BladeHQReviews 2,722

I placed an order and realized a few minutes later I had forgot to put the unit number for my apartment. So I went back trying to correct this it was past the customer service hours of operation. So I sent an email hoping it would be looked at before they shipped it. Unfortunately they shipped it and didn't review the email about adding the unit number. I was informed if it gets sent back they'll send it again make sure it gets to the right place. They couldn't change the address or tracking

Ordered many times without issue, often I would be at my relatives so I would use my billing address and ship to a different address (my relatives) the one I was currently at.

However recently I Go to login and place an order like I have before, find out the following day that my account is suspended. Call, explain that my account is suspended thinking it's some kind of spam or something and they confirm my account was suspended because of the address details. They unblock my account so I go to try placing the order again, same thing happens again. Account suspension. Call to cancel order and take my business elsewhere.

1- I can ship to any US based address or P.O. Box I want, as long as my billing information is accurate it shouldn't matter who or where I send my order to, unacceptable.
2- I have never had an issue let alone An account suspension for simply placing an order, this is bonkers and entirely unacceptable.
3- All the above. If my account gets suspended for placing an orde from my own account that I had to login to, that's bad. If I can't ship where I want, that's really bad. If I have to repeatedly call to get my account un-suspended for doing something like placing an order, then you lose my business.

I'm not sure whose bright idea it was for the recent "security" updates, but it is literally killing your business. I was going to place a few orders but the insanity of having my account suspended for (placing an order) forced me to take my business elsewhere.

The representative at HQ Blade answered all of my questions regarding a return as well as providing me with a prepaid label. I orderd 8 knives from them, all of excellent quality. There a few I preferred to return and replace with even better knives. And they did not hesitate to assist me. So glad I found this knife company!

Knife Kits Review:
You guys put me in touch with the manufacturer of the sheath for my knife. Here's what they said:

Reply by
Robert Feltman
»
About 21 hours ago

Hi david,

Thank you for your business!

I do apologize. Unfortunately, I am not familiar with that knife. I would need measurements on the parts to try and match ours.

Please let me know if I can be of further assistance.

Best Regards,

Robert Feltman
https://www.KnifeKits.com
https://www.HolsterSmith.com

I put in a several-hundred dollar groomsmen knife order on Blade HQ after speaking with a couple members of their customer service team. The staff seemed very knowledgeable on the phone/over email which is why I gave two stars instead of one. However, they were not particularly helpful with any of my requests. They did say, though, that they could overnight the order, which I was thankful for. I placed the order and waiting for the shipping notification. The order shipped in time, as was promised, but it shipped with standard shipping! It seems as if my order was handled by the two or three members of the team that I spoke with, instead of just one, and they just didn't communicate with each other! The knives are now showing up two days after my wedding when they could've been here on time. I called about it and the guy was cordial, but unhelpful. He didn't offer anything to try to help make it right. Overall, I'm bummed and disappointed.