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BitBetWin has a rating of 3.1 stars from 420 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BitBetWin most frequently mention customer service, different platforms and online casino. BitBetWin ranks 3rd among Sweepstakes sites.
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I have had to contact customer service through their chat and I always had an customer service agent within 5 mins.Always there to help
So far, I have had a smooth,no hassle time. I have made deposits and now I get the pleasure of cashing out. They have made the withdrawal process so simple the app has been a first class app! Thank you BetBitWin!
I love VegasX because of the extra play which is called wager and great games but the sour part is when I cash out my chargeable balance it get declined because they want you to play the wager balance which will always be there even when I win off of it, I just wish they wouldn't decline my withdrawal every time when I put in the chargeable balance
Only problem I have is that I wish they had flash withdrawal like they have flash deposit, I hate having to wait so long to get my funds on dogecoin, 24hrs too long!
I don't understand why flash deposit and quick deposit takes so long sometimes, I might as well deposit to regular way
I've been a good loyal paying customer, but for awhile haven't been satisfied it's one thing or another today my issue is trying to withdrawal and unable to because I'm not receiving otp why I don't know there should be another way to be able to withdrawal if that way isn't working, it's easy for them to collect but hard to receive my winnings.
Since I've been playing I've always deposited minimum of $10 and yes know the charges so was never given the full amount on platform, today
I deposited same amount and after fees was told I had to deposit $10 to be eligible to play, because they decided to change their rules without notification, and now they have my deposit on hold which is bull I just can't believe after all the money I've deposited on bitbetwin they want to treat a good paying customer
With this bull, it's not right. I'm really really disappointed on this bitbetwin,
Just wish withdrawal times were as fast as deposit because 12-24 hours is a little excessive. But it's ok
Always helful and good discount codes. I've had a good experience with the gaming website. Easy fun.
I win and no Pay don't play bitbetwin it take your money I spent to much money.play and no win at all$ 2000.oo I put in the game
We apologize for the inconvenience you've faced. We're committed to resolving this matter for you. Kindly contact us at our support email with your website email, and we'll be more than happy to assist you and address any concerns. Thank you for bringing this to our attention.
I love bitbetwin. It has plenty of platforms to choose from. My favorite platforms are Vegas sweeps and Vegas 7. Download and deposit I promise you it's worth it.
Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!
I love this game. I have encountered some issues at times and the support team are very helpful and are there to chat with you 24/7 or you can call. They are there making sure you have everything you need. Today I won I hit the jackpot and they process your payments in a timely manner. For those who have doubts DONT! Here's your sign to get it register( you get a bonus free $ for registering)
I won $100 on firekirin off a 10 cent daily spin and they are refusing to pay stating they don't pay winnings on daily bonuses even though it doesn't state that anywhere on their terms and conditions or FAQ
They take too long to cash you out, they make you lose everything. It's kind of ridiculous because they already have a limit set anyway. Games are glitchy.
I cashed out once and since then my past 4 transaction have been canceled because they take forever.
Great platforms to play. Withdrawal is in process. Vegas x is my favorite. Numerous slots just like the ones I play in casinos.
Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!
Fun to play. Easy deposit and withdrawal processes make this the best site to play casino games. The variety of platforms is a bonus!
BE CAREFUL THEY CHANGED POLICIES AND DIDNT LET NOBODY KNOW CAUTION BEFORE ADDING MONEY LOOK AT THE CHANGES! They told me they would tell their marketing company about not letting us know ahead of time about the changes never denied not telling us the changes! Be aware!
Dear Emerald, we are sorry that you had this experience. We would be really happy to solve this unfortunate issue. Please contact us at [email protected] with your website email and we would be happy to help you!
I love this site I win on here all the time only thing is you can't withdraw until $20. They have a freeeplay whelk I won $50 twice off it I love this site easy to use. JUST HAVE TO HAVE PATIENCE!
Thank you bitbetwin.cc/milkyway i had a blast again and y'all always provide a lot of platforms to choose from and please get more new games0
Your comments have been shared with our entire team at BitBetWin. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon.
Swift with great help with my withdrawal and for sure I'll be coming back to play again thanks a million Arthur
Don't waste your money or crypto on these sites. Customer service always has some kind of chip on their shoulder. They take their sweet sweet time when you actually put in for a withdraw. Literally they advertise the world but when you deal with them in person they're crap. Doesn't respect their customers at all.
Dear Wa, we are sorry that you had this experience. We would be really happy to solve this unfortunate issue. Please contact us at [email protected] with your website email and we would be happy to help you!
Very fast response time. Especially when trying to find a solution to a problem online. Chat is very responsive.
I've played here for a few years now And haven't had many issues. I was playing a game on Ultra Power, I won $900 in bonus which I never received. After numerous phone calls, messages and chats they told me their reasoning for declining my withdrawal, A 'glitch'. A glitch in their system prevented them from paying me. It's been about 3 weeks now and I'm still trying to get my $26 deposit back. For this reason they suck.
They have received thousands of dollars from me, I am level 6. It's disheartening that once a jackpot finally drops for me, they refuse to pay it and call it a glitch.
Out of all the online venues, bitbetwin is still my favorite! They have daily promos and ways to multiply your deposit!
This site is nothing but a scam, and anytime you try to cashout, a "new" policy pops up for why they can't pay you...not only am I telling you to NOT give them a dime, but also, do NOT even waste your time playing with their "Freeplay"! PATHETIC!
Dear Julie, we are sorry that you had this experience. We would be really happy to solve this unfortunate issue. Please contact us at [email protected] with your website email and we would be happy to help you!
Bitbetwin's a fun sit to play and I've got my favorites on Vegas X... and they ACTUALLY PAY when you win!
Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!
Yay! Lucky Vegas X Day! I don't use any other site to play my favorite Vegas X games... Bitbetwin treats me soo good... why take a chance with another site that may NOT treat me right! RIGHT? I LOVR BITBETWIN!
I won $150 twice in 2 days on bitbetwins new plat form cash machine get with the people join bitbetwin
Dear Jimmi, thanks for the awesome review! We work hard to meet expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
I just played my free $1 and hit for 60$ and was able to cash out the whole 60$ and it is so easy to get ur money sign up for bitbetwin and start playing/winning.
No longer makes withdrawals for me! Their verification code to withdraw is the only communication I cannot receive anymore. They tell me after several several other suggestions to try, I will have to try changing my phone number and maybe I will receive the code then. I get their replies to my emails, their texts to ask for deposit money deals, their email promotions to ask money for deposit as well, but not the email or text with the code needed to complete my request to withdraw. It's been months of their run around. Do not use this site! And when they say we are sorry for your trouble, email us with your information and will help you…that ends in a run around that doesn't get my withdraw verification code either. I receive all emails and texts that promote their site about deposits and all emails responding about my issues but not the text or email with the code I need and they don't have anyone that can give me a code to use only the one that has to be received by text or email that always worked before. When they changed from bit…az to bit…cc must be when they became sheisty and Not reliable with no follow through.
Dear Toni, we are sorry that you had this experience. We would be really happy to solve this unfortunate issue. Please contact us at [email protected] with your website email and we would be happy to help you!
Bitbetwin is the Absolute best there is all of my favorite platforms/games. Great bonuses to choose from and lightning fast payouts
Dear Aaron, thanks for the awesome review! We work hard to meet expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Nothing but awesome service from this company all games are fun and payout is always on- time. No complaints here great place to play
As of today I am no longer a user on this platform for many reasons. But the straw that broke the camels back is I have officially been waiting 30 hours for my withdrawal and not one of the people from this site has contacted me or been able to resolve the issue and expect me not to be mad and continue to wait for them to pay me when they were supposed to have y money sent to within 24 hours and we are past 24 hours going in to day 2. I have been on them all day and my money is still in the processing stage with no progress for 30 hours! 30 hours hell yea I'm pissed and will be officially banning myself from the site after I receive my withdrawal. There phone has been busy all day, and it is in there withdrawal page post. It says withdrawals may take up to 24 hours and we are beyond that and still I not been contacted by no one from their fiance team or anyone else about my money. But was told to stop messaging them via chat before they ban me for spamming them with the same question about my deposit which I feel is ridiculous when all they have to do is send me my money so I can get on with my day. Instead they are still playing with my money and I had to walk home in the rain because I did not have enough for gas or an Uber because of their dealy. I'm done with this site so I really don't care at this moment what they do to my account. I just wat my money and I will start going back to the casino if I get the urge to gamble, at least I can get my winnings right then and there with no wait or hassle.
Dear Tiffany, we are sorry that you had this experience. We would be really happy to solve this unfortunate issue. Please contact us at [email protected] with your website email and we would be happy to help you!
I love this site and it's sister site. If you pace yourself the wins can be huge! Thanks Bitbetwin...
Answer: Dear Dominique, please contact us at [email protected] with your website email and we would be happy to help you!
Answer: Total scam. I've been with them over a year and they denied first withdrawal request citing "technical issues" with the platform. I can't login to the platform anymore, my account apparently was deleted but my wife can still get in and play hers.
Answer: It's always taken so long to add the freeplay to the chosen platform. I've been complaining about it. They need to do what Win777 is doing, where it automatically loads to your wallet and you're able to choose the platform right away and even be able to use the bonus codes on with it. Unlike bitbetwin and bitofgold.
Answer: Dear Philip D, please contact us at [email protected] with your website email and we would be happy to help you!
Answer: Dear Jose, Thank you for taking the time to give us feedback. We truly value your feedback and look forward to hearing more from you often.
Answer: You will get three emails. One saying it is accepted, one saying it is processing, and one saying it is completed. Once you receive the one that says completed, check your account. It should be there then. If not, wait a few minutes and check again. Sometimes the network is congested and it can take a few minutes longer to show up in your account.


Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us.