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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Jen was excellent, efficient, and quickly took care of my needs.
Hello Trey, we appreciate you leaving us a review. Happy to hear the return process was painless for you! ~Tiffany
I had put in an order for a single knife which totaled less than $100. As is the case, shipping is not free.
2 hours later I received their noontime E Mail stating that all shipping was free, regardless of order total.
I sent a message asking them to forgo the shipping, and Brooke got back to me promptly and refunded the $5 shipping.
Blade Hq has always been very fair and square to deal with, and I've bought a fair amount of knives from them.
Hi Michael! Thanks for the review! Brooke is a great agent! I will share your kind words with her!
~Lisa
I placed an order and never received a confirmation email. I called Tuesday, Thursday, and Friday. I was met with the same message saying my call couldn't be answered because they were in a team meeting. I paid the extra money for shipping for it to arrive in 2- 5 business days because it was supposedto be a gift. I emailed twice letting Blade HQ know I haven't received a confirmation of order or shipping confirmation and I couldn't get ahold of anyone. 5 days later, a blank email in response to my concern, with an automated response to rate my experience. Monday I finally got through and spoke with a live person on the phone. I was told my card was declined due to fraudulent activity, but my bank didn't contact me as they have in the past asking if I placed the order.
It's frustrating when you can't reach anyone by email or phone especially when you are trying to get info on an order you placed.
Hello Katie. I am sorry your payment issue did not get resolved promptly. Our agents are here M-F 9am EST until 7pm EST ~Tiffany
The CS Rep was very pleasant and helpful. It seems the back-end operations of BladeHQ are a bit stressed or not functioning with optimal efficiency for the order load. This CS rep made up for that.
Hi Chris! Thanks for the review! Happy to hear the customer service was helpful!
~Lisa
Very good, Hanna was very helpful and considerate. My issue was handled very professionally
Hello Roger! Thank you for leaving a review of your experience with Hannah! She is a wonderful agent and I will share this with her!
~Lisa
Thank you for taking care of the shipping on my last purchase, good CS pays off as I have ordered another 2 knives since!
Hi Dean! Thank you for taking time to leave a review! Glad to hear you received good customer service!
~Lisa
Needed to make a change to my recent order and was greatly surprised how fast my concern was addressed! Thank you!
Hi Alan! Thank you for the review! Happy to hear you received prompt service!
~Lisa
Hi Danny! Thanks for the review! We appreciate that!
~Lisa
I bought a knife I didn't really like. They took it back, no questions asked. Very easy and professional.
Bought a Benchmade 940 M4 a week and a half ago and had to reach out because the tracking number showed that it was never shipped. I sent an email to ask where it was and received a reply a couple of days later telling me that it was out of stock and they were refunding my money. The knife still shows available online although out of stock and at a higher price.This was to be a gift for my son, he picked it out. Now I have to tell him that he is not getting it for Christmas.
I emailed a question and no one answered - customer service doesn't get any worse then no answer
Hi Jay! Thanks for your feedback. We are in the peak of the holiday season, and we are working on the large volume of emails. You may give us a call at your convenience for a faster response.
~Lisa
I have been a long time customer of Blade, HQ and use them l exclusively for all my automatic knife purchase. This is due primarily to their wide variety of knives in stock, but no less because of their excellent customer service. First, as a small business owner myself, I realize the importance of keeping the customer happy report, which sadly is not found in all faculties. So suffice it to say, I will continue using blade HQ p as my exclusive purchaser of automatic knives now and in the future. Thanks so much for all your help so
Hello James! Thanks for taking the time to leave us a review! Thank you for your loyalty to Blade HQ!
~Lisa
I was very politely told to go pound sand...They messed up and canceled my orders, They never contacted me about the issue so I could fix it and get my order, when I complained I got nothing zero zip nada in the way of anything useful. Shopper beware and pray they have your item in stock and that they don't mess up your credit card...
Hi William! Thank you for the feedback. I am sorry that you did not have the best experience and that we may have had a stock error. Refunds can take 4-8 business days to fully process once issued.
~Lisa
I just had a brief interaction with BladeHQ customer service, but they responded quickly and were very helpful.
Hello Nathan! Thanks for the review! Happy to hear you had a prompt, positive experience with our customer service!
~Lisa
Got replacement info
Very helpful……………50?!?
Hannah y was very helpful
Thanks
Hello Will, Thank you for leaving a review! Hannah is a wonderful agent, we will share this with her. ~Tiffany
The problem was solved with a gift card. Thank you. I am shopping a little bit more now in your web store.
Hello Hector! Thank you for the review! Glad to hear your issue was resolved!
~Lisa
Got my order and was able to send it no problem was very knowledgeable about the product. Also informed me of the blade point program
Hi Edward! Thanks for taking time to review us! We appreciate that!
~Lisa
Left an email over the weekend and received a prompt reply on the next business day. Very professional and helpful. Thank you.
Hi Daniel! Thank you for leaving a review and sharing your prompt, professional experience!
~Lisa
I requested a return due to receiving a bad ultratech and cloey was helpful in the return process and hopefully I'm credited another ultratech and its better than the first one i received.
Hello Sergio! Thanks for taking time to leave us a review! Happy that Cloey was helpful in getting your return processed. I will share this with her.
~Lisa
Very friendly and easy help from Hannah Y. Did not have any issues and she resolved the problem/question I had without a second question. Thank you!
Hi Koa, Hannah is amazing at what she does, happy she took care of your issue. Thanks so much for leaving a review! ~Tiffany
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Richard, I agree! Jen is a wonderful agent! Thank you for taking the time to leave a review.