On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop hundreds of quality knives from top brands that include Spyderco and Benchmade. Free shipping on orders over $99!
BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Quick and easy customer service that immediately addressed my issue. Jen was very professional, polite, and helpful.
USPS lost my shipment (I know! Shocker!). Blade HQ quickly shipped out a replacement order. Greatly appreciated!
Hey James!
Thank you for your great feedback! We’re sorry to hear about the USPS shipping issue, but we’re so glad we could quickly resolve it for you by sending out a replacement. Providing fast and efficient service is always our priority, and we’re happy we could take care of it.
Thanks for choosing Blade HQ—we’re here whenever you need us!
~Lisa
This is the best place to buy knives on the internet! Ive bought all my knives through Blade HQ. High quality products and excellent customer service. They ship fast and products always come as advertised. This is my one stop shop for everything sharp and pointy.
Hey Chris!
Thank you so much for your incredible review! We’re honored to be your go-to shop for all things sharp and pointy! It’s great to hear that you’ve consistently had positive experiences with our products and customer service. We work hard to make sure every order is fast, reliable, and meets your expectations.
We truly appreciate your loyalty and look forward to serving you for many more sharp purchases in the future!
~Lisa
I truly appreciate Kim F. Getting back to me very quickly and giving as helpful and considerate of an answer as was possible (-:
Hi Siana!
Thank you for your kind words! We’re so glad to hear that Kim was able to assist you quickly and provide such helpful and thoughtful support. It’s always our goal to offer the best service, and we’re happy Kim made a positive impact on your experience.
Thanks for choosing Blade HQ—we look forward to helping you again in the future!
~Lisa
Kim F. Was extremely helpful! My knife arrived without a screw and she was able to get me a shipping label and full refund plus shipping. Thank you
Hey Aaron!
Thank you for your great feedback! We’re thrilled to hear that Kim was able to resolve the issue so quickly and efficiently. Providing prompt and effective solutions is our goal, and we’re glad we could make things right for you.
Thank you for choosing Blade HQ—we look forward to serving you again!
~Lisa
Had a small problem and Wendy handled it like it was a big problem.
Hi Mat!
Thank you for sharing your experience! We’re glad Wendy was able to take care of your issue with such great attention and care. No matter the size of the problem, we always aim to provide top-notch service, and it’s wonderful to know Wendy made a positive impact.
Thanks for choosing Blade HQ—we’re here whenever you need us!
~Lisa
Fast and efficient chat assistance, answered all of my questions
Hi Lawrence!
Thank you for your feedback! We’re glad to hear that our chat support team was able to assist you quickly and thoroughly. We strive to provide fast and efficient service, and we’re happy we could meet your needs.
Thanks for choosing Blade HQ—we’re here whenever you need us!
~Lisa
Had an issue with my knife shipment and they got back to me right away and made sure to get the knife shipped out
Hey Zane!
Thank you for sharing your experience! We’re glad to hear that our team was able to resolve the shipment issue quickly and get your knife to you. Providing fast and efficient service is always our goal, and we’re happy we could take care of it for you.
Thanks for choosing Blade HQ, and we look forward to assisting you again!
~Lisa
Jen was very responsive and informative on the questions I had regarding the knives and the site. Thanks!
Hey Nathan!
Thank you for your kind words! We’re so glad to hear that Jen was able to assist you with your questions and provide helpful information. Providing responsive and informative service is what we strive for, and we’re happy Jen could meet your expectations.
Thanks for choosing Blade HQ—we look forward to helping you again in the future!
~Lisa
Actually I like Blade HQ:
Good website design
Straight forward checkout
In Stock status made clear
Wide selection
Hey Wesley!
Thank you for sharing your thoughts! We’re so glad to hear you’re enjoying the Blade HQ experience. Our team works hard to make the website easy to navigate, offer a wide selection, and provide clear in-stock updates, so we’re happy to know that it’s working well for you.
Thanks for choosing Blade HQ, and we look forward to serving you again soon!
~Lisa
Had a bit of an issue with billing on my order, sent an email to customer service and Kim F. Responded very quickly, especially since it was New Years. She was professional, courteous and best of all, my issue was resolved with no further input or angst.
I will continue dealing with a company that employs this type of customer service employees.
Hey Peter!
Thank you so much for your amazing review! We’re thrilled to hear that Kim was able to assist you quickly and professionally, even during the busy New Year’s period. We take great pride in offering hassle-free resolutions and exceptional service, and it’s wonderful to know we met your expectations.
Your continued support means a lot to us, and we look forward to serving you again in the future. Thanks for choosing Blade HQ!
~Lisa
I returned an item recently only because an item that I wanted even more came back in stock. I called em up during business hours and they made the whole process super quick and easy. Even when communicating thru email. Alyssa T. Made everything simple and hassle free. Couldn't ask for anything else when it comes to customer service
Hey Josh!
Thank you for your kind words! We’re thrilled to hear that Alyssa was able to make your return process smooth and hassle-free. We always aim to provide quick and easy solutions, and it’s great to know we met your expectations.
We truly appreciate your support and look forward to helping you with your next purchase. Thanks for being a part of the Blade HQ family!
~Lisa
Ridiculous to require a comment to view shipping update but great customer service and shopping experience.
Hi AL!
Thank you for your review and feedback! We’re glad to hear you had a great shopping experience and that our customer service met your expectations. We understand your frustration with the shipping update process and appreciate you bringing it to our attention. We’ll take this into consideration to help improve the experience for future customers.
Thanks for choosing Blade HQ, and we look forward to assisting you again!
~Lisa
Kimberly was fast to answer my questions and get me going on the right track.
Hey Nathan!
Thank you for your feedback! We’re so glad to hear that Kimberly was able to assist you quickly and get you on the right track. Providing helpful and efficient service is what we strive for, and we’re thrilled she made your experience a great one.
Thanks for choosing Blade HQ, and we’re here whenever you need us!
~Lisa
Shipment was lost in Kansas, no tracking updates for 10 days. Jen responded quickly and situation was resolved with just a couple of e-mails.
Hey Mike!
Thank you for sharing your experience! We’re sorry to hear about the lost shipment but are glad Jen was able to resolve the issue quickly and efficiently. Providing a smooth and hassle-free resolution is always our goal, and we’re happy we could make it right for you.
Thanks for choosing Blade HQ—we look forward to serving you again!
~Lisa
This is why I keep coming back to Blade HQ. Today I spoke to Kim F.in customer service. She helped me correct a problem with my preorder. She was upbeat about being able to fix it and took care of the problem very quickly. Thank you Kim and the rest of the customer service team.
Hey Vincent!
Thank you for your kind words and for being a loyal customer! We’re so glad Kim was able to assist you in resolving your preorder issue quickly and with such a positive attitude. Our team is dedicated to making every interaction a great experience, and it’s wonderful to know that we’ve earned your trust time and time again.
Thank you for choosing Blade HQ—we’re here whenever you need us!
~Lisa
I needed to place an order for an item that recently went off sale. I sent customer service asking if I could not expecting to hear back for a couple of days. Jen at Blade HQ customer service almost immediately responded and told me how to go about getting the old sale price. I placed the order and the next business day Jen confirmed I was getting the sale price. I have NEVER had a bad experience when dealing with Blade HQ or their customer service reps. They have ALWAYS been super responsive and nice. Only buy your blades at Blade HQ!
Hi John!
Thank you for your glowing review! We’re so glad to hear that Jen was able to assist you quickly and help you secure the sale price. Providing a seamless and pleasant experience for our customers is what we aim for, and it’s great to know we’ve consistently met your expectations.
Your continued support and kind words mean so much to us. We’re honored to be your trusted source for all things knives, and we look forward to serving you again soon. Thanks for being part of the Blade HQ family!
~Lisa
I had an issue (of my own making) with an order and sent an email on a Saturday (12/21/24) not expecting to hear back until the following week. Kim in Customer Service responded to my email almost immediately and resolved the issue! This is the second time this holiday season that Blade HQ has helped me out. You guys are GREAT and the customer service is fantastic. I will always give my knife business to Blade HQ.
Although they said I'd have a long wait, my call was answered almost immediately. Customer service was polite and efficient.
Hi Chaim!
Thank you for your feedback! We’re so glad to hear that your call was answered quickly and that our customer service team provided polite and efficient assistance. We appreciate your support and look forward to helping you again in the future!
~Lisa
Had a delivery concern Jen reached out to me immediately to see if they could help got the problem resolved an checked back with me to make sure I feel the company's great an very professional would definitely recommend it too friends
Hey Terry!
Thank you for sharing your experience! We’re so glad Jen was able to address your delivery concern quickly and follow up to ensure everything was resolved to your satisfaction. Providing professional and attentive service is what we strive for, and it’s wonderful to hear we’ve earned your recommendation.
We truly appreciate your support and look forward to assisting you again. Thanks for choosing Blade HQ!
~Lisa
Kim responded to my email question extremely quickly considering it was New Year's Eve 2024… most websites customer service would have just left it for the new year, and I appreciated the last min reply!
Hey Jason!
Thank you so much for your kind words! We’re thrilled to hear that Kim was able to assist you so promptly, even on New Year’s Eve. Providing great service is a priority for us, no matter the occasion, and we’re glad her quick response made a difference for you.
We appreciate you taking the time to share your experience and look forward to helping you again in the future. Happy New Year!
~Lisa
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Knives Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kyle!
Thank you for your kind words! We’re so glad to hear that Jen was able to address your issue quickly and professionally. Providing polite and helpful service is what we strive for, and we’re happy we could make your experience a great one.
Thanks for choosing Blade HQ!
~Lisa