BigBasketReviews 174

Had placed order 3 to 4 days in advance but, BigBasket all of a sudden cancels the order on the day of delivery without prior information. Customer service is not helpful as they do not try to resolve the situation. They are like parrots who only tell that they are sorry for the inconvenience, you can place the order again. Once we place the order with BigBasket we should also have a backup plan else we will have to starve!

I have booked item online and it lead to multiple orders because poor website connections, when I contacted customer care it directed me to website and asked to cancellation online and it charged me 30rs for each cancellation. Because of poor website services it is diverting to COD causing confusions and charges.

Fruits and vegetable quality is very poor
Coconut has no water it is empty
Banana has very poor quality

Why this company is forcing every one to eat Halal meat? Does food has some religion? Can you dare to say every food grain is already offered to village deities?

We stay in Malad east Mumbai. We are ordering to Big Basket Daily, their cheater sister company. They are showing everything available but after we transfer money and place order, they never supply anything. They should wind up the company and stop this Cheating business.

I ordered quail eggs it was rotten eggs bigbasket claim delivered fresh but its was horrible henceforth please never order eggs from bigbasket

They cancel few items and distributes price of cancelled items with other existing vegetables in the list instead of full refund.

Apple 255 for 6 piece of very small size and was rotten when cut. Rotten oranges and were very bitter, grapes are very sour. Kiwi were rotten bananas were rotten. I paid more than 1200 rupees for these fruits and they are not worth even 500 rs. Guys purchase fruits from radi on your street instead of purchasing from Bigbasket.

They deduct money from the advance made to them without delivering the product. Customer care is horrible. No resolution.

At the time of pendemic when we need most to don't go outside you guys are forcing us to go out I live in ahmedabad which is metro city you can't even afford to serve such a big city where people go mostly for online shopping it's almost 20 days even more I am trying to book slots but I haven't get yet pethatic service. Atleast you can take order it may take 2-3 days but you are not allowing to checkout...

I ordered vegetables 3 times and all the times those are almost damaged when it reached to me. Worst customer support and even no reply for amount related queries. Phone support is worst. Pls pay amount just before reach/after reach otherwise if some items r not delivered very difficulty to get back ur amount.

First they didn't deliver the proper order items and then their customer service hasnt responded in 24 hours. Pathetic service!

They do not answer your mail or call, there is nothing called as customer care... They don't give a dam after your deposit money in their application... I am trying to order but they are not accepting y order I have buyer membership also still no response... Shame on you Big Basket...

Worst experience using both BB app and webportal for ordering daily need since from 10 days. But still no luck in homepage it shows slots are available but while checkout it shows slot are not available worst customer support worst it services and worst management. Even it not applicable for 1 star. I already uninstall app and will take a note in future not to use anymore BB.

Apples, pomegranate and papaya rotten in the snack of items. Request a refund of the above mentioned.

Big basket supplied damaged products and their system is not allowing for return or exchange of items. There is no response to my message / chat. Very poor service. I have paid for items that are not usable. I request bigbasket to provide refund for the damaged / defective items.

It's going to be a month since big basket cancelled my order and till date no refund is done if I send a mail the only answer I get is ticket number is generated and the team has been asked to do the process. This is the second time that they are harrassing me for my refund worst set of team... Chester's