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BigBasket Reviews Summary
BigBasket is an online supermarket in India that offers a wide range of groceries and home needs. They provide instant delivery from bbnow, which ensures that essentials are at the doorstep within 15-30 minutes.
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This the wrost services I have seen in industry, they cancelled the order without informing and return back the money to wallet and when I called they told me that money will refund me in 7-9 working days. My question if I order something more value like 6000-7000, so I have to wait till the money comes, and I can't use it open market. I am going to Cunsumer court for my loss!
Guess the traditional go to supermarket to buy method is best! Things like Big Basket do not work in India. I placed an order on Sunday for delivery on Tuesday morning! Having got a text on Monday confirming delivery, I waited for the entire specified delivery slot on but no one came by. When I called the customer care, the person delivery team and said the order was cancelled. I didn't received any email notifying cancellation. Also I made a payment via Card that was taken through. They don't refund in cash so what is point of using their service!
Their advertisements on television and radio are pretty enticing and enterprise idea also appears western but they do not back themselves with resources and quality! Absolute waste of time and effort.
Also don't be surprised if the grocery arrives wet or damaged as they just throw stuff everywhere. I returned a pack of oil as it packaging was damaged only to realise that the oil pack burst when the delivery person threw it in a crate! They have also broken my front door stopper without paying for it!
Not satisfied with provided services. As bigbasket is not at all big in sense of grocery. Quality is low and also not so reasonable..
Delivery was good in the beginning, but last few deliveries have always be late, and done fresh food items have been bad and returned. Today's delivery was between 7 and 9:30am. It is now 9:50am and no sign off them.
I am regular customer to bigbasket from Mumbai. I take all my monthly grocery from them. Initaily 1st two delivery it was all good. However since this year I see duplicate products getting delivered in bathing soap and eatables, because of which i m facing rashes all over my body. I want everyone to know and stop buying products from bigbasket.
I did call them as well as mailed them my problem with all the proof, there is no reply.
From the business
At bigbasket.com we believe in being smart, quick and efficient, making your life as leisurely as possible. We understand that in this fast-paced world, time is always of the essence and hence want to make your grocery shopping easy and convenient so t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members