Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The customer service was great and the guide for how to measure and order online is very clear. One of the blinds I received initially had a tear in it, and customer service immediately sent a replacement. I am very happy with the overall quality of the blinds and the service received. The ONLY area of improvement I can think of is to make the paper installation instructions a bit more clear. The ones I received had no words, just pictures for installing them yourself. But after a few trial and errors, I figured it out.
Pretty easy to use website but sometimes slow and kept freezing. How measure guides were easy to use. Products came well packaged. Install was easy.
Everyone I spoke with was very helpful. I didn't feel rushed as I verified measurements. The blinds fit perfectly and look great!
It is a wonderful product! Easy to install! I have waited for over 20 years to get one that actually fit and worked and now I am happy!
Very Smooth transaction. *** Easy to install. *** Great samples choices. ***My order arrived very well packaged. ****
Blind was easy to order and arrived on time. Blind was well built, fitted perfectly and was exactly what we needed. Mounting instructions were well done and the blind was easily installed.
Easy to order. Colors are exactly as they are on the site. Website was was a breeze to use, the options and height and width were simple.
Great quality faux wood blinds. They worked with us to get the right color, and we love the final choice of whitewashed. They also asked us to donate the first order to Habitat for Humanity, which we thought was a really nice idea, and we were happy to do so.
This is my second time ordering blinds. Love the first set and will continue ordering from Blinds.com. The process is easy and the product is top quality.
Very pleasant experience. Very easy to use the website. No problems with ordering, instructions very clear...
Custom made with lots of options. Sale price sold me. Color and texture of blind was as shown and described by company. Great quality and easy to install. Love how it looks and the amount of light it lets through. Everyone who sees it, compliments how great it looks. Very happy with product and service.
Love the product and quality. Not happy that it took almost 2 months to receive them. After 30 days, I'm not getting any updates of it shipping, I had to call customer service. Once I did that, I believe they got the ball rolling and I finally received them 2 1/2 weeks later.
Quick and easy install. Works like charm. Like the fact, there no strings to lift and lower the blinds. Makes it very nice.
I was able to easily find the item I wanted and customize the size to fit my needs. Blinds are great quality and fit perfectly. Delivered sooner than expected.
The ordering process, with its step by step guide, was easy to follow.
Easy as pie. Will continue to do business with you guys! The blinds arrived in good time and were easy to install. No problems to report
It was a good shopping experience. I liked all of the different selections of blinds. I love the push up pull down from the top and bottom ones that I ordered. I have had wonderful compliments on them from family and friends. They are modern for my windows. No more curtains for my homes.
Sterling was very helpful from your design center. When I got my blinds they were what I had hoped for as a match color wise. The mechanisms were somewhat different, but all is good.
Appreciate the explanation on everything
My room darkening blinds has definitely helped both of us to have a better night sleep
Easy to purchase exactly what I wanted. Website describes exactly how to measure so the blinds fit perfect and they were easy to install.
Good price, had all the options I wanted
Answer: They are legit only their service is very poor and be cautious about their satisfaction warranty as it is not what it appears. You will be strung along on all custom orders.
Answer: No, I cannot. 2 months to wait for shipping. Nope, nope, nope!
Answer: I had same question with customer service, they said the labels are created when they go on production lines and can only tracked once they enter USA and was able to track as they said. I also ordered few economy blinds which are made in China for those blinds I was able to track all the way from China from the time they despatched. I reckon FEDEX has some technical limitations in turkey.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account