BigBasketReviews 174

Very disappointing service of big basket. They did not delivered the stuff in the time slot. When I called, they just informed that they will not be delivering the order and on being asked on rescheduling the order, big basket team denied and said that there are no slots available for the following day. Big basket doesnt value its customers and want them to suffer for their mistakes.

The service aspect of Big Basket is dismal to say the least. Deliveries are not firm and cancellations happen at the last minute. Often the quality of certain vegetables ad fruits is not at all good but they do refund the money when they receive a complaint. Refund is not the answer. Customers order for their need and they cannot be getting bad quality stuff. Seems there is no quality control in procurement. Customer care is absolutely dismal and if one may notice, the same standard answers come from them each and every time. I feel like asking them to also furnish us with their list of excuses so that we do not have to read their full excuse and they can just quote the serial number in their excuse statement. Being a TATA enterprise, it is quite surprising and shameful.

My delivery was cancelled without information and no refund given they say they take 48 hours for the refund to get credit the same that BigBasket is using tata's name and spoiling the name every other app reference to the upi is refunded immediately but not this cheater company they are surviving on our money by keeping it for more than 48 hours shame on you big basket get their name removed from this company

Worst experience. Delivered a rotten vegetable and when asked for return they did not. Simply fraud.

You have loosed one customer

The payment gateway failed for 3rd time and the order automatically converts into COD. The order got placed without a payment gateway. Why the heck do you provide vouchers and coupons when the payment fails all the time and converts into COD. What kind of dumb logic is that. Do you know the voucher doesn't apply later on for failed payments? Or is this a scam from BB?
This really sucks. I am done with BB. There are many good products in market..

The number of items in my Order delivered in very short time with the best quality without any damages

Don't buy any vegetables from big basket these people are doing fraud business. I ordered 3days ago nobody didn't call me and saying that after connecting to customer care, I have mentioned wrong address so order is given to someone.
First of all nobody called me and I'm waiting for my order finally these people saying that money will not be refunded.
Really these service very fraud and cheating the people.
Don't buy anything from big basket it my humble request.

They miss many of your orders. They take payment in advance and will not deliver on the promised time slot, they deliver whenever they feel and are in mood to deliver, disgusting isn't it? You plan your day assuming you will have the products you need but in the last minute you learn that they are not delivering as promised. SHAME ON YOU GUYS. NEVER PROMISE IF YOU DON'T HAVE THE ABILITY TO KEEP UP THE PROMISE. I hoped to get better service after Tata acquired big basket, but it's going from bad to worst. Did not expect this from Tata company.

Butter and Ice cream was delivered in melted condition. Other items not available, so I refused to accept delivery.
Their complaints help line Not Working and E mail gets Undelivered with reason Inbox full.
If they don't have proper refrigeration, why do they accept orders for butter and ice cream.
If they don't have items in stock, why don't they say so at the time of billing or sending intimation of delivery.
At your door when you ask for remaining items, you are told Not Available.
Is this some kind of a joke being played on their customers.
Better pull up your socks as this mail will be forwarded to Ratan Tata.
Keki Billimoria

Fraud company advertises Liquor but not asingle item inany catagory is available total fraud. All items are not available anttine

We have ordered grocery and fresh fruits to reach my disabled relatives in Howrah. West Bengal. The order no's are MKOO-************** on 18/04. Latest order no MKOO-************** on 20/04.

Since the last 4 days they say delivery boy is on the way and then say order cancelled due to operational constraints at 10:30 pm IST.

Nobody answers the toll free number when called. A stupid chatbot irritates you further when you get to chat mode of support.

This is very frustrating. Though we had bad experiences earlier, we tried again due to the TATA name being associated with it.

Anyway if you want to order, order at own risk and wait indefinitely in anticipation of the order delivery.

Now a days big basket is standing to its name at all. I order vegetables from it they were not at all good and few items were also missing. There is no one to even help you out.

Worst Products and even having defect like their mosquito allout which I bought it never worked and I guess it's only water in that nothing else no smell of it no.mosquito.ia getting run away from it and it's very costly very cheap product overall and not at all effective as well. Don't buy this. Products from bb

Today when I contacted customer care of bigbasket, one Mr. Neel Kamal was representing bigbasket suddenly hung up on me without giving any type of reply. It seems bigbasket management did not imparted proper training to their customer care personnel, regarding how to behave and speak to customers. This is very pathetic and rude behavior of customer care personnel is not at all accepted.
I hope bigbasket management will wake up and take proper action on such rude behavior customer care personnel...

Our Experience with BB Daily:- Dear Mr Suresh
I have subscribed for 2 packets of Warna cow milk. Today I didn't receive milk, however the status was marked as "Delivered". On complaining, the refund has been credited to my wallet however status is still marked as "Delivered".
On 11th October also, the day of Maharashtra Bandh, milk was not supplied and refund was credited. Today I was shocked to see that on 13th again the money has been debited (screenshot enclosed) and status for 11th also is still marked as "Delivered". (screenshot enclosed).
It's not an isolated incident and I have noticed similar things in past as well that milk is not supplied, but the status is marked as "Delivered". On complaining refund gets credited and few days later again debit is made silently.
I have complained of these unethical practices in the past and regret to say BB Daily hasn't taken any action.
The only option left to me is to stop availing business with BB Daily and alerting my friends also

Dunzo and Bigbasket Congratulations on providing such a pathetic service. We have been ordering since the last 3 days and it says order arriving in whatever time. Then after 1 hour the order is cancelled saying delivery won't be possible. If delivery is not possible why have you kept the cart open to fool customers. At 10 PM we get the order cancelled message and then we don't have the option of going out and getting it.

To add more, think of your delivery partner dunzo. He has to travel all across to this bigbaskets small warehouse where Stock is not available since evening (cart is open till 10 PM) and he has to return back without being able to deliver the order and spending his time energy fuel money gone down the drain!

#bigbasket #dunzo #customerservice

They come to your door step ask for money attract by giving long life milk pkt.
Later service very bad, every day I am facing problem by calling them just a warning for everyone

Once you place order wait for 4 days or 2 days. In case if you miss one call from the delivery boy. Your order will be postponed to next delivery slot which will ge after 4 days. If you call back delivery person will not attend call. Even if you are within the alloted delivery time slot. They would not attempt delivery again.
Doesn't matter how frequent customer you are.
Same problem i faced once before. Waited 4 days for delivery, on 4th day they said due to vehicle breakdown my delivery is postponed to next slot which is again after 4 days. Worst service.

There are other supermarket around your town has 1hr delivery service without any delivery charges. Findout nd go for it.

Worst. Their services are so poor. They ditched at last moment. They rake order and not deliver. Quality is also poor