On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop hundreds of quality knives from top brands that include Spyderco and Benchmade. Free shipping on orders over $99!
BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have dealt with Kimberly several times and she has always quickly responded and been polite with any question I have had.
Asking about an out of stock item, a Spyderco Native 5 Black and black fully serrated. Will accept the new steels available. Thank you very much guys!
We appreciate you. *******@suddenlink.net
Hi William!
Thank you for reaching out to us! We're glad to hear you're interested in the Spyderco Native 5 Black with a fully serrated blade. We appreciate your support!
~Lisa
I know my answers will happen with every question, thanks Jen!
Hello Shawn!
Thank you for your kind words! We're glad to hear that Jen was able to assist you promptly and effectively. If you have any more questions or need further assistance in the future, don't hesitate to reach out. We're here to help!
~Lisa
I had emailed a question to customer support regarding a specific knife that I was looking at. I happened to talk to a friend of mine who had actually saw the same knife on another competitor's website that was advertised for a lower price. I sent my concern and within a couple of days I had a response from Hannah. I explained the situation and the link to what I was referring to and within a day, I had a reply and what she could do to help in this case. I was really appreciative of not only the speed to my question, but also what she could do to help me in this matter. So overall, like in my response to Bladehq's customer service review, hands down, I am pleased, I have been a customer off and on for quite some time purchasing my cutlery from Blade hq and will continue unless given a reason not to. Keep up the good work everyone, I am sure you are all aware of what keeps customers content.
Hi Ben!
Thank you so much for your feedback and for taking the time to share your experience with us. We're thrilled to hear that Hannah was able to promptly address your concern and offer a solution that met your expectations. Providing excellent customer service is a top priority for us, and we're glad that we could assist you with your inquiry efficiently.
We truly appreciate your loyalty as a customer, and we look forward to continuing to serve you for all your cutlery needs. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Thank you once again for choosing Blade HQ!
~Lisa
I recently ordered from blade HQ. Before my order shipped I had to cancel a portion of it. I emailed customer service and within a very short amount of time they canceled that portion of my order and refunded my payment for the item that was canceled. No hassles whatsoever. Very polite. I have always had good experiences ordering from blade HQ
Hey Jeffrey!
That's great to hear! We're thrilled that our customer service team could assist you promptly and efficiently. At Blade HQ, we strive to ensure a hassle-free shopping experience for all our customers. If you have any more questions or need further assistance in the future, feel free to reach out to us again. Thank you for your continued support!
~Lisa
I ordered a knife from this store for $746.99.
They sent an invoice without their company details with a legal address. When I asked them to provide a full invoice, they wrote to me that they suspected me of fraud and asked for additional information about me, and then canceled the order, although I provided all the details.
This is an unfounded accusation of fraud and denial of consumer service. I will file a complaint against them with a consumer protection organization
Hello Maksim,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused you.
We are deeply sorry to hear about your experience with your recent order. It is never our intention to cause any discomfort or suspicion towards our valued customers.
Regarding the cancellation of your order and the accusation of fraud, we take such allegations very seriously. Our internal processes are designed to protect both our customers and our business from potential risks, and your order was not approved by our third-party fraud team and could not be processed. Your refund was issued immediately once the order was canceled, and I have sent your invoice and refund information by email.
~Lisa
As a customer living in Norway -jupp on the other side of the planet, and for the second time willing to spend more than USD 200 to get an item shipped (last time the Houge Deka Magnacut and this time the Kershaw Bel Air Magnacut) this answer to my my question as to WHY it is not possible to ship the Kershaw is not very satisying:
"Hello,
Unfortunately, if the system does not allow you to place the order, then we are unable to ship that item to your location. I apologize."
This (above) I already knew from trying to place the order... I hoped for some explanation to this problem since that short answer rules out all my potentiel future orders from Blade HQ.
Christian/ Norway
Hi Christian,
We appreciate your feedback and understand your frustration. We apologize for the inconvenience and the lack of a detailed explanation regarding the shipping issue. Unfortunately, certain items have shipping restrictions that are beyond our control. We are constantly working to improve our customer service and your input is invaluable. We have a list of some restricted items that may be helpful here: https://www.bladehq.com/cat--Shipping-Information--146. Unfortunately, Kershaw is a restricted brand.
Thank you for your understanding.
~Lisa
Hey Scott!
Thank you for your feedback! We're thrilled to hear that Brooke provided excellent service and addressed your questions with genuine concern. If you need any further assistance, don't hesitate to reach out.
~Lisa
Very disappointed! Orders on the 16th and I received an email that label was created and that's it, never received follow up. It is now the 21st and still no updates. I called bladehq and I'll I got was wait seven days until we can do anything about it. Very poor follow up.
Hi Edgar!
Your package is scheduled for delivery by the end of today. However, please note that there can sometimes be delays with the courier. We allow a seven-day wait period for such cases.
Please let us know if you do not receive your package.
~Lisa
I inquired I they were interested in some old knives I had. They quickly responded and gave me another place to try that might.
Hi Valerie!
Thank you for reaching out to us! We're glad we could assist you with finding a place for your old knives. If you have any more questions or need further assistance in the future, please don't hesitate to contact us again. We're always here to help!
~Lisa
I've emailed or contacted bladehq for numerous reasons. They're always answered quickly, very helpful. Theres a reason I buy from this site. Thank you
Hello Andrew!
Thank you so much for your kind words and continued support! We're thrilled to hear that you've had such positive experiences with our customer service team. Your satisfaction is our top priority, and we're always here to help with any questions or concerns you may have. We look forward to serving you again in the future!
~Lisa
Poor experience. Waiting over a week for order than expected. Still no movement on order.
Hi Paul!
We apologize for the delay and any inconvenience caused. Please accept our sincere apologies for the extended wait and lack of movement on your order. We understand how frustrating this situation must be. Rest assured, we are actively looking into this issue and will do our best to resolve it promptly.
If you have any questions or concerns regarding your order status, please feel free to reach out to our customer service team directly at 888.252.3347. We appreciate your patience and understanding.
~Lisa
Excellent customer service on two occasions. Once for a return and the other to help with a purchase. Reps were very patient and helpful with both their explanations and actions.
Hello Douglas!
Thank you so much for your kind words! We're delighted to hear that our team provided excellent service during your return and purchase processes. Your feedback about our reps' patience and helpfulness means a lot to us. If there's anything else we can assist you with in the future, please don't hesitate to let us know. We're here for you!
~Lisa
I think her name was Britney but she was quick to respond and helpful in her response.
Hey Joel!
Thank you for your review! We're glad to hear that our response was prompt and helpful for you. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!
~Lisa
Hi Ross!
Thank you for your feedback! We're glad to hear that you found our website easy to use and were able to find some items you liked. If you have any questions or need assistance, feel free to reach out. Enjoy your new purchase!
~Lisa
Not allowed to make purchase, was NOT told why. Like its some sort of secret.
I carry NO DEBT, pay off credits monthly, 813 credit rating.
You folks would not sell to me.
I promise to tell as many people as I can about my experience with your company.
Is this company in California?
Hello Randy,
We're sorry to hear about your experience. Our third-party fraud protection team placed a hold on your recent order, and unfortunately, we do not have access to the specific reason for this action. We understand how frustrating this can be, especially given your excellent credit rating.
Please know that this decision is not a reflection of your creditworthiness but rather a precautionary measure taken by our fraud protection system. We are constantly working to improve our processes and appreciate your feedback.
If you would like to try placing your order again, please inform us, and we will notify our fraud protection team to assist in facilitating its approval. However, please note that this does not guarantee approval for the new order.
We apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or need assistance, please don't hesitate to contact us.
~Lisa
The Bladehq team went above and beyond with their customer service. Alyssa was very professional, friendly, and efficient. Overall great experience. I would not hesitate to place another order with them.
Hey Nathan!
Thank you for your feedback! We're delighted to hear that Alyssa and the BladeHQ team provided exceptional customer service. Your kind words mean a lot to us, and we look forward to serving you again in the future.
~Lisa
I was connected very quickly and spoke with Jen, who gave me prompt service with a personal touch. BladeHQ is always my first choice for their customer service.
Hello Liam!
Thank you for sharing your experience! We're thrilled to hear that Jen provided you with prompt service and a personal touch. Your kind words reinforce why BladeHQ is your first choice for customer service. We appreciate your loyalty and look forward to serving you again.
~Lisa
I emailed the company and they responded very promptly and answered all my questions
Hi Jeremy!
Thank you for your kind words! We're glad to hear that our team was able to assist you promptly and answer all your questions. We appreciate your support and look forward to serving you again.
~Lisa
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Knives Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael!
Thank you for your feedback! We're delighted to hear that Kimberly has consistently provided you with quick and polite responses. We'll make sure to pass along your kind words to her. If you need any further assistance, please don't hesitate to reach out.
~Lisa