Great service and product
July 13, 2024

Great products and customer service. Prices are inflated (50% off is same price as same product at Home Depot full price).

Date of experience: July 3, 2024
Pennsylvania
1 review
0 helpful votes
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Adequate, for the price
July 13, 2024

The shopping experience was fine. Delivery time was okay as well. The shipper could have done better with handling the boxes. The product is adequate but not as nice as other blinds that I have gotten the past which were obviously a different brand and most likely more expensive.

Date of experience: July 3, 2024

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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