BigStubReviews 486

Unfortunately we had a horrible experience using big stub. My wife and I showed up to an event we purchased tickets for but unfortunately we never received them although we were charged for them. After sitting on the phone with their customer service for over 3 hours in the parking lot of the event we still never received tickets and missed the event we drove 2 hours to attend. After the 3 hour conversation they determined they were not going to refund us for the tickets we never received, I even gave them the account information to log into where my tickets were supposed to be transferred to and they themselves were unable to locate them. Moral of the story is I would be cautious using this company for ticket purchases so that way you aren't disappointed that you miss the event and also the money you spent for absolutely nothing.

I tried to purchase two Dodgers tickets from these losers, and they "Pre-authorized" my card, meaning that they took the money out of my account. They refused to tender the tickets, but encouraged me to try again because of some computer glitch. When they couldn't jam me up for more money, they refused the transaction. The customer service people are the most despicable that I have ever experienced, and they are all the way in CT. The business is run out of a MailBox Etc. in the San Fernado Valley. The owner of this company must be a complete jerk. The employees are doing real damage! Several people are starting to complain about them: It doesn't take long. Use Mark's tickets instead, their customer service has respect for customers and some class. Bigstub is a big joke!

I am extremely disappointed in BigStub. I purchased 2 Box seats for the Miami Tennis Open one month in advance. Less than 1 week prior to the day I bought tickets for, they emailed me saying the was a 'technical oversight' and my tickets were no longer available but they could provide me other tickets in a different section (not box seats). I have hotel and flts reservations for this event, so cancelling was not a good option for me. I called within 24 hours of this email arriving. Once on the phone with me they now say they dont have those tickets either but could give me seats even further away. This was just a pure and simple 'bait and switch'. Their website says '100% guarantee worry free' - that is a pack of lies. They eventually provided section in sec 209... a far cry from courtside box seats and a bit of a refund. Extremely disappointed. This was going to be a special weekend. When it seems 'too good to be true' know that you are right! Never using them again!

Bought tickets to an Event before the official release to public which made me nervous but everything was awesome. Seats were great and where they were supposed to be.

At checkout it didn't let me use the promo for the Discount but I contacted customer service and the mailed me a check for the difference in a very timely manner. Admittedly They didn't want to refund me the discount, as with any company they wanted to apply it to my next purchase but that was not acceptable to me and they went ahead and sent me the refund. I will order from again.