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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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My review is based on a question I sent them if they were getting in a specific knife that is impossible to find because they sell out in minutes. They did respond two days later and ironically right after the knife I was asking about came in and sold out. I have purchased here before never an issue with anything I purchased. Honestly at the point I got a response I would have preferred not to get a response at all.
Never called your business before, on hold a little longer than I wanted but I was patient. Then I got this lady "Jen" who was the nicest person I think I've ever talked too. Very helpful, your business needs many more like her. I hung up phone with a smike on my face thanks to her. Great job.
Hi Wayne, Jen is very kind and treats all customers kindly, she is great! Thank you for the review! ~Tiffany
I attempted to buy some knives from BladeHQ, and during the checkout process was informed that one particular knife could not be shipped to my country. There seemed to be no apparent reason for this, as the knife is perfectly legal in my country, and there do not seem to be any trade restrictions or other reasons, according to my research.
I put the question to BladeHQ customer service, and a day or two later received a response that was either copied straight from a script, or was entirely handled by a Bot. It essentially explained back to me what I had already stated in my email, giving no further explanation or opportunity for interaction. My case was enclosed, and I was asked to provide feedback - so here I am.
I consider all this quite poor customer service. I have given a two star rating; one in respect of my previous good experiences with BladeHQ, and one for actually answering the email in a timely manner.
I hope this helps you to improve.
Hi Steven! Thank you for providing honest feedback. I will be happy to look further into your issue if you will send an email with ATTN LISA in the subject line.
~Lisa
Question on an order was answered and shipped. It's not my first order and certainly not my last. Thank You Blade HQ Team!
Ordered a knife for my Husband for Christmas on Monday & it delivered on Wednesday. Could not be happier. Thanks, Blade HQ
Hi DM! Thanks for taking time to leave a review! Glad to hear that you are happy with your service!
~Lisa
I had an order that was lost by USPS. The rep verified the USPS tracking information, inventory, and reprocessed the order while I was on the phone. No hassles at all.
Hello David! Thank you for leaving a review! Glad to hear our agent resolved your issue promptly!
~Lisa
I made an order on a knife and was getting concerned when I didn't receive any emails about the item being shipped out. Little did I know that the item was a brand new product that didn't drop yet. This was all explained in a email from Customer Service Tech Mr. Dallas M. This man explained it all in detail and was prompt to answer my email. Very helpful and thank you Mr. Dallas
Hello Jack! Happy that Dallas explained it to you. Thank you for the review, we appreciate it! ~Tiffany
Messed up when ordering and wasn't logged into my account and Hannah helped me out immensely!
Hello David. Happy to hear Hannah helped you out with this. Thank you for taking the time to leave a review. ~Tiffany
Called to get the delivery date of my order and the agent I spoke to was very nice and helpful.
I got a bit antsy after my knife didn't arrive in a week, wrote to customer service, they got on it and found out it was in my po box that day. I jumped the gun, busy Christmas at the post office I reckon, thank you for your kind response!
Hi Brandon! Thanks for leaving us a review! Glad to hear our customer service was prompt and that your package was waiting!
~Lisa
Hi Mitch! Thank you for the great review! We sure do appreciate that!
~Lisa
I called to get the expected delivery date. I used the order confirm number. The attendant promptly looked it up and gave me the date. She was very helping, polite and courteous.
Hello Renee! Thank you for leaving a review! Happy to hear you received prompt, courteous service!
~Lisa
Answered all my questions thoroughly. Explained what I was confused about.
Very disappointing, actually worse than that. I tried 4 times to change my credit card while making an order, because the previous one on file was either closed by me (consolidating cards) or it had expired. Regardless, my Blade account was suspended. I am sending my Military ID as requested in this email string. I have purchased many knives from you over the years, BTW I have an 800 + credit score and I am a 30 year army veteran. I serve and pay my bills. It would seem I am an ideal customer, apparently not. Your lack of customer service is quite telling especially with regards to how you respond to suspend accounts. I spent hours try to order several knives to no avail.
COL (Ret) Paul Hastings
Hello, I am sorry your account was suspended. We have implemented tighter measures to secure our customer's accounts. I do understand the verifying can be an inconvenience but it is for the protection of accounts. Thanks for your honest review. ~Tiffany
I emailed about a problem with the checkout, but it turned out to be correct. As Brooke H. Explained it well and helped me understand what happened way better than what was shown.
Hi Jorden, Thank you so much for leaving a review and giving Brooke a shout-out. She truly is great at her job. ~Tiffany
I have purchased knives before from Blade HQ but this time I made a large purchase and Mellisa was a huge help and she continued to follow up until my ordered arrived in perfect condition. Thanks for everything and you guys are awesome.
Hi David. Happy to hear Melissa assisted you, she is a great asset to the team for sure! ~Tiffany
Jen was excellent, efficient, and quickly took care of my needs.
Hi Richard, I agree! Jen is a wonderful agent! Thank you for taking the time to leave a review.
Hello Trey, we appreciate you leaving us a review. Happy to hear the return process was painless for you! ~Tiffany
I had put in an order for a single knife which totaled less than $100. As is the case, shipping is not free.
2 hours later I received their noontime E Mail stating that all shipping was free, regardless of order total.
I sent a message asking them to forgo the shipping, and Brooke got back to me promptly and refunded the $5 shipping.
Blade Hq has always been very fair and square to deal with, and I've bought a fair amount of knives from them.
Hi Michael! Thanks for the review! Brooke is a great agent! I will share your kind words with her!
~Lisa
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Hi Greg, I am so sorry to hear your response was delayed. It is a busy time and our agents are busy with calls and cannot get to the emails promptly. Thanks for your honest review! ~Tiffany