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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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My wife and I have purchased numerous items from BladeHQ over the years. They carry good products, and their customer service is always fast and very helpful. I recently had a problem with a product that was purchased from them, and Jen in Customer Service provided a helpful solution within 1 day! I will continue to be a BladeHQ customer for years to come.
Kim reached out quickly and was very nice and helpful when I talked to her.
Hey Trinton!
Thank you for your kind words! We're thrilled to hear that Kim was quick to respond and provided such friendly and helpful support. Your satisfaction means a lot to us, and we’re always here to assist you. If there’s anything else you need, don’t hesitate to reach out. 😊
~Lisa
Return customer wanting to purchase a launch 9 black handle silver blade it was 104 dollars I believe, I explained to Jen that I wanted to get it for 100 shipped a four dollar difference and Miss Jen explained no discounts so I bought from a different company for 94 dollars. Jen and you all have lost my business for about 5 bucks no biggie, simple math and trying to save a buck. Thanks I will shop elsewhere from here on out
I needed to return a couple knives and Alyssa T. With BladeHQ made the process super smooth and easy!
Hello!
We're thrilled to hear that BladeHQ's customer service made the experience smooth and easy for you. We truly appreciate your feedback! If you need any further assistance, don’t hesitate to reach out. Thanks for choosing BladeHQ!
~Lisa
Thank you very much for quick response (especially Jen). I will start buying your products and still leave a little hope that after big orders you will make some personal sales.
Hi Sandro!
Thank you for your feedback and kind words! We’re thrilled to hear that Jen was able to assist you quickly. We’re excited to have you as a customer and truly appreciate your support. If there’s anything else we can do to help, please don’t hesitate to reach out. Happy shopping, and we look forward to serving you again!
~Lisa
Wendy R was amazing with the response time and information was prefect. She answered my questions very well with great information.
Hey Thomas!
Thank you for your kind words! We’re so glad to hear that Wendy provided quick responses and great information to answer your questions. We’ll be sure to share your feedback with her. If you ever need assistance again, we’re here to help!
~Lisa
For some reason my order wasn't assigned a tracking number so I didn't even realized it was shipped but Jen helped me track it to a parcel locker!
Hello Draper!
Thank you for your feedback! We’re so glad Jen was able to help you track your order to the parcel locker. It’s great to hear we could assist in resolving the issue quickly. If you ever need help again, don’t hesitate to reach out!
~Lisa
The item we ordered got lost and was never delivered. Customer service was quick to respond, and super helpful.
Hi Kristyn!
Thank you for sharing your experience! We’re so sorry your order was lost but are glad our customer service team was quick and helpful in resolving the issue. We’re here to assist anytime you need us and appreciate your understanding.
~Lisa
When ordering the Buck Mini Deploy, I made an error and Jen from customer service responded promptly to my request. Their shipping dept was so fast that they couldn't change my shipping address but Jen made a note in my file in case my order was returned to them. I've bought multiple knives from Blade HQ over the years and they're the best!
Hi John!
Thank you for your kind words and continued support! We’re thrilled to hear that Jen was prompt and helpful in addressing your request, even with our fast-moving shipping process. It means a lot to us that you’ve chosen Blade HQ for multiple purchases over the years. We’re grateful for your loyalty and look forward to serving you again soon!
~Lisa
Knife was a Christmas present for my husband. Knife wouldn't open. Sent video of him trying to open it; Got full refund credit immediately!
Wendy in the return department was key to making this process easy. Very good customer service!
Hi Deborah!
Thank you for sharing your experience! We’re so sorry the knife didn’t work as expected but are glad Wendy was able to make the return process easy for you. Providing excellent customer service is our top priority, and we’re happy to hear you were well taken care of. We hope to serve you again in the future!
~Lisa
Recently had an issue with rewards points. Jen in customer service got me squared away in short order. Saw a BLAZING DISOUNT on Microtech Socom Mini Bravo and ordered Immediately. Very happy with purchase and followup customer service. Cheers to Blade HQ
Hello Gregory!
Thank you for your kind words! We’re thrilled to hear that Jen was able to quickly resolve your rewards points issue and that you snagged an amazing deal on the Microtech Socom Mini Bravo. It’s great to know you’re happy with your purchase and our follow-up service. Cheers to you, and we look forward to serving you again soon!
~Lisa
Jen was extremely friendly and very helpful with tracking down my order
Hi Marian!
Thank you for sharing your experience! We’re so glad to hear that Jen was friendly and helpful in tracking down your order. Providing great customer service is always our goal, and it’s wonderful to know we met your expectations. Let us know if there’s anything else we can assist you with!
~Lisa
Jen was so helpful with a return. It's always a pleasure working with your staff like her. That's why I am on the Zirconium tier. Thanks BHQ!
Hey Smitty!
Thank you for your continued support and for sharing your experience! We're delighted to hear that Jen was helpful with your return and that you enjoy working with our team. It’s customers like you who make what we do so rewarding. We're honored to have you on the Zirconium tier—thank you for being such a valued part of the Blade HQ family!
~Lisa
Jen gave me a very detailed explanation which is helpful. Usually it's a basic sentence that really doesn't help.
Hey Jack!
Thank you for your feedback! We're thrilled to hear that Jen provided a detailed explanation that was truly helpful. We strive to go beyond basic responses to ensure our customers have all the information they need. If you ever have more questions, don't hesitate to reach out—we’re here to help!
~Lisa
Purchased a folder and didn't get on with it as it had some defects. Contacted BladeHQ and Wendy R processed my return quickly and painlessly! I was emailed a return label immediately at no cost to me. The customer service I received made me sure that I will return to purchase from BladeHQ in the near future and beyond.
Hey Troy!
Thank you for sharing your experience! While we’re sorry to hear the folder didn’t meet your expectations, we’re so glad Wendy R. Was able to assist you promptly and make the return process quick and hassle-free.
Providing exceptional customer service is very important to us, and it’s great to know that your experience has solidified your trust in Blade HQ. We truly appreciate your support and look forward to serving you again in the near future and beyond.
~Lisa
Purchased a folder and did get on with it as it had some defects. Contacted BladeHQ and Wendy R.
Processed my return quickly and painlessly! The customer service I received made me sure that I will return to purchase from BladeHQ in the near future and beyond.
I was trying to order a gift for Christmas. I was a little behind and ordering. Then I wasn't sure if I actually ordered the item. So I ended up calling and got the nicest help. I explained that I wasn't sure if I had ordered correctly. She did find my requested item, and just did the order over the phone. Then I got an email showing that everything was in order. But with my original attempt I got an email and they wanted to make sure that my order was correct and assured me that it was being processed.
So all I can say is WOW... GREAT CUSTOMER SERVICE. The gift will be a day after Christmas, but I'm still very satisfied with the follow up.
Hi Rebecca!
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to assist you and ensure your order was processed correctly. Providing excellent customer service is our top priority, and it’s wonderful to know that our efforts made a difference.
We truly appreciate your understanding about the gift arriving after Christmas and are glad to hear you’re satisfied with the follow-up. Your kind words mean the world to us and will be shared with our team to inspire them to continue delivering top-notch service.
Thank you for choosing Blade HQ! We look forward to serving you again in the future.
~Lisa
Quick response, thanks jen,give her a raise, she does a great job
Hi Edward!
Thank you for your kind words! We’re thrilled to hear that Jen provided you with excellent service. She’s a valued member of our team, and we’ll be sure to pass along your compliments—it’ll make her day!
Your feedback means a lot to us, and we’re grateful for your support. If there’s anything else we can assist you with, please don’t hesitate to reach out.
~Lisa
Placed my order on November 31. Got a shipping notice that it would reach me by December 18. Apparently the item got lost in transit. They were able to immediately ship the item I ordered, but unfortunately, the free bonus item was out of stock. Item will not arrive by Christmas unfortunately and the new free gift was not something I was looking for or needed. The customer service representative was very apologetic And very helpful. I don't blame Blade HQ for the missing item, however, I am disappointed that the bonus item was out of stock.
Hello Andrew!
Thank you for taking the time to share your experience and for your understanding regarding the shipping issue. We sincerely apologize for the inconvenience caused by your order not arriving as expected and for the disappointment with the bonus item.
We’re glad our customer service team was able to assist you promptly, and we want to make things right. While the original bonus item was out of stock, we’re happy to let you know that we’ve secured it and are shipping it to you as quickly as possible.
We deeply value your patience and understanding and are committed to making this right for you. Should you have any further questions or concerns, please don’t hesitate to reach out to us directly.
Thank you for giving us the opportunity to resolve this for you, and we hope to serve you again under better circumstances in the future.
~Lisa
I haven't purchased anything yet, I just asked questions regarding the design of the Spyderco Endura 4 C10P. I received comprehensive answers to all my questions, thanks Jen. As soon as I make a choice, I think I'll place an order)
Hi Dmytro!
Thank you for sharing your experience! We’re delighted to hear that Jen provided comprehensive answers to your questions about the Spyderco Endura 4 C10P. It’s a fantastic knife, and we’re thrilled you’re considering placing an order. If you have any more questions or need further assistance, don’t hesitate to reach out—we’re always here to help.
~Lisa
Had a question about my order and Jen helped me. She clarified things for me and I am good to go!
Hey Mike!
Thank you for the fantastic feedback! We’re so glad to hear that Jen was able to clarify everything and get you squared away. It’s always our goal to provide quick and helpful service. We’re thrilled you had a great experience—Shootout for the win, indeed! Let us know if there’s anything else we can assist you with.
~Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hey Brian!
Thank you so much for your thoughtful review! We’re thrilled to hear that you and your wife have had such positive experiences with BladeHQ over the years. It’s wonderful to know that Jen was able to assist you quickly and provide a helpful solution. Your loyalty and kind words mean the world to us, and we look forward to serving you for many years to come. 😊 If there’s anything else we can do, don’t hesitate to reach out!
~Lisa