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BiggerBooks

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Save big on the college textbooks you need this semester at BiggerBooks. Free shipping on orders over $59 and a 25 day worry-free return policy.


biggerbooks.com
Founded in 1999
Lexington, KY, United States
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BiggerBooks Reviews Summary

BiggerBooks has a rating of 3.4 stars from 637 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BiggerBooks most frequently mention good condition and timely manner. BiggerBooks ranks 6th among Textbook Rentals sites.

quality
571
This company responds to reviews on average within 12 days

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6,983 reviews

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Maryland
1 review
0 helpful votes
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Fifty-fifty
September 4, 2022

As this is my first time shopping at this site and one of the two things I purchased was unusable, I can only say that this has the potential to be a great site for used books at yard sale prices.

Date of experience: September 4, 2022
Erin C. — BiggerBooks Rep
over a year old

Thank you for shopping with us! -BiggerBooks

Minnesota
1 review
0 helpful votes
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Nice
October 2, 2022

Nice nice nice nice nice nice nice nice nice nice ni

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 2, 2022
Florida
1 review
0 helpful votes
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N/a
September 2, 2022

Very easy to look up the book and make a decision on how I wanted to get my book. Would Highly Recommend!

Date of experience: September 2, 2022
Kansas
1 review
0 helpful votes
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No communication
October 2, 2022

I placed an order for a book, and checked on it periodically.

Everything was going well, until suddenly my order was listed as "cancelled and refunded."

I contacted customer service via email - The only method offered - and habe heard nothing since, until Sitejabber asked if Id received my book.

So, Sitejabber, no.
No I have not, and I will not be using this vendor again.

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 2, 2022
Colorado
1 review
0 helpful votes
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Emails
September 1, 2022

East shopping, great delivery and they check to make sure you got your textbook.

Way too many gosh darn spam emails after order though.

Date of experience: September 1, 2022
Alabama
1 review
0 helpful votes
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Books
September 1, 2022

The experience with Bigger Books was excellent, the books arrive in a a timely manner.

Date of experience: September 1, 2022
Ohio
1 review
0 helpful votes
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Great Service
August 31, 2022

Ordered the book, was delivered quickly. Able to start my semester on time.

Date of experience: August 31, 2022
North Carolina
1 review
0 helpful votes
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Simple
August 29, 2022

It's for my class so pretty well. It did take a day longer than expected but i understand

Date of experience: August 29, 2022
Pennsylvania
2 reviews
0 helpful votes
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Good
August 28, 2022

It was good but this survey is kinda unnecessary imo

Date of experience: August 28, 2022
California
1 review
0 helpful votes
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Good experience
August 27, 2022

Good experience will order again. Awesome books awesome prices.

Date of experience: August 27, 2022
Georgia
1 review
0 helpful votes
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Better books
August 27, 2022

Overall, I had a good experience. The books were the best prices I could find.

Date of experience: August 27, 2022
Illinois
1 review
0 helpful votes
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Reliable site
August 27, 2022

Book received in timely fashion. The ordering process was seamless.

Date of experience: August 26, 2022
Illinois
1 review
0 helpful votes
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Awesome experience
August 27, 2022

My correct order arrived on time and was handled with care. Thank you!

Date of experience: August 26, 2022
Texas
1 review
0 helpful votes
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Great website
August 27, 2022

I got the book quickly and for a great deal. Perfect condition

Date of experience: August 26, 2022
Tennessee
1 review
0 helpful votes
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Everything was good
August 26, 2022

Site was easy to navigate and everything came as expected

Date of experience: August 26, 2022
Washington
1 review
0 helpful votes
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Happy Customer!
August 21, 2022

It's been great! I ordered the product, it arrived on time, and in great condition.

Date of experience: August 21, 2022
Texas
1 review
0 helpful votes
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Quick to respond
August 19, 2022

I entered an incorrect address for my order and they were quick to respond to the issue and fix the problem.

Date of experience: August 19, 2022
Erin C. — BiggerBooks Rep
over a year old

Thank you for choosing BiggerBooks!

South Dakota
1 review
0 helpful votes
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I got what I asked for.
August 19, 2022

Saw website pop up in a google search for my book, ordered it, and it was swiftly delivered.

Date of experience: August 18, 2022
Massachusetts
1 review
0 helpful votes
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N/a
August 18, 2022

Arrived quick, the book was in great condition, and I can read the text. Little no no writing in it.

Date of experience: August 18, 2022
Pennsylvania
1 review
0 helpful votes
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Great Service
August 17, 2022

Quick shipping. Item in condition described. No issues with purchase.

Date of experience: August 17, 2022