BigBasketReviews 174

I've started ordering BB since covid, they keeping giving things which aren't ordered. Customer service is useless..

Bibasket people fooling clients in the name of onli ne payment and then charging extra like order value 100 rs and then 25 rs extra

They will not delivered everything u've order. Then they will say u return the product. Deduct the variable weight charges of 20grm also.

Never available customer service.
Wasted money as well as wasted time also. Stay away..

I had a horrible experiance with BB. They deducted all my advance with them during lock down. Nothing was delivered to me. Now there is no action from their end evan after chasing them for the last three months.

I ordered for the first time and got stale and rotten products delivered. Potatoes were mostly rotten and sabudana was stale

My experience with a big basket was fantastic, I buy veggies regularly from a big basket and I have to say they have very fresh fruits and vegetables. And mostly saying that I don't have to be in a que or have to go buying vegetables from the shop, BigBasket has proved to be everything I wanted in an online supermarket for me. Helpline providers are always able to assist you with any kind of query.

Ordered combo pack, but sent one only from that pack. Very Very poor service. But why they are sowing in list.

Big basket is cheating the customers. While ordering online they are taking full payment, while delivering they are not delivering all the items, and while they just tell you will get refund of the undeliverable item but they never do it. We tried to contact kalyan -Thane branch many times for refund but they have not returned the money.
Very bad online experience.

Very poor and pathetic service. Order has been cancelled by Big Basket and they don't even bother to inform us. Their time slots are for 2-3 hours that also in the middle of the day, we cannot select the time slot also, for this customer has to wait and sit for the order at home. They will refund the money in wallet instead of bank account. Why the customer will try again for Big Basket.

They follow their convenient policies, they will not refund money for the products which were not delivered, we have to call them calculate and get the refund done, don't have a minimum responsibility to resolve customer complaint.

I have ordered some fruits and vegetables.
And half of them are spoiled and rotten.
Very bad quality.
Not at all happy with their quality

Never go with BigBasket.
For any of the problem, instead of getting solution, their team will play with you table tennis.
When you call, they will tell you to drop mail.
When you drop mail, they will tell you to call.
But never give you any solution.

This is with reference to my order no BGUO-**************, I ordered dry fruits. Almonds and walnuts were very old and also they are sending expired products. For reference I am including photo of expired mustard sauce big basket sent to me

Continuously accepting order but after days or 2 days sending msg that due to operational reason your order is cancelled and money will return after 7_8 days.if you are operational constraint stop taking order since people are ordering essential food items. Uour sorry msg will not feed the stomach. Highly inefficient I will not recommend for essential items feel cheated.

Car was damaged by bigbasket van i gave the complaint but they are simply saying not our van all our neighbours saw the van also i also send the cctv footage they are not responding correctly.

Yesterday ordered fruits and vegetables today delivery boy throwe items infront my home and customer care stupids saying sorry from morning no action taken

Bigbasket selling low quality rice in name of Miniket, also they are charging hire than market price.

Pulak Goswami
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