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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
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Blade HQ has always been a reputable business. I have sent knives back that arrived unsatisfactory and they have always done me right.
I made a mistake in my order, (my fault).
The Customer Service toll the time and went the extra mile to correct my mistake. I received the knife I intended because of their intervention.
Thank you, Robert for leaving us a review. We appreciate it. ~Tiffany
Hi Larry, thank you for the review! We appreciate it. ~Tiffany
Great, fast response from Blade HQ support! Thanks! Will definitely do business with BladeHQ again in the future.
Thank you for taking the time to leave us a great review, Bruce! ~Tiffany
Super disappointed on the delivery service at Blade HQ. I made an order well in advance for gifts to give at a wedding. The weeks ticked by, my delivery status was upgraded to 2 day and still the items never arrived. Fortunately, I went ahead and ordered back ups direct from the company in China. Yes, they've already arrived and my order from two states away...? No. Having difficulties now even cancelling the order because the website is acting up. Was excited about the expansive inventory but I guess that makes no difference if the items never arrive.
Hi Odili, thank you for your honest review. I am so sorry for the shipping delay you experience. ~Tiffany
They upgraded my shipping to 2-day shipping for free because they were having delays due to a software update.
Hello Craig, Thank you for taking the time to leave us a review. I am so sorry for the shipping delay. ~Tiffany
Hi John, Thanks so much for the review, we appreciate it. ~Tiffany
I ordered an ATC Smarty color red while on sale with free shipping. Over ten days pass without any updates. I call customer service and they say it's out of stock and must offer me a refund and ten dollars gift card... The sale savings was approx 25 dollars. However, they fail to mention that inventory showed other colors of the ATC Smarty in stock and still do now. But if I want another color now, I must pay the full price plus shipping.
Hi Steven, Thanks for your honest review. If you would like to call in and replace that order, we will honor the sale price for sure. Just mention that Tiffany offered to honor it.~Tiffany
Ive had many, many sales with bhq. Almost always a good experience. Usually get my pkg witin a few days... this one still not here after about 12 days, nobody answers phones at bhq then i get email today w wrong address... long story short knife got here, badly damaged no help from tracking. Am missing 400 points nobody knows where they went
Thank you for your honest review, Martin. I am sorry you had issues with your last order. ~Tiffany
I purchased a couple of knives from Blade HQ and the buying experience was so simple. Everything came as it should have, but something was messed up with my points on my account. I messaged them and it was fixed quickly and painlessly. They are a complete package.
Thank you for taking the time to leave us a review. ~Tiffany
Everything was wonderful, except that I did not receive an email notifying me that my order had shipped (along with a tracking number). When I called, the lady who answered was extremely fast and helpful.
Hi David. I am sorry you didn't the shipping email. Thanks for leaving us a review. ~Tiffany
I just had a question I sent very early in the morning to customer service. The answer was there waiting for me when I got up. Thank you!
Hi Greg, Thank you so much for the review! We appreacate it. ~Tiffany
The shipping confirmation and total lack of communication/tracking is disappointing, but, whatever, the product arrived.
Thanks for your honest review, Nate. ~Tiffany
Iam now a permanent customer, customer service was great took the time to answer all my questions, give a full update on my order. Keep up the good work. Even though your shipping was having a hard time,l have no complaints l was still treated very good!
Regards Doug Dollar
Douglas, Thank you so much for taking the time to leave a review~~Tiffany
I had a question regarding price matching of an item vs Amazon. Lisa was friendly and very informative on what was needed. Sent the info, placed the order, and received the discount.
Hi Steve, Thank you for the review. ~Tiffany
I put in my order on September 3rd, which thereafter I received an order number. After about a week and a half and after emails and a phone call my knife was shipped. I was a little unhappy with the whole process.
Thank you for giving us an honest review, Sona. ~Tiffany
There is knife I was interested in, but am unsure if it would legally be permitted where I live. The Benchmade Mediator 1551bk auto, if it is legal to carry in Raleigh, North Carolina. I still have not received an answer.
Hi Brian, State shipping laws are a little tricky. I recommend reaching out to your local law enforcement for info on that. ~Tiffany
There seemed to be a delay in shipping, but tracking number was sent soon enough. Received my order, with no issues.
Hi Jeffery, Thank you for leaving us a review. ~Tiffany
Hi Chris, thank you for taking the time to leave us a review. We appreciate it. ~Tiffany
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eric, Thank you so much for taking the time to leave us a great review. ~Tiffany