BladeHQReviews 2,734

I placed an order for my son's Christmas gift on 12/17. My order status remains unchanged. I have ordered before & you shipped within 24 hours. Despite the rep saying she would expedite the shipping today, it remains unshipped. Your company has serious fulfillment issues and I will never order from you again.This is unacceptable. You have ruined my son's surprised gift.

Turns out the PO Box I included in my address was an issue resulting in a message that you were unable to ship. I spoke with o e of you phone support staff Malissa and she was awesome. You email response was also very helpful and allowed me to place my order and I look forward to receiving the two blades soon. Cheers

I called to place an order, and the person that I talked with was amazing. She was very kind, helpful, and patient. Thank you!

I had many questions but the kind operator take my every answer in 2

The person I spoke to went above and beyond to help me with my selection today. I would recommend and gladly come back you buy from BHQ

This is the second knife/order place in last year that had an issue with long shipping times. Times much longer than other competitive dealers. However, customer support was good and got back with me in timely manner and offered a fair solution which I appreciate. The help with Alyssa was good and Happy Holidays.

Responded in a timely manner regarding delayed shipment

I've always received high quality products at reasonable prices from Blade HQ.
After a few days without any shipping info I emailed. I was given a tracking number and received my knife a couple days later.

I emailed Customer Service about a knife that was not up to the manufacturer's promised spec. Received a response within 2 days and a return label was provided to return it at no expense to me, with a very polite note. It gives me confidence that Blade HQ is responsive to me as a customer and I anticipate more business in the future.

Everything that I have asked for has been delivered on time, I have never had an issue, I send an email and they respond quickly. If I want to make a change, I will be purchasing more.!

I was unable to locate my order but I had been charged on my credit card. Brooke was very nice while helping me through the whole process. Great customer service!

I emailed for a price on a knife and received a response soon after. Excellent customer service as always!

Blade HQ has always a great selection and service and delivery are excellent as well as pricing. I've been a customer for years

Blade HQ is a great blade merchant, and are highly recommended.

I called about an order, to check on shipping and see if I could add a few items. Hannah was very helpful, also very friendly. She gave me information about the products I added and info on another knife I've been interested in. She's awesome! I've just recently become a Blade HQ customer and I'm very happy with the service I've received.

Order arrived very quickly. High quality knives at very low prices. Had a small problem with one of the knives, but customer service is sending a new one with no questions asked. Will definitely order from this company again.

I had a small issue with an order I received and it was resolved beyond my expectation and I ended up buying another knife. Thank you Dallas

I had an issue with an old CC still trying to charge things and i got on with help and we worked it out!