BigBasketReviews 174

Using bb since 3 years. Disappointed with recent orders in Bigbasket. I ordered tissue papers but received different product. I ordered "Just bake" bread and got it without an expiry or manufactured date. Last one was Kisan Ketchup, even that doesn't have an expiry or Mfg date. How bigbasket is allowing to deliver a product without these important details? If I rate the product as 1 or 2, bb team is not publishing the rating or reviews. If I give 4 or 5 rating, they are publishing it.

I downloaded big basket app during April 2020 with a great hope they deliver vegetables and groceries during the lock down period but to my surprise they app most of the time says all slots are full. But i was lucky few times and got delivery when the slots were open. Initially they supplied all item ordered when the lock down was more stringent but later last three orders some item were not supplied citing it is not available at the time of packing and the amount paid is credited in my wallet forcing me to buy again and again with them. Most of the online apps will refund the amount if the items are not available but not with this company. I feel it is unfair trad practice to forcing the customer to continue buying with them. As many customers are pointing out in their reviews the quality of Vegetables and fruits are not having good keeping quality and their policy of return is within two days after delivery and it is impossible to cut and use them within this period.so I am not satisfied with the quality and trade practice.

At the outset, I must thank BigBasket for delivering groceries few times during lockdown. However, they have no control over the quality of fruits & vegetables that are being delivered or transportation of the products. At times, the items a lying on the floor of the vehicle. Customer Service is a big zero.
The site is user-friendly to search for products but one has to take a trip to the moon to lodge a complaint. The site has been made in such a way that one has to spend hours searching for a path to complaint. There is an exchange system but who will exchange items worth 50 & 100 rupees when getting a Delivery Slot is so difficult.
I have faced issues with quality of products, cancellation of critical items, shortage of delivery, damaged items, refund, technical issues etc., etc. but Customer Service has been pathetic. Even these days, there will be nobody on the Chat Option. If one calls up Customer Service, there will be vague response & nil resolution. They will promise to call back but NEVER has anyone called back.
Spending an hour or so, one groups 15 to 20 items in the Basket. Though these items are seen as available, few of them (at times more than 50% of the items) will be knocked off the list stating they are not available? After payment, there will be no delivery slots. One has to keep checking every time to see if there is a slot available. By the time a slot is available, another 25% of the items are not available. Advance against order is paid after a slot is available. Next day, a mail will be received that some items are not available. Then we have to wait for a 3 hours window as the actual timing of the vehicle is not know. Even after all the reductions in the list of items, there are times when the delivered items are short of the final order. What kind of Stock Control is this?
Recently I have been facing technical issue wherein there are several Delivery Slots seen during the day but at Payment Stage during checkout, there is a message that no delivery slot is available.
I have sent several emails to Customer Service with screenshots of the error but each time some different person responds with different interpretation of the issue and zero resolution. Instead of escalating the issue within their technical team, BigBasket is ignoring the complaints because they are currently full with Orders. This is really frustrating. By the time the issue is sorted, most of the items will not be available, as the way it happened last time too.
Yesterday & today, I have sent emails to the CEO of BigBasket but yet to receive a response. If they are not bothered about Customer Service, very soon Customers will look for options. Kindly review your operations & review before it is too late.

They have started to trap clients to re-buy products from BB only, The app show availability of products and they only notify you about the unavailability of products after your order is out for delivery and the money is transferred to you BB wallet. Earlier these thing never happened. You can no more rely if you are going to receive everything you ordered and can be left disappointed hours before your delivery and you have to go out looking for those products from other sources. No point in making payments to BB before delivery.

I INSTALLED THIS APP TO HELP ME DURING LOCKDOWN BUT IT FAILED... I ORDERED GROCERY FOR CASH ON DELIVERY BUT THE DELIVERY PERSON AT THE DAY OF DELIVERY DENIED TO PLACE GROCERY FOR CASH AND ONLY KEPT ASKING FOR CREDIT CARD PAYMENT, I STAY IN US AND PARENTS IN INDIA, THEY DONT HAVE CREDIT CARD AND DONT KNOW MUCH ABOUT ONLINE STUFF... FELT BAD FOR THEM WHEN I HEAR THAT THE PERSON TOOK BACK THE ITEMS AND NOT ACCEPTED CASH... NEXT THE APP INFORMED ME THAT THERE WAS AN SECURITY ISSUE WHO DID NOT LET THEM ENTER IN SO THEY CANCELLED THE ORDER... ATLEAST PROVIDE TRUTHFUL REASON GUYS... BAD EXPERIENCE

This is so redicoluos that you always tell missing items after paying amount.
And second thing you keep our money in your big basket account. For that it is our obligation to purchase your items of that money n then you charge 50 rs delivery. Mere sath 2 baar ho chuka hai aisa. Har baar missing items ke paise wallet me rah jate hai, ek baar 163 rs rah gaye wallet me missing items ke fir usko wapis lene ke liye maine socha ki items purchase karti hu to 163 rs me main rs 50 delievery charges du. Or nahi to inse jyada saman lo. Or dusri baar b inhone yahi kiya maone 2000 rs tak ka saman liya wo 163 rs wapis lene ke wajeh se or in logo ne fir mere ek items missing dhikha ke fir paise apne bb account me rakh liye. Itni ghatiya service hai. Ki majboori me inke yaha se kabhi kabhi saman mangna parta hai.

Take me my feedback.
Thanks
Poonam

I download bigbasket app around 40bdays befor and i try to purchase some product after so much difficulty delivery slot for me that is impossible if not take bb membership for 3 month for this i paid 299 rs. After this also not plan delivery on my address also my membership money not return to my ac its cradited to my bb wallet and that is unise as i mention earlier. Without bb membership u not got delivery slot. So in direct my 299 is block by bb..