BiggerBooksReviews 637

I ordered a book and paid for the expedited shipping cost, which was supposed to be 1 to 5 business delivery. After 6 business days, I started a chat with the Customer Support agent, which took me 1 hour to rich the agent out. They said that there was a delay from a distributor, and the book was not even shipped at that time. When I asked who was responsible for the money I paid for expedited shipping I get this response from the agent:
"Again, I do apologize but this is the process. I have explained it to you numerous times and there is nothing further that I can do. A request to cancel has been sent, you have been advised that there are no guarantee and if it is not cancelled in time, you will need to return the item for a refund. Is there anything else I can assist with?"

My advice, Do not rely on this bookstore.

The book was cheap and gets the job done. However, the loose-leaf paper came with half the pages upside down, and the rubberband wrapped around it started to curl the edges, almost ripping them.

The shopping experience was great, I like that I could search by DOI. Books were in good condition and arrived fairly swiftly.

Great got in in a timely manner before fall semester thank u

Ordering was so easy and the books arrived fast. The book itself is in great shape. I saved a bunch just by renting from Bigger Books.

AMAZING Experience! The book is easy to read and had many great options and tools. Thank you so much.

The book was in great condition and was received fast

Great price, shipping not as early as expected. Reached out to customer service which was very responsive and helpful. Will buy again just in advance of needed time frame.

Easy to order but unclear description of the item being ordered resulting in need to return

Easy to purchase; great price. Easy purchase. Will purchase from Bigger Books again.

Great the book is lovely and it is so easy to get too

Nice, easy-to-use website that has stored my info from last semester so ordering was a breeze!

Customer service was sub Par. Told me I would have to pay money for my rental even if my book got lost in the mail.

My order was mysteriously cancelled. Book was never received :(

My book arrived on time and was in good condition.

Wonderful. Easy to place order, prompt customer follow-up to enquiry and a sense the business strives for a great customer experience.

I needed a textbook for a college course I was taking, wanted the e-version for my kindle, and found a match for the ISBN on BiggerBooks. I should have known that having the best price online was a red flag. BiggerBooks had the e-textbook rental listed for something like $20. I ordered the textbook, and importantly, the listing included no other information other than that it was a rental of an e-textbook. Usually, the material will download to your kindle or send a link to your email automatically, but BiggerBooks sent a code through the mail. The code arrived in an envelope that said "once opened code is void" or something like that - warning that it could not be returned. I thought this was no problem, as I had no reason to think that there would be a problem with my order. However, the code they provided was a code that required a specific access link from a college teacher in order to be able to log onto the textbook website and THEN use the code they provided to access the text book. Well, of course I had no special code from a teacher. The instructions explaining this were INSIDE the envelope. When I reached out to BiggerBooks about this, they had no special codes to provide either- so there was NO WAY for me to access the materials I paid for, AND NO WAY for me to know that I needed a special code prior to trying to access the materials on the textbook website. It was not listed in the BiggerBooks materials listing ANYWHERE that ANYTHING other than the rental fee was needed to access the materials OR that they WERE NOT PROVIDING A COMPLETE PRODUCT. They refuse to refund my money, saying I had opened the envelope. This practice is misleading and they did not take into account thier own misleading listing when "trying" to resolve my issue. Feels like a scam.

So far okay. Will add when I actually receive the book. The book when I received it was as noted.
I had paid the shipping cost for 2-day air but it was delivered over a week later?
Bigger books contacted me after I received my shipment later than anticipated after I had paid to have it shipped faster. They credited my account to make up for it being late. Thanks Bigger books, I appreciate your efforts and great customer service.

The books I bought were worth the $5 I paid, but if I had known they were marked with highlighter so much I would have rather paid $10 for a nicer copy. Wish there was a description.

The product was very easy to use and easy to access