Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Blinds.com

Blinds.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Blinds.com?
grey stargrey stargrey stargrey stargrey star

Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
751
value
107
shipping
112
quality
2,576
This company does not typically respond to reviews

Instant Feedback

155,186 reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Cindy H.
Unfollow Cindy H.
Share Review
Report Review

Easy to use
August 25, 2024

Site is very easy to navigate. This is the 3rd time we have used this company, in 3 different houses. We have been pleased every time.

Date of experience: August 15, 2024
California
1 review
0 helpful votes
Follow JESSICA G.
Unfollow JESSICA G.
Share Review
Report Review

Generally pretty good
August 25, 2024
Updated review

It was easy to select the options I wanted, and my woven wood shades arrived fairly quickly, with free shipping. Unfortunately, the color that arrived was darker than the sample, and it turns out I didn't like my choice of lift mechanism (continuous cord loop). Fortunately, there's the satisfaction guarantee! I priced out an alternative color with slightly different options, and calculated that I'd have to pay about $75 more to cover the difference. I called customer service, and the agent was very helpful. Unfortunately, the way they calculate the difference is based on the price of the products at the time of purchase, and it turns out the new shades I had chosen were *much* more expensive at that time. The difference was going to be $161, which was nearly the cost of buying the alternative blinds brand new at the current pricing (and it more than doubled my total cost). The new blinds arrived *very* quickly (less than a week), and they're... OK. The color is fine and matches the sample. The cordless lift is a bit awkward, though, and hard to get fully open. The "handle" for the lift is a full-width trim piece that's painted a glossy tan that's much lighter than the shade material and looks cheap. I would have preferred the small, clear "thumb grip" I saw in the videos demonstrating the cordless lift. In the end, I'm a bit unsatisfied, but I no longer qualify for a remake. (Ironically, if I *did* buy the new shade at the new discount price instead of doing it as a remake, I'd still have a remake available to me!) I'm bummed because I paid significantly more per sqft than I usually do for custom blinds & shades, and it's my least favorite window covering in the whole house. The rest of my experience was pretty good, though, and would have been great if I ended up liking my shade.

Date of experience: August 15, 2024

It was easy to select the options I wanted, and I was...
July 11, 2024
Previous review

It was easy to select the options I wanted, and I was happy to discover that the shipping was free and satisfaction guaranteed. That's awesome!

Date of experience: June 30, 2024
Utah
1 review
0 helpful votes
Follow Alesandra Z.
Unfollow Alesandra Z.
Share Review
Report Review

Great shades!
August 25, 2024

Easy Peasy! Great product, fast! As long as you measure correctly, you should be totally good. On their end, it's a breeze.

Date of experience: August 15, 2024
Texas
2 reviews
0 helpful votes
Follow Pam N.
Unfollow Pam N.
Share Review
Report Review

Excellent service and product
August 25, 2024
Updated review

I placed my order with the help of a terrific customer service agent. Scheduling window measurement and installation of my new blinds was very easy (and actually happened more quickly than predicted. How often does that happen?!) All blinds arrived in perfect condition.

Date of experience: August 15, 2024

Website is easy to navigate
July 11, 2024
Previous review

Website is easy to navigate.

Date of experience: July 1, 2024
Hawaii
1 review
0 helpful votes
Follow Theresa X.
Unfollow Theresa X.
Share Review
Report Review

Great Product
August 24, 2024

So far better than good! Better options than you can get at Home Depot or Lowes, and guaranteed.
Try it. You'll Love it!
Thank you!

Date of experience: August 14, 2024
Illinois
1 review
0 helpful votes
Follow Linda V.
Unfollow Linda V.
Share Review
Report Review

The website is easy to understand and navigate. Great selection, and realistic pictures. I've used Blinds.com several times and have never been disappointed in my experience or purchase.

Date of experience: August 14, 2024
Arizona
1 review
0 helpful votes
Follow Heather Z.
Unfollow Heather Z.
Share Review
Report Review

Mostly great!
August 24, 2024

I looked up SelectBlinds.com, Blindster.com, Home Depot and Costco. Blinds.com had the best price, the best options and the best look for what I wanted. I will be coming back.
My only request is that I'd love the option to do inset blinds with an outer valance.

Date of experience: August 13, 2024
New York
1 review
0 helpful votes
Follow Scott A.
Unfollow Scott A.
Share Review
Report Review

Another happy installation
August 23, 2024
Updated review

Repeat buyer. Site easy to use. Quality Blinds. Great fit. Easy to install. Looks great. You can trust this company to get you what you need

Date of experience: August 12, 2024

Quality products at competitive prices
May 12, 2024
Previous review

Was helped by Donovan Brooks to determine the shade style I needed. Very responsive. Shade mounted well and is just what we needed

Date of experience: May 2, 2024
District of Columbia
1 review
0 helpful votes
Follow TIMOTHY O.
Unfollow TIMOTHY O.
Share Review
Report Review

Roller shades
August 23, 2024
Updated review

Directions were generic and difficult to determine the appropriate version. Otherwise ok once I installed first one.

Date of experience: August 12, 2024

EASY SYSTEM
August 4, 2023
Previous review

EASY SYSTEM

Date of experience: August 4, 2023
Illinois
1 review
0 helpful votes
Follow Amy M.
Unfollow Amy M.
Share Review
Report Review

Blinds
August 23, 2024

We have purchased all of our blinds from Blinds.com. Easy to order and fit perfectly! We will order from Blinds in the future. Thank you!

Date of experience: August 12, 2024
California
1 review
0 helpful votes
Follow Kate N.
Unfollow Kate N.
Share Review
Report Review

Great. I loved the guy on the phone
August 22, 2024

Wow. That was so easy and pleasant to do over the phone. THANK YOU! I was dreading it, but that was great. I barely had to think. They just took care of it.

Date of experience: August 12, 2024
Maine
1 review
0 helpful votes
Follow Kristina Z.
Unfollow Kristina Z.
Share Review
Report Review

Another Great Product!
August 22, 2024
Updated review

Each purchase experience has been positive. Very user friendly website and great quality blinds! Love the colors and textures!

Date of experience: August 11, 2024

Site is easy to navigate, and I've been very satisfied...
March 8, 2024
Previous review

Site is easy to navigate, and I've been very satisfied with my orders.

Date of experience: March 8, 2024
California
1 review
0 helpful votes
Follow Laura Y.
Unfollow Laura Y.
Share Review
Report Review

Easy
August 21, 2024

Easy. Very detailed instructions on how to measure and order. I have ordered through Blinds.com and will order again..

Date of experience: August 11, 2024
New Mexico
1 review
0 helpful votes
Follow Gwen A.
Unfollow Gwen A.
Share Review
Report Review

Website and ordering was easy. Product came pretty quickly and communication was good.
Cost was very reasonable and for the price the quality is good.

Date of experience: August 11, 2024
Florida
1 review
0 helpful votes
Follow Andrea W.
Unfollow Andrea W.
Share Review
Report Review

Fantastic product fantastic service
August 21, 2024

So easy to order. Product was super easy to install (with the right tools) and beautiful looking blinds. I was able to install blinds in my whole house in about 4 hours

Date of experience: August 11, 2024
Kentucky
1 review
0 helpful votes
Follow Robert W.
Unfollow Robert W.
Share Review
Report Review

Great customer service especially John Cortez who was very helpful in making my selection. He sent several color samples to help with my decision.

Date of experience: August 11, 2024
Arizona
1 review
0 helpful votes
Follow Joseph X.
Unfollow Joseph X.
Share Review
Report Review

MY 10th order
August 21, 2024
Updated review

Quick easy, 10th time we've ordered. Quality and the followup service is awesome. We also ordered once and they weren't right so they replaced easily. Donated the others to Habitat for Humanity

Date of experience: August 10, 2024

Easy to shop, 5 time return customer
November 5, 2023
Previous review

Easy to shop, 5 time return customer

Date of experience: November 5, 2023
North Carolina
1 review
0 helpful votes
Follow Charles B.
Unfollow Charles B.
Share Review
Report Review

Good quality and fast delivery
August 21, 2024

The only place I have found that I could get a 20x48 pleated replacement blind for my RV. They look great and delivery was quick.

Date of experience: August 10, 2024
Ohio
2 reviews
0 helpful votes
Follow Natasha P.
Unfollow Natasha P.
Share Review
Report Review

Perfect blinds
August 20, 2024

These blinds fit perfectly and work well for my purpose. They were the simple ones for an art studio. They were easy to install.

Date of experience: August 10, 2024
Kansas
1 review
0 helpful votes
Follow Laura X.
Unfollow Laura X.
Share Review
Report Review

Faux wood blinds purchase
August 20, 2024

I appreciate someone being able to anwer questions via chat. I'm glad I can order blinds in the same type & color as when we ordered previously. The sale was a good thing too!

Date of experience: August 10, 2024

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
See all photos