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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Kim responded to my email question extremely quickly considering it was New Year's Eve 2024… most websites customer service would have just left it for the new year, and I appreciated the last min reply!
Received a Kershaw Natrix but the clip broke as soon as I tried adjusting it. Jen came through with the refund and great customer support, THANK YOU!
Hey Jose!
Thank you for sharing your experience! We’re sorry to hear about the issue with your Kershaw Natrix, but we’re so glad that Jen could assist you and provide a quick resolution. Your satisfaction means everything to us, and we’re grateful for the opportunity to make things right.
Thank you for choosing Blade HQ—we’re here whenever you need us!
~Lisa
I've ordered many times from blade hq they always ship fast and have no problems with returns some of if not the best customer service I've ever experienced
No doubt it should be everyone's go to
Thanks for the great service!
Hey Bobby!
Thank you so much for your kind words and loyalty! We’re thrilled to hear that you’ve had such great experiences with our fast shipping and hassle-free returns. Our team works hard to provide top-notch service, and it’s awesome to know we’ve earned your trust as your go-to.
We truly appreciate your support and look forward to helping you with your next order. Thanks for being part of the Blade HQ family!
~Lisa
A knife I order came in with some wear damage. When asking for a replacement, Jen of customer service quickly responded and just refunded the price of the knife and the shipping. I didn't have to return the damaged knife. That was unexpected and a refreshing experience from a company. I will certainly be purchasing from Grindworx/BladeHQ in the future.
Hey James!
"Thank you for sharing your experience with us! We’re sorry to hear about the initial issue, but we’re delighted that Jen was able to make things right for you quickly and efficiently. Your satisfaction means the world to us, and we’re so glad we could turn things around for you. We can’t wait to serve you again in the future. Happy shopping, and thanks for being part of the Blade HQ/Grindworx family!"
~Lisa
Had a package fall of the planet it seems. Didn't matter to blade Hq they sent me my order again without hesitation. LOVE YOU GUYS
Hey Jerry!
Thank you so much for your kind words and support! We’re thrilled to hear you had a positive experience with our customer service team. Our goal is always to make things right for our customers, and we’re glad we could resolve the issue for you quickly. We LOVE having awesome customers like you! Happy shopping and let us know if you ever need anything!"
~Lisa
Responded quickly and also sent a video review to YouTube. I am completely satisfied.
Hi Maksym!
Thank you for your great feedback! We're thrilled that our team responded quickly to your inquiry and that you're completely satisfied with the service. We also appreciate you taking the time to share a video review on YouTube! Your support means a lot, and we look forward to serving you again in the future. If you ever need assistance, don't hesitate to reach out!
~Lisa
Easy ordering and fast delivery. You carry a big selection of knives with fair prices.
Hi David!
Thank you for your kind review! We're thrilled to hear that you had an easy ordering experience and enjoyed our fast delivery. We take great pride in offering a wide selection of knives at fair prices. We appreciate your feedback and look forward to serving you again soon!
~Lisa
Why am I filling out a ridiculous questionnaire just to receive my return shipping label to return a faulty product? My experience has been good but this is absurd.
Hey Stephen!
Thank you for your honest feedback and for taking the time to leave a review! We appreciate the 5 stars! We’re glad to hear that your overall experience has been good. We understand that completing the questionnaire for a return shipping label might feel like an inconvenience, and we sincerely appreciate your patience. The questionnaire is in place to help us ensure returns are handled accurately and efficiently.
We value your input and will continue working to make the process as smooth as possible. Thank you for choosing Blade HQ, and we hope to assist you again in the future!
~Lisa
Blade hq and Wendy are second to none. In a world where businesses ethics have been tossed aside and caring for the customers is no more, bladehq emerges standing tall. Therefore my appreciation and loyalty has a home
Hey Jaime!
Thank you so much for your heartfelt feedback! We’re deeply honored by your appreciation and loyalty to Blade HQ. Wendy and the entire team strive to maintain a high standard of ethics and customer care, and it means the world to us to know it’s making a difference. Your trust and support are truly valued, and we’re proud to have you as part of the Blade HQ family. Thank you for choosing us!
~Lisa
Your customer service representative Kimberly was absolutely helpful and prompt on my request. I'm very pleased with the results that she helped me with and I will certainly keep your company in mind and recommend you to others for future purchases. Respectfully Sean P Martin
Thank you so much for your kind words and feedback, Sean! We’re thrilled to hear that Kimberly provided such helpful and prompt service in assisting with your return request. We take pride in delivering excellent customer service and are so glad to have earned your recommendation.
Thank you for choosing Blade HQ, and we look forward to assisting you with future purchases!
~Lisa
I ordered with priority shipping and it took longer for them to process. It happens. They made it right and it did get to me safely! Thanks as usual for the excellent and concise support! Much appreciated!
Hey Dan!
Thank you for your feedback! We’re glad to hear that our support team was able to resolve your concern quickly. We understand that the display of the gift card application could be confusing, and we appreciate you pointing that out. We’ll take your suggestion into consideration as we work to improve the clarity of the checkout process for future customers. Thanks again for reaching out, and we're glad everything worked out smoothly with your order!
~Lisa
I had a question regarding a purchase I made. I emailed out of office hours, and was promptly notified that my email would be addressed as soon as possible upon regular hours, which was a nice touch, as I wasn't waiting around for a reply!
As soon as the office opened again my concern was immediately addressed in a very concise, friendly, and professional way, by a customer service rep named Jen N. Thanks Jen!
Hi Owen!
Thank you for your wonderful feedback! We're thrilled to hear that your experience with Jen and our customer service team was positive. We always strive to address customer inquiries promptly, even after hours, and it's great to know Jen was able to assist you in a friendly and professional manner once the office opened. Your satisfaction is our priority, and we truly appreciate your kind words about Jen. We're looking forward to assisting you again in the future!
~Lisa
I've had great service and promoted delivery it means a lot being in remote Alaska and knowing l have your support thank you again
Ben Farago.
Hi Ben!
Thank you for the wonderful feedback! We're so glad to hear that you had a positive experience with Jen and that we could support you, especially in remote Alaska. It's our pleasure to make sure you get the service and deliveries you need. If there's anything else we can assist with in the future, don't hesitate to reach out!
~Lisa
It is the best website to find a knife blade HQ seems to have all types of knives
Hi Rowan!
Thank you for the kind words! We're thrilled to hear that Blade HQ is your go-to place for all types of knives. We strive to offer a wide selection to meet the needs of every knife enthusiast. If you ever need assistance finding the perfect blade, we're here to help!
~Lisa
Mixed up my orders blade HQ sorted it out and got me the knife i wanted…
Hey Brandon!
Thank you for your review! We're so glad to hear that our team was able to sort out the mix-up with your order and get you the knife you wanted. We always strive to ensure our customers are satisfied, and we're happy to have had the chance to assist you. Thanks again for choosing Blade HQ!
~Lisa
I placed a medium sized order (mostly Christmas presents) that stated it was delivered, but no package was ever received. I just received an email from Kim F. Of Blade HQ's customer service team letting me know that they processed a full refund for the order. That is great customer service and why I will continue to buy all of my knives from them!
Hi Steven!
Thank you for sharing your experience! We're so glad to hear that Kim F. Provided exceptional service and resolved the issue with your order promptly. Ensuring our customers feel supported is a top priority, especially during the holiday season. We truly appreciate your loyalty and are honored to be your go-to for knives. Thanks for choosing Blade HQ—we look forward to serving you again soon! 😊
~Lisa
They were very helpful and kind with me as I asked about my order!
Hi Trevor!
Thank you for the kind words! We're thrilled to hear that our team was able to assist you with your order in a helpful and kind manner. Providing excellent customer service is a top priority, and we're so glad we met your expectations. We look forward to serving you again soon! 😊
~Lisa
I dealt with Kim F. In customer service and she was so quick to respond to my email and made sure my orders and questions were resolved quickly and correctly. Definitely would order from BladeHQ again based solely on Kim's pleasant and excellent customer service besides the prices and quality!
Hey Gordon!
Thank you for sharing your experience! We're thrilled to hear that Kim F. Provided such quick and pleasant service while resolving your orders and questions. Ensuring our customers have an excellent experience is our top priority, and we're glad Kim delivered that for you. We're excited to have earned your continued business and look forward to serving you again. Thank you for choosing Blade HQ! 😊
~Lisa
I recently purchased A microtech combat Troodon and had questions about it regarding the serial number, so I got in touch with Jen At Blade HQ, who was a wonderful person to talk to she took care of what I needed and told me the things I needed to know thanks again, Jen
Hi Gregory!
Thank you for your kind words! We’re thrilled to hear that Jen was able to assist you with your questions about your Microtech Combat Troodon. Providing helpful and friendly service is what we strive for, and we’re glad you had a great experience. If you ever have more questions or need assistance in the future, we’re here for you. Enjoy your new knife, and thank you for being a valued Blade HQ customer! 🗡️😊
~Lisa
*Update: After changing my review from a 5 to a 1 star, the company reached back out and agreed to do the right thing. Something an ethical company should have done all along. It's just unfortunate that it took this for them to do anything. Since I don't like playing these silly games, I'm only upping this to a 2 star. This changes nothing for me. I'll continue to shop the four other great websites.
I really wanted to like this company. I was set on only ordering from them. And, I spend more than I like to admit on knives every year. However, through multiple communications with them, it became painfully obvious that they did not value me as a loyal customer. Unfortunate. This is their loss, as there are numerous other great online knife shops that I will be using instead. Move along and find a more deserving company to do business with.
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Hey Jason!
Thank you so much for your kind words! We’re thrilled to hear that Kim was able to assist you so promptly, even on New Year’s Eve. Providing great service is a priority for us, no matter the occasion, and we’re glad her quick response made a difference for you.
We appreciate you taking the time to share your experience and look forward to helping you again in the future. Happy New Year!
~Lisa