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BiggerBooks

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Save big on the college textbooks you need this semester at BiggerBooks. Free shipping on orders over $59 and a 25 day worry-free return policy.


biggerbooks.com
Founded in 1999
Lexington, KY, United States
How would you rate BiggerBooks?
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BiggerBooks Reviews Summary

BiggerBooks has a rating of 3.4 stars from 637 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BiggerBooks most frequently mention good condition and timely manner. BiggerBooks ranks 6th among Textbook Rentals sites.

quality
571
This company responds to reviews on average within 12 days

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6,983 reviews

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Missouri
2 reviews
0 helpful votes
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Excellent
February 3, 2023

Great book! My toddlers has fun while learning. Fast shipping as well!

Date of experience: February 2, 2023
California
1 review
0 helpful votes
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BiggerBooks is Great!
February 2, 2023

The website has a great selection, lots of coupons, and quick and easy to order.

Date of experience: February 1, 2023
Erin C. BiggerBooks Rep
over a year old

Thank you so much! -BiggerBooks

Colorado
1 review
0 helpful votes
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Great Rental
January 31, 2023

It is great to have rented books when they are so expensive to purchase at CU.

Date of experience: January 31, 2023
California
1 review
0 helpful votes
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Horrible customer service
March 1, 2023

I never received the book I ordered back in December. Two emails to Bigger Books with no response. I now have to go to the bank to get the charges reversed. Will never use them again.

After my review, we magically received the book we had been missing. Lindsay said they have no record of my emails, but I responded directly to an email from them asking about our order, I've attached pictures.

The email from Bigger Books provided a link to click on to submit feedback about our order. I responded with this link, order number, problem, etc. twice. It tells you someone will get back to you within 24 hours. That never happened. Apparently the link provided by Bigger Books for feedback doesn't operate properly.

Date of experience: January 30, 2023
New York
1 review
0 helpful votes
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A
February 28, 2023

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BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 29, 2023
Texas
1 review
0 helpful votes
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So sad.
February 26, 2023
Updated review

I got the book a week ago. It was in poor condition, and all the pages were out of order.

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 27, 2023

Its great!
January 17, 2023
Previous review

Its great!

Date of experience: January 17, 2023
North Carolina
1 review
0 helpful votes
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Review on ¿como se dice?
January 27, 2023

It was very quick and easy to order and came very fast in the mail

Date of experience: January 26, 2023
California
1 review
0 helpful votes
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Book purchase
February 25, 2023

I ordered the book from Bigger Books because it was shown
As available. After ordering the book, I got an email,not the same day, that the book would be delayed due to the supplier.
Once I received the book, the paper cover of the hardback book was scrunched and torn.

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2023
Washington
1 review
0 helpful votes
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Eced
January 25, 2023

Great book, other then the fact that it's a loose leaf book so i had to buy a binder for it.

Date of experience: January 25, 2023
Virginia
1 review
0 helpful votes
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Very smooth transaction!
January 24, 2023

I've never ordered from Bigger Books before and the purchase transaction was seamless! Had to find a good quantity of textbooks for a class that was added last-minute. Dealing with multiple vendors is rough but my BiggerBooks transaction was easy. Thank you BiggerBooks!

Date of experience: January 24, 2023
Maryland
1 review
0 helpful votes
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Excellent
January 23, 2023

No hassle at all. Reasonable prices are excellent delivery service.

Date of experience: January 23, 2023
Louisiana
1 review
0 helpful votes
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Great
January 22, 2023
Updated review

Wonderful job all-around. Affordable with quick shipping.

Date of experience: January 22, 2023

Great prices on hidden gems
January 17, 2023
Previous review

Great prices on hidden gems.

Date of experience: January 17, 2023
Ohio
1 review
0 helpful votes
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Disappointed
February 21, 2023

This workbook came already written in and filled out with hand-written answers. I expected to be able to use this for a class I'm teaching and it is not usable. Very disappointing.

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 22, 2023
New Hampshire
1 review
0 helpful votes
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Fast Delivery
January 21, 2023

Books came in great condition and timely, actually sooner then expected.

Date of experience: January 21, 2023
California
1 review
0 helpful votes
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I have a few issues I'm still sorting out
January 20, 2023
Updated review

I needed a book fast, however I still have yet to receive part of my package so until I get that part of my order I think all is going ok.

Date of experience: January 20, 2023
Erin C. BiggerBooks Rep
over a year old

Thank you for being a valued customer! -BiggerBooks


Yay I like this website
January 10, 2023
Previous review

Yay I like this website

Date of experience: January 9, 2023
Florida
1 review
0 helpful votes
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Good condition
January 20, 2023

The text book was delivered on time and it's in great condition.

Date of experience: January 20, 2023
Erin C. BiggerBooks Rep
over a year old

Thank you! -BiggerBooks

Georgia
1 review
0 helpful votes
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Good
February 18, 2023

Good good good good good good good good good goood

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 19, 2023
Washington
4 reviews
0 helpful votes
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Excellent book
January 19, 2023

Ordering was easy, price was very good, book was shipped quickly, arrived in perfect condition.

Date of experience: January 18, 2023
North Dakota
1 review
0 helpful votes
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My experience
January 18, 2023

It's good thanks. The correct book and had no issues

Date of experience: January 18, 2023
Indiana
1 review
0 helpful votes
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Exam book
January 16, 2023

I'm glad I only rented it instead of bought it due to how thin it was. Seems like it will help prepare for my exam in the near future.

Date of experience: January 16, 2023