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BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
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I asked a question about shipping and received a prompt and timely response, and a clear answer to my question. Thanks!
Great selection on Blade HQ as well as exclusives I didn't even know existed. Recently made my first couple purchases, and I'll certainly be returning for more. Surely to the detriment of my marriage.
My new favorite site and go to retailer for knives.
Hello Levi! Thank you for the great review and thanks for choosing Blade HQ!
~Lisa
Hello Alex! Thank you for taking time out to leave us a review!
~Lisa
Hello Roger! Thanks for leaving a great review of your service!
~Lisa
Hello Paul! Thanks for the review on your experience with Brooke! I will share this with her!
~Lisa
You were wonderful and totally got my order. Nothing short of fantastic. I'll be buying many more blades from you. Thanks again
Hello Keith! Thanks for the review, and thanks for choosing Blade HQ!
~Lisa
Very quick and helpful attitude from your company.
I spoke with Hailey and was very pleased with support.
Thanks.
Hello Daniel! Thank you for sharing your customer service experience with Hailey! I will share this with her!
~Lisa
I recently had a question about a topic on BladeHQ's website and I was very impressed with the customer service I received. Cloey E. Answered my question(s) with speed and professionalism. She was very knowledgeable about the topic, and she was able to answer all of my questions clearly and concisely. I would definitely recommend BladeHQ to anyone looking for a great selection of knives and other outdoor gear."
Hello Mike! Thanks for taking time to leave a review on your experience with Cloey! She is a great asset to our team! I will share this with her.
~Lisa
I ended up purchasing an intense that I thought was something else, I emailed customer service and they were able to cancel the order the next morning and issue me a refund that will process in a few days, thanks for the help!
Hello Geo! Thanks for taking time to leave us a review! Glad you received prompt assistance with your order issue!
~Lisa
Hannah was very helpful in making changes to an order outside of business hours!
Hello Max! Thanks for the review! Happy to hear Hannah took care of you this weekend!
~Lisa
I had a great experience today, talking with Hannah from Blade HQ we talked about a knife that I tried to order, but it didn't go through because they have a third-party that overlooks all orders and it didn't qualify for that purchase. It doesn't matter to me because I've purchased almost 47 Knives in the past few years from Blade HQ Utah, I will continue to purchase knives from them in the future Hannah made it a great experience. I appreciate her time. Thank you very much. Respectfully, Dean.
Hello Dean! Thank you for the review! Glad that you had a great experience with Hannah! She is amazing! I will share this with her!
~Lisa
Superb, great service, great knife. I very much appriciate how do you sell tanto. Not at once, but many times small restock. That way we have chance to buy.
Hello Tatiana! Thanks for taking the time to leave a review! Happy to hear that you are pleased with the service and products!
~Lisa
Thank you Dallas M. For the OUTSTANDING customer service you provided. Dallas answered all of my questions I had about USPS tracking. My Protech Mordax was delivered today and I am extremely pleased with my purchase. Never bought a Protech that I didn't like. Thanks BLADEHQ and give Dallas a promotion. Absolutely THE BEST!
Hello James! We appreciate the great review! Dallas is surely an asset to our team! I will share your kind words with Dallas!
~Lisa
Terribleā¦placed order, paid for overnight shipping, hitting a week and still no order.
Hello! Thank you for your feedback! I am sorry that you are experiencing issues with your order. If you will send an email with ATTN: LISA in the subject line, I will look into this for you.
~Lisa
Had to return a faulty OTF automatic knife. Extremly helpful Customer Service staff; true pleasure to speak with. Looking for a new OTF now with a complete peace of mind. Thank you for all your help and for having my back (the original knife was not inexpensive).
Hello Darius! Thanks for the great review! Glad to hear that you are pleased with our customer service!
~Lisa
Put an item on a payment plan. Received email that my payment could not be processed. Check my information it was correct. A second attempt was made again informed an issue with my payment. Called customer service was informed the problem was on their end. Cancel the order ask for a refund. Was not given full refund even though the problem was on their end.
Hello Bruce! Thank you for leaving a review. If you will send an email with your order information and put ATTN: LISA, I will be happy to look into this issue for you.
~Lisa
Brooke H. Is the best. A pre-order item I placed in July is now ready to ship, the card payment process needed correcting and she took care of it. Next, I told her I needed the item before I was about to go away for 3 weeks, without asking she upgraded my shipment to make sure I have it before I leave. Service above the sale is why I continue to shop BladeHQ. Thank you.
Hi Mark! Thank you so much for taking the time to leave a review. We appreciate that and we're happy that Brooke was able to assist you. ~Tiffany
I had paid for an order and it had been a week since I ordered. I asked Blade HQ where it was. Lo and behold it was waiting for me when I got home. And, Blade HQ had told me I would get it that day.
Hello Eric! Thanks for the review! Glad to hear you received your order!
~Lisa
Love the selection of knives from different makers and price points. I do wish they'd check the knives when I request it. I've gotten some knives with obvious QC issues that could've been spotted with a quick glance. I definitely don't mind a slower shipping time if I know the knife will be good.
Hello Julian! Thanks for the review! Be sure to continue to note your orders with a request for a quality check. We have resolved the issue and should see your requests going forward.
~Lisa
Bladehq website says you dont ship to australia.
I contacted lisa and sent her a copy of our import laws stating gravity knives are allowed to be imported
To australia.i have bought numerous from lamnia before with no problems.https :// www.truetalon.com/
Sell them locally.i would like the model above which it seems you only have.lisa says she cant help me.can a senior manager help me before they are sold out please
Hello Nadi! Thanks for leaving a review. Unfortunately, if there is a restricted error message at checkout, the item and/or area is restricted and we cannot ship the item to you. I apologize in the inconvenience.
~Lisa
Answer: Hi. All restrictions are built into our checkout process. If you are able to successfully check out, we will ship it. :) Unfortunately, if you can't checkout, then that means that we will not be able to ship it :(
Answer: Not easy, contacted customer service had no response in 2 business days.
Answer: Hello! Give us a call or an email with your order number and we can check on getting a return initiated for you! Let me know if you have any other questions! :)
Answer: I wouldn't order from them at all. They lied to me about fulfilling an order.


Hello Jer! Thanks for the review! Glad to hear you received a clear answer in a timely manner!
~Lisa