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Blinds.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
753
quality
2,585
This company does not typically respond to reviews

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155,178 reviews

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Oregon
2 reviews
0 helpful votes
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2" wood look blinds
June 13, 2022

Found what I wanted easily, and price was good. They match what I already have.

Date of experience: May 14, 2022
SocialCare .. — Blinds.com Rep
over a year old

Hi Donna. I am so happy to hear your shopping experience was easy. If there is anything I can do to turn your 1-star experience into a 5-star experience, please reach out to me at [email protected]. I am happy to help! -- Jessica N

Georgia
1 review
0 helpful votes
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Excellent product
May 14, 2022

Love the blinds I have always gotten from your company. Easy to install, fit great, look great. Just an outstanding product.

Date of experience: May 14, 2022
New York
1 review
0 helpful votes
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Updated Review
May 13, 2022
Updated review

Updated. Leaving my original review but updated the rating since Jessica N was so so quick in assisting in correcting the error to my order. WOW! Thank you so much! You turned something frustrating into relief and confidence in Blinds.com.

Original 3 star review - The experience would have been 5 stars but due to my previous order being cancelled which had a better deal at the time (45%) and the team forgetting my refund, I am now paying an extra (15%) more in order to have my windows covered for my move in. The fact that I could not get the other deal honored even though it was not my fault was discouraging.

Date of experience: May 13, 2022

The experience would have been 5 stars but due to my...
June 11, 2022
Previous review

The experience would have been 5 stars but due to my previous order being cancelled which had a better deal at the time (45%) and the team forgetting my refund, I am now paying an extra (15%) more in order to have my windows covered for my move in. The fact that I could not get the other deal honored even though it was not my fault was discouraging.

Date of experience: May 12, 2022
Utah
1 review
0 helpful votes
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Got what I wanted
May 12, 2022

Customer service was very helpful with clarifying colors for me. I love how I can get exactly the combination of features that I want on my blinds.

Date of experience: May 12, 2022
Massachusetts
1 review
0 helpful votes
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Excellent customer service
May 11, 2022
Updated review

Damaged item was fully replaced quickly. Item was damaged on arrival despite expert packing. Customer service was excellent and quickly replaced the item.

Date of experience: May 11, 2022

Ordering problems
April 26, 2022
Previous review

Ordering problems

Date of experience: March 27, 2022
New York
1 review
0 helpful votes
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Replacement order
May 10, 2022

After reversing my order dimensions... it was made right and received quite fast... thanks for taking care of us and making it right...

Date of experience: May 10, 2022
California
1 review
0 helpful votes
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This company is responding to my requests
May 10, 2022

Blinds. Com is coming back to replace the valances. Pinnacle is the company they use and their installers originally were not that good but now a young man name Mauricio is really reinstalling the balances in the proper way.

Date of experience: May 9, 2022
Washington
1 review
0 helpful votes
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Easy process to shop and order online. Repeat shopper and will cont to use blinds.com if i need blinds/drapes in the future.

Date of experience: May 5, 2022
Wisconsin
1 review
0 helpful votes
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Decent blinds for the price
May 4, 2022

We received samples before purchase, so we could pick the correct color. We got them pretty quickly and they were easy to install.

Date of experience: May 4, 2022
Missouri
1 review
0 helpful votes
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Love the Blind
April 30, 2022

I liked all the information that was given for measurement and the picture of shade was what I ordered

Date of experience: April 30, 2022
Michigan
1 review
0 helpful votes
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Good
May 30, 2022

Difficult to understand how cordless blinds go up or down. Could use a better description on the page so do not have to search. For it.

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 30, 2022
SocialCare .. — Blinds.com Rep
over a year old

Hi William. I am so sorry for the confusion regarding the cordless lift system. To operate the cordless lift, you grab the bottom rail and push the blinds up to open or pull them down to close. Here is a video from our YouTube Channel, linked at the bottom of the page, https://www.youtube.com/watch?v=dbjiLotUPA4. If you have any additional questions, please reach out to me at [email protected]. I am happy to help. -- Jessica N

Michigan
1 review
0 helpful votes
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Quick and easy
April 30, 2022

Website is easy to use. Install was easy. Hopefully they are durable and last a long time. Nice color as well

Date of experience: April 29, 2022
Arkansas
2 reviews
0 helpful votes
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Fast, on-the-spot service
April 29, 2022
Updated review

The color option is MORE than just the color. The color number ALSO includes the shade style!
Found a better price at a big box store and didn't order more!

Date of experience: April 29, 2022

The color option is MORE than just the color
March 12, 2022
Previous review

The color option is MORE than just the color. The color number ALSO includes the shade style!

Date of experience: March 12, 2022
New York
1 review
0 helpful votes
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Overall experience - good but Technical problems with your website made it impossible to check out. Was able to check out eventually.

Date of experience: April 29, 2022

Technical problems with your website may it impossible...
May 29, 2022
Previous review

Technical problems with your website may it impossible to check out.

Date of experience: April 29, 2022
New York
1 review
0 helpful votes
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Good. Not as good a quality as before. The material in the blind is different. Color is nice...

Date of experience: April 27, 2022

Good website
March 10, 2022
Previous review

Good website

Date of experience: March 10, 2022
Michigan
1 review
0 helpful votes
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So so
May 27, 2022
Updated review

All the blinds were good except the long one. It was cracked in two places on the top. I tried calling and you were closed so i had my husband help me to secure it so it wouldnt break more. I had waited long enough for delivery and needed them a stronger box with more support would probably be a good idea as ups isnt very careful with their packages

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 27, 2022
SocialCare .. — Blinds.com Rep
over a year old

Hi Karen, I am so sorry to hear one of your blinds arrived damaged! This is certainly not what we want for our customers. We can absolutely look into this further and get you taken care of!

Customer Service is available 7am-10pm CT weekdays, and 9am-6pm CT weekends, at 800-505-1905 option 3. If those times are not convenient for you, we can be reached by email at [email protected] - Austin L


Easy no problems
March 9, 2022
Previous review

Easy no problems

Date of experience: March 9, 2022
Florida
1 review
0 helpful votes
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Hard to assess color via the website. Would be good to have simulated rooms with the blinds in place to see how the color of the blinds is relative to other colors in the room.

Additionally, shipping was longer than advertised at the time the order was made.

Overall the blinds are nice, work well so far and I am considering getting additional blinds, but trying to figure out the colors I see vs what the colors really are, as there is no going back once you submit and make payment, and of course no returns since they are custom made.

Date of experience: April 25, 2022
Ohio
2 reviews
0 helpful votes
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Great blinds
April 24, 2022

I am a return buyer because I got a good deal in the past. The website is easy to use.- my only issue is that I thought I was buying vinyl mini blind but they are metal. They look great and I am getting used to them.

Date of experience: April 24, 2022
North Dakota
2 reviews
0 helpful votes
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Glad to find a sale! We will order from this site again in the future. Good quality, easy ordering and they look fantastic in our home. Thank you blinds.com

Date of experience: April 21, 2022
New Jersey
1 review
0 helpful votes
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RJF NJ
April 20, 2022

Site was easy to use. Wide selection of styles to fit any room in the house. Would definitely use again as we are updating our residence.

Date of experience: April 20, 2022