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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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The entirety of the team is incredibly friendly and helpful. I've never had a poor experience with any of my interactions with the team. Customer for life.
I ordered a couple of high dollar knifes. They were great quality prices from a leading manufacturer. However they didn't feel right in my hand. I immediately contacted Blade HQ' s customer service department and spoke to Cloey to initiate the returns. She was fabulous, immediately started the return process. BHD has a great returns policy. Thank you!
Hey Joey!
Thank you for sharing your experience with us! We're glad to hear that you were satisfied with the quality of the knives, even though they didn’t quite fit your needs. It's great to know that Cloey was able to assist you promptly with the return process, and we’re happy our return policy worked smoothly for you. We appreciate your business and look forward to helping you find the perfect fit next time!
~Lisa
All of my out the front automatic knives have never had a misfire ejection or retracting
I order a knife weekly and it would take me a lifetime to own every knife. The inventory is the biggest ever.
Shipping is constant and always on time
Customer service actually answers the phone on three rings
In whatever notes you put in, they actually read
Hi Aston!
Thank you for your incredible feedback! We're thrilled to hear that your OTF knives have performed flawlessly and that you're impressed with our inventory and consistent shipping. It's also great to know that our customer service team has been responsive and attentive to your requests. We truly appreciate your loyalty and look forward to continuing to serve you with more knives for your collection!
~Lisa
Hanna is one of the main reasons I buy all my knifes from grindworx
I collect knifes and have bought about 7 already and will eventually be buying probably 30 knifes
Hanna explains everything to me and there was a mix up on my rush shipping
She was able to tell me exactly what went wrong
Aston tonniges
There was a mix-up on my order, however i was able to contact BladeHq that day. Support reached out to me right away, I had to send an item back they provided me with a printable shipping label. All in all very easy company to deal with and that is why they will continue to get my business!
Hello Austin!
Thank you for your kind words and understanding! We're sorry for the mix-up with your order but are glad we could quickly resolve it and make the return process smooth for you. Providing great service is our priority, and we’re happy to hear that we've earned your continued business. We look forward to serving you again in the future!
~Lisa
How do you not have the slightest clue when to expect freight? I work for a company that is constantly ordering product in, and we know exactly when to expect trucks to LEAVE OUR SUPPLIERS WAREHOUSE, not to mention tracking our orders through ecommerce is extremely easy. $#*!ing rediculous that your customer service cant be bothered to help the customers keeping you in business.
Hi Jeff,
We sincerely apologize for the frustration you experienced regarding the lack of an ETA for preorder items. Unlike some industries, our preorder process relies heavily on information from manufacturers, and unfortunately, we are not always provided with specific shipping details or timelines. We understand that this can be frustrating, especially when you're accustomed to more precise logistics in your own work.
Please know that we are committed to improving our communication wherever possible. Your feedback is valuable to us, and we will continue to push for better transparency from our suppliers. Thank you for sharing your concerns, and we hope to serve you better in the future.
~Lisa
I ordered two of the same knives by mistake.
Customer service was great, and return was easy
Hey Kenneth!
Thank you for sharing your experience! We're happy to hear that the return process was smooth and that our customer service team could assist you. We appreciate your support and look forward to your next order!
~Lisa
Hey Tony!
Thank you for your review! We're happy to hear that Brooke made your return process smooth and easy. We appreciate your feedback and look forward to assisting you again in the future!
~Lisa
I want to again thank Customer Service for wholeheartedly being there in my time of need. A+++ for all of their actions and words.
Hi Gerrit!
Thank you so much for your kind words! We're thrilled to hear that both our product quality and customer service have made such a positive impression on you. It's always our goal to provide top-notch support with a personal touch. We truly appreciate your continued trust and look forward to serving you again!
~Lisa
Anytime I've placed an order for our group it's been processed and shipped double quick. What you receive is exactly what you ordered. No game playing here
Hey Randy!
Thank you for the fantastic feedback! We're thrilled to hear that your orders have been processed and shipped quickly and that everything has met your expectations. We strive to keep things straightforward and efficient. We look forward to your continued support!
~Lisa
Tried to get my email changed to get product notifications, as I will not be having my old email account, was unable to do so after contacting customer support.
I had placed an order for an item but bought the wrong color by mistake. Blade HQ shipping was so fast that it was on its way before I could cancel. Blade HQ customer service was great and I was able to get a return shipping label and refund in quick order. I've had great experiences with knives I've kept as well.
Hello Jonathan!
Thank you for sharing your experience! We're happy to hear that despite the mix-up, our customer service team was able to assist you quickly and efficiently. We aim to provide fast service and make the return process as smooth as possible. We're also glad you've enjoyed the knives you've kept! Looking forward to serving you again in the future.
~Lisa
They never responded at all and then sent me a request to review my experience
After recently placing an order with blade hq there was a slight shipping issue. I emailed customer service and received an email back the following day saying that my issue had been resolved. Great service and will definitely be doing business with them in the future!
Hey there!
Thank you for your feedback! We're glad to hear that our customer service team resolved your shipping issue quickly. We appreciate your business and look forward to serving you again in the future!
~Lisa
Team did an amazing job answering questions I had about an order and what to do. Responded quickly and answered nearly immediately, definitely ordering something else again soon!
Hey Dean!
We're thrilled to hear that our team was able to assist you so efficiently! Thank you for your kind words and for choosing Blade HQ. We look forward to your next order!
~Lisa
They forgot to send the QSP penguin bonus knife after I purchased the kershaw livewire otf but with a quick email problem solved!
Hello Christopher!
Thanks for your review! We're sorry about the oversight, but we're glad our team could quickly resolve the issue. Enjoy your new knives!
~Lisa
Brooke was very peasant and knowledgeable. She handled my return without any issues. Thus confirming BHQ's hassle free returns policy.
Hi Joe!
Thank you for your feedback! We're thrilled to hear that Brooke provided a pleasant and knowledgeable experience, handling your return seamlessly. Our hassle-free returns policy is something we take pride in, and we're glad it worked well for you. We look forward to assisting you again in the future!
~Lisa
No issues. Efficient. Easy. Good communication. Refund was deposited quickly. We made a mistake on what we ordered. Was taken back with no questions.
Hello Ken!
Thank you for the positive feedback! We're glad to hear our customer service made the process smooth and efficient for you. Mistakes happen, and we're always here to help make things right. We look forward to serving you again!
~Lisa
Always helpful and compassionate to whatever struggle I might have. Plus I love their products. Great packaging and fast shipping.
Hey Tyler!
Thank you for your kind words! We're glad to hear that our team has been helpful and compassionate during your interactions. It’s great to know you love our products, packaging, and shipping speed. We look forward to serving you again!
~Lisa
Purchase a few knives from Blade HQ. Service and response time is excellent. Great customer service.
Hello Frank!
Thank you for your positive feedback! We're glad to hear that you've had excellent experiences with our service and response times. We appreciate your business and look forward to serving you again in the future!
~Lisa
Each time I have a question or concern they've helped me out! The team at Blade HQ are ver knowledgeable about all of their products!
Hey Kyle!
Thank you for the kind words! We're thrilled to hear that our team has been able to assist you with your questions and concerns. We pride ourselves on our product knowledge and customer service, and it’s great to know we’ve met your expectations. We look forward to helping you again in the future!
~Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Mike!
Thank you so much for your kind words! We're thrilled to hear that you've consistently had great experiences with our team. Your support means the world to us, and we’re honored to have you as a customer for life. If there's anything we can do to further assist you, don't hesitate to reach out!
~Lisa