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BitPlay Reviews Summary

Positive Highlights

  • No positive aspects were mentioned in the reviews.

Negative Highlights

  • Withdrawals are frequently delayed for days or months, with some users never receiving funds.
  • Customer service is unresponsive and often provides excuses instead of resolving issues.
  • Several reviewers believe the platform is a scam and warn others not to deposit money.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Aug 23, 2025

I have been trying to withdraw for hours now and they refused to send my withdrawal code through email which they've done before my cell phone number works for everybody in my family my friends, my neighbors, but will not work for a bit playing for some odd convenient reason for them. I just want my withdrawal and not all of the excuses that come with it.

Dec 12, 2025

Do not recommend this to anyone. I made a $30 deposit back in October, and as of December, I still have not received my deposit back. It's incredibly frustrating. They claim they can track down a glitch that happened when I won $10,000 in a single day—something I have proof of and provided to them. If they can address that issue, why is it taking so long to return my deposit, especially when I've given them all the proof and information they've asked for? This has been going on for months with no real resolution."

Dec 17, 2025

I have been waiting and waiting for my winnings for almost five days. This site has gotten so bad over the years with paying winnings. I will be reporting them to the California gaming commission!

Nov 2, 2025

Withdrawal Holds Are Back. Holds are back everyone across all platforms. Withdrawals are taking days to months to process calling it reviews, unusual activity, or backlogged. Holds are to free float funds that are won on winnings through unregulated casinos. If you don't mind the holds then they are one of the best. If you do care don't deposit and invest your time. Once "reviews" are Completed then you will be processed but it can take up to three months for that to happen. If you want to dispute the website the only way to do so is to report domain name through domain websites. As an unregulated casino they use software that protects the business so reporting to regulators will be unsuccessful. Just be aware before you deposit. If you want to continue and play have fun and play responsible.

Oct 30, 2025

I do not have access to Milky Way and these mother$#*!ers will steal your $#*!ing money. They keep giving me the runaround. The screenshots added to this and over 20 for 24 hours they've been holding money hostage. They will not do what the $#*! I say they keep giving me the $#*!ing runaround. Do not $#*! with this. Goddamn people do not $#*! with them I'm warning you do not give them a $#*!ing dollar. I'm warning you right now if you get these people a $#*!ing dollar that's on you. I have attached screenshots. I have attached order numbers. I have attached pictures of the communication with these $#*!ing $#*!s. The $#*!ing scumbag piece of $#*!. Do not $#*!ing give them a $#*!ing dollar.

Dec 25, 2025

I want for ever who read this to know how bitplay is cheater they gave me account because I made a deposit and with that account the platform gave everyone who played a x mas gift well bit play say in there rules to be able to use in game bonus must have a deposit how was I ever able to have a in game bonus if I didnt have a deposit juwa offer 2 other in game bonus that bit play honor but they refuse to honor the x mas gift offer told me to play it off then make a another deposit if i wanted a chance to make a redemption can y'all be leave that horse crap but i am done with bitcplay and i hoping this message help save other from being cheated as well

Oct 13, 2025

Sorry Services no Free Bonuses like it says unless you deposit They have sent me to several workers in 2 days and still haven't received anything yet

Reviews

Write a review
3.2
Reviews 525
5 Stars
77%
4 Stars
6%
3 Stars
3%
2 Stars
3%
1 Star
12%
Reviews that mention popular topics

Virginia
1 review
0 helpful votes
Follow Bobby C.
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This my ain't nothing but a scam
December 26, 2025

I want for ever who read this to know how bitplay is cheater they gave me account because I made a deposit and with that account the platform gave everyone who played a x mas gift well bit play say in there rules to be able to use in game bonus must have a deposit how was I ever able to have a in game bonus if I didnt have a deposit juwa offer 2 other in game bonus that bit play honor but they refuse to honor the x mas gift offer told me to play it off then make a another deposit if i wanted a chance to make a redemption can y'all be leave that horse crap but i am done with bitcplay and i hoping this message help save other from being cheated as well

Date of experience: December 26, 2025
California
1 review
0 helpful votes
Follow Chantel C.
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Dishonest/scam behavior
December 17, 2025
Updated review

I have been waiting and waiting for my winnings for almost five days. This site has gotten so bad over the years with paying winnings. I will be reporting them to the California gaming commission!

Date of experience: December 12, 2025
Runaround
January 8, 2025
Previous review

I've been having issues with withdrawing my winnings! I get told several different excuses on why it's taking over 24hours to be completed. I've been a loyal customer for over 4 years but I can't be any longer because it's becoming an ongoing problem.

Date of experience: January 6, 2025
North Carolina
1 review
0 helpful votes
Follow Gloria B.
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Do not recommend this to anyone. I made a $30 deposit back in October, and as of December, I still have not received my deposit back. It's incredibly frustrating. They claim they can track down a glitch that happened when I won $10,000 in a single day—something I have proof of and provided to them. If they can address that issue, why is it taking so long to return my deposit, especially when I've given them all the proof and information they've asked for? This has been going on for months with no real resolution."

Date of experience: December 12, 2025
California
1 review
0 helpful votes
Follow Jen W.
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🚨Withdrawal Holds Are Back🚨
November 2, 2025
Updated review

Withdrawal Holds Are Back. Holds are back everyone across all platforms. Withdrawals are taking days to months to process calling it reviews, unusual activity, or backlogged. Holds are to free float funds that are won on winnings through unregulated casinos. If you don't mind the holds then they are one of the best. If you do care don't deposit and invest your time. Once "reviews" are
Completed then you will be processed but it can take up to three months for that to happen. If you want to dispute the website the only way to do so is to report domain name through domain websites. As an unregulated casino they use software that protects the business so reporting to regulators will be unsuccessful. Just be aware before you deposit. If you want to continue and play have fun and play responsible.

Date of experience: October 30, 2025
27 Day Withdrawal Hold
May 1, 2024
Previous review

I've been waiting for my withdrawals since the 4th of April. All the websites (bitspin bitofgold, bitbetwin)are holding withdrawals. I don't know what's going on but it needs to be fixed for everyone ASAP.

Date of experience: May 1, 2024

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Sweden
1 review
0 helpful votes
Follow Douglas B.
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I do not have access to Milky Way and these mother$#*!ers will steal your $#*!ing money. They keep giving me the runaround. The screenshots added to this and over 20 for 24 hours they've been holding money hostage. They will not do what the $#*! I say they keep giving me the $#*!ing runaround. Do not $#*! with this. Goddamn people do not $#*! with them I'm warning you do not give them a $#*!ing dollar. I'm warning you right now if you get these people a $#*!ing dollar that's on you.

I have attached screenshots. I have attached order numbers. I have attached pictures of the communication with these $#*!ing $#*!s. The $#*!ing scumbag piece of $#*!. Do not $#*!ing give them a $#*!ing dollar.

Date of experience: October 29, 2025
Virginia
1 review
0 helpful votes
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Sorry Service
October 13, 2025

Sorry Services no Free Bonuses like it says unless you deposit They have sent me to several workers in 2 days and still haven't received anything yet

Date of experience: October 13, 2025
California
1 review
0 helpful votes
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Look The Other Way
September 24, 2025

They are terrible when it comes to withdrawing your winnings not a good place for having your funds feel safe.

Date of experience: September 24, 2025
Florida
1 review
0 helpful votes
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Refuse to send me my withdrawal code via email
August 24, 2025

I have been trying to withdraw for hours now and they refused to send my withdrawal code through email which they've done before my cell phone number works for everybody in my family my friends, my neighbors, but will not work for a bit playing for some odd convenient reason for them. I just want my withdrawal and not all of the excuses that come with it.

Date of experience: August 24, 2025
Texas
2 reviews
0 helpful votes
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Awesome Gaming Experience
May 27, 2025
Updated review

Bitplay is legit and a very exilirating gaming experience... Another win today in Bitplay highly recommend Bitplay... Wide range of games and an awesome customer service team

Date of experience: May 23, 2025
Awesome Gaming Platform
March 20, 2025
Previous review

If you are looking for a legit and safe and secure gaming platform where you can win real cash I highly recommend Bitplay...Thanks Bitplay for being awesome

Date of experience: March 19, 2025
Oregon
1 review
0 helpful votes
Follow Joseph G.
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They're scammers
May 6, 2025

They look for any way to avoid paying someone when they win, and they're customer service might as well be bots because all they do is copy and paste stupid generic responses. Don't waste your time or money.

Date of experience: May 5, 2025
Colorado
1 review
1 helpful vote
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THEY WILL NOT PAY YOU ITS A JOKE!
April 28, 2025

I jumped thru there hoops to verify now after winning over $4000 there is an issue with the way my name is listed on my ID but this never came up when I registered. Also refused to let me speak to a supervisor. I Will contact Regulatory gaming agencies so this does not happen to any one else.

Date of experience: April 26, 2025
Iowa
1 review
1 helpful vote
Follow Uryan H.
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Be careful not to do it you'll lose the of the top up coin for the second one. Strung me along for the better part of three days before that had any heart to tell me there's no help in a case such as this. I won't be making anymore deposits here. I didn't care for their tear up cash out policy anyway sugar sweeps you can cash out whatever whenever go to Sugar sweeps.

Date of experience: April 16, 2025
Missouri
1 review
0 helpful votes
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Nice win tonight
April 14, 2025

Bitplay is a pretty cool site with multiple platforms to choose from the each have a variety of different games to play! I don't always win but have won multiple times adding up to a pretty decent amount I've won all together. It's definitely a site with checking out!

Date of experience: April 12, 2025
Texas
1 review
1 helpful vote
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BIGGEST SCAM ON THE INTERNET
March 16, 2025

These people are straight TRASH.If you want to be treated right play Bit Spin Win. Bitplay doesn't care about good paying customers

Date of experience: March 16, 2025
Tennessee
1 review
0 helpful votes
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Scam artists
March 10, 2025

This place has scam artists working for them. They admit to making mistakes on people's accounts and then blame the customer for their mistake. They have no integrity or responsibility as a company; they take no accountability for their actions in w meaningful way and have no desire to want to be loyal or helpful to their customers. The are running an illegal casino with no regulations. They straight up steal from people. They lie about things running on their end of the casino and pretend to not understand what you're needing from them. They also have extremely poor customer service. I believe everyone who works there are scam artists. One employee asked my husband if he was willing to sell his Cash app account. For what? I closed my account. They should conduct themselves more accordingly and more appropriately.

Date of experience: March 9, 2025
Oklahoma
1 review
0 helpful votes
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You may not like my review
March 3, 2025

I think no one shouldn't play this game no one shouldn't purchase the coins no one said please games or none of that because once you win you cannot collect your winnings so if you jackpot you will not get your wings and they're trying to force people to become addicted to the game in order to collect your withdraw your womens they want you to deposit everyday and play the bonus in all this everyday and all of the level up to get your winnings and I think that's just enforcing people to become more hooked on casino games it's like a little bit of entrapment so I won't reach y'all I don't think y'all doing a good job I think it sucks because if I pay my money to play I should be able to collect that the end of the day all this you got to level up and do all this that don't make no sense don't act like a casino I want to play games like a casino but don't treat your customers like they would if they had if they went to the casino when you go to casino you can withdraw you don't have to level up

Date of experience: March 2, 2025
California
1 review
0 helpful votes
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If I could leave 0 stars I would
February 28, 2025

This site is very misleading and not to be trusted. They are liars and will give you any excuse to avoid helping you with any type of issue. I have had issues with withdrawing as other reviewers have stated word for word. But what really set me off is the fact that twice now, they refused to credit my selected platform. Which I was very near to completion on a daily and/or weekly bonus. It's no coincidence. They see that I have just one more task to completion on a bonus and then won't credit my game? Saying it's down for maintenance. But yet I'm logged in at the same time, asking well clearly that isn't true. They will think of any excuse to tell you but they are all lies and attempts to manipulate you into falling for their scam.

I would recommend people to avoid these guys with all your power because your end result will just be anger as mine has been. Save yourself the trouble and the money and play elsewhere!

Date of experience: February 27, 2025
Georgia
1 review
1 helpful vote
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😡😡
January 21, 2025

I been waiting over 40 hours for my withdrawal and still haven't received it 😡😡😡😡 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Date of experience: January 20, 2025
Alabama
1 review
0 helpful votes
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Can't withdraw
October 22, 2024

I jumped through every hoop they asked me to in order to get verified so I could withdraw from my game. They went as far as to send me a confirmation email saying withdrawals usually take up to 24hrs... It's been 4 days so far and still counting. Everytime I say something about it their "team" tells me there's been an unusually high number of withdraws and mine when he handled as soon as they can. Pfft nah more like they expect people to get tired of waiting and play their winnings back into the game. I've already deposited and withdrawn TWICE through a different provider since I requested my winnings from bit play. Don't waste your time frfr bc they'll never send you anything. Not to mention the fact that playing through them costs way more than through anybody else too bc they won't take anything other than Bitcoin or one of those variations. So you send your deposit plus you have to pay an almost 5 dollar fee on top of that. Even more if you don't send the exact amount the first time. -10/10

Date of experience: October 21, 2024
Kentucky
1 review
0 helpful votes
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Misleading Customers
October 9, 2024

Bitplay like to mislead members with Facebook posts promising those who join a group or share they will receive 15 in freeplay but once you complete it they tell you it is a contest and winner will be drawn. Posting a pic of the post to see if anyone can find that drawing in there.

Date of experience: October 9, 2024