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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Always helpful and compassionate to whatever struggle I might have. Plus I love their products. Great packaging and fast shipping.
Purchase a few knives from Blade HQ. Service and response time is excellent. Great customer service.
Hello Frank!
Thank you for your positive feedback! We're glad to hear that you've had excellent experiences with our service and response times. We appreciate your business and look forward to serving you again in the future!
~Lisa
Each time I have a question or concern they've helped me out! The team at Blade HQ are ver knowledgeable about all of their products!
Hey Kyle!
Thank you for the kind words! We're thrilled to hear that our team has been able to assist you with your questions and concerns. We pride ourselves on our product knowledge and customer service, and it’s great to know we’ve met your expectations. We look forward to helping you again in the future!
~Lisa
Jen is awesome. Everything was as expected and I'm very pleased. However fedex is garbage.
Hello Scott!
Thank you for your feedback! We're glad to hear that Jen provided excellent service and that you’re pleased with your experience. We apologize for any inconvenience caused by FedEx. We’ll keep working to make sure your overall experience is as smooth as possible.
~Lisa
I've was already a long term customer and I recently purchased a knife that I just could not feel safe opening and closing. I emailed the returns department and got a rapid response. Blade HQ made the return process so quick and easy, it was returned and I received credit in no time, no questions asked. Now I'm definitely a customer for life, thank you BladeHQ!
Hi Jim!
Thank you for your feedback! We're thrilled to hear that your return process was quick and easy. Your safety and satisfaction are our top priorities. We appreciate your continued support and look forward to serving you for many more years to come. Thank you for being a valued customer!
~Lisa
Needed to cancel an order and Custer service was prompt in helping to cancel the order immediately
Hey Josh!
Thank you for your review! We're glad to hear you had a positive experience with our customer service team. Your satisfaction is our priority, and we're always here to help with any needs you may have.
~Lisa
Haven't gotten the 2 knives yet but the people at blade hq are amazing and put you at ease when ordering on line.
Hey Rod!
Thank you for your kind words! We're thrilled to hear that our team made you feel at ease during your online ordering experience. We hope you enjoy your new knives when they arrive. Thank you for choosing Blade HQ!
~Lisa
I accidentally entered the incorrect shipping address and they helped me correct the problem within minutes
Hey Mark!
Thank you for your review! We're delighted to hear that our team was able to assist you quickly in correcting the shipping address. We strive to provide efficient and helpful service, and we're glad we could resolve the issue for you. Thank you for choosing us!
~Lisa
I contacted Blade HQ after purchasing a knife. I thought I had signed up for the Bladeclub but but it didn't process at the time of purchase. After receiving knife I went back and looked and the points were not applied. I sent an email to Blade HQ customer service expressing concerns and it the points were applied and taken care of quickly!
Hello Hank!
Thank you for sharing your experience! We're glad to hear that our customer service team was able to promptly address your concerns and apply your Bladeclub points. We appreciate your patience and understanding. Enjoy your new knife, and thank you for being a valued Blade HQ customer!
~Lisa
I recently ordered the Demko ad20.5 and immediately upon sending the order realized my account was not linked to the order. I sent an email right away as it was after business hours when I ordered, then called the next morning.
I was told there was no way to add it to my account, so I instead had to return the product and order it again using my account login. What a waste of time and their money/shipping resources.
I absolutely love the AD20.5 though. One of my favorites in my collection!
Hey Luke!
Thank you for your feedback and for choosing the Demko AD20.5. We apologize for the inconvenience caused by the account linkage issue and the subsequent return and reorder process. Unfortunately, we cannot add an order to an account when it is placed outside of the account.
We're thrilled to hear that you love the AD20.5 and that it's become one of your favorites. Your satisfaction is our top priority, and we're committed to enhancing our services to better serve valued customers like you. Thank you for your understanding and support!
~Lisa
I have dealt with blade HQ for many years. They have the best selection of knives that anybody has. Recently, I had to return two knives which I don't usually do. Alyssa and Tiffany were both a huge help in this matter. I highly recommend them for their choice of products and their customer service. Harry H.
Hello Harry!
Thank you for your wonderful feedback! We're thrilled to hear that Tiffany and Alyssa could assist you promptly with your returns. Your loyalty over the years means a lot to us, and we're proud to have you as a long-time customer. We look forward to continuing to serve you with the best selection and service.
~Lisa
I purchased a Boker knife (CA Legal); however this item suffered malfunction & resulted into permanent defective product. Ms. Alyssa processed my return item with credit within 3 days. She had done everything beyond her call of duty.
Hey James!
Thank you for sharing your experience! We're sorry to hear about the malfunction with your Boker knife but are glad Alyssa could assist you efficiently. Your satisfaction is our priority, and we'll be sure to pass along your kind words to Alyssa. We look forward to serving you again.
~Lisa
Blade HQ is an absolute pleasure to deal with and their shipping is quick. I will definitely continue to do business with them.
Hey David!
Thank you for your kind words! We're delighted to hear that you've had a positive experience with us and appreciate your continued support. We look forward to serving you again soon!
~Lisa
Down home service just phone call away. Great job, staff cares.
Hi Stephen!
Thank you for your kind words! We're glad to hear that you had a great experience with our team. If you need anything else, feel free to reach out. We're here to help!
~Lisa
I received a brand new knife that had a problem. I called BladeHQ and Wendy very nicely figured out to possible solutions.
Hey Jay!
Thank you for sharing your experience! We're glad to hear Wendy was able to assist you with your knife issue. We appreciate your patience and look forward to serving you again.
~Lisa
Hello Aaron!
Thank you for your feedback! We're thrilled to hear you had a magnificent experience with our customer service team. We look forward to serving you again!
~Lisa
Jen was a massive help with a couple shipping issues I had. Thank you so much Jen for your help
Hey Kyle!
Thank you for your feedback! We're glad to hear that Jen was able to assist you with your shipping issues. Your satisfaction is our priority. If you need anything else, feel free to reach out. Thank you for choosing us!
~Lisa
I did not work with Sharon. I was talked at via email by Sharon. In fact when I checked my credit card, the charge for the pre-order was still on there. So I contacted the credit card company and they are disputing it because blade HQ in fact, did charge me for the pre-order. Then Sharon told me that they had a problem charging the card? In my order was canceled. However, I was never reimbursed the money I was charged. Why did you cannot work it out with the credit card company they have been contacted 48 hours ago. This is the second time I've had an issue with a pre-order from blade HQ. I will be making a purchase in the future to cash out my reward points, but my experiences have not been positive.
Hi Donald,
We apologize for the issues you encountered with your recent preorder and the confusion surrounding the charges on your credit card. It’s clear that our communication with you was not up to the standard we strive for, and we deeply regret the frustration this has caused.
While preorders can sometimes be complex, especially with payment processing, we are sorry that this situation was not handled smoothly. We understand the importance of clear and accurate information, and your feedback will help us improve. We are actively working to resolve the issue with your credit card and ensure you receive any funds due.
Thank you for your continued business, and we hope to provide a much better experience in the future.
~Lisa
I have made multiple purchases from this company and have never been disappointed! When it comes to customer service and doing returns they are also top notch!
Hey Chris!
Thank you for your continued support! We're thrilled to hear that you've had consistently positive experiences with both our products and customer service. If you ever need anything else, don't hesitate to reach out. Happy shopping!
~Lisa
Hi Jason!
Thank you for your feedback. We're sorry to hear that your experience with our quote process was not satisfactory. We appreciate the 5-star review!
~Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Tyler!
Thank you for your kind words! We're glad to hear that our team has been helpful and compassionate during your interactions. It’s great to know you love our products, packaging, and shipping speed. We look forward to serving you again!
~Lisa