BigBasketReviews 174

I have ordered vegetables and rice from this site. Almost all vegetables are close to spoil(not at all fresh) and rice packets are out dated and smelling very worst. When i raised return request they told me to wait by saying some hopeless reason. Two time i ordered from this site and both the this happened to me. Don't order from this site and get cheated.Not worthy of 1 star rating also.

The worst online service among all existing in India. They accept orders and take the money, thereafter as per their wish they cancel the items and refund money to their wallet to keep you engaged in future. The offer codes after being accepted are rejected citing technical errors. Where does it happen? Deliberately After canceling my discount, they said they would deliver the order at much higher prices, against my will, on cash on delivery. Then how are you different from a local grocery who also does the same?! We are still waiting for refund of canceled items. Overall - avoid BB. Go for other option.

I tried to order about 46 items, mainly grocery items from BB, after all the items were meticously added to cart, at the time of checking out after verifying the list, a message pops up saying delivery slot not available try later. If the delivery slot is not available and they are not able to service, why donot they inform us prior to adding the items to cart. It is mere waste of time trying to buy items from BB online.

No counting of the selected items is done. Delivery people start unloading the items in full speed, like Cow's Grass Sacks. They do not even give customers a chance to ask then about the total no. Of items... Now, in the name of Covid, payment is being taken at the time of order by BigBasket, so that they do not come in to burden of payment after delivery. But, does that mean they will behave like this?... as a result, already 2-3 times, Items were found Missing.

Pls be Alert & Save Ur time n Money

I had ordered items online and paid using credit card. I got a delivery and 2 items were missing and when I asked customer service they told me those items are not in stock. If the items are not in stock then why did they allowed me to add those items to the basket? Now they didnt refund me the amount to my card but to thier wallet so that I have to order onemore time. This is worst service and waste of time.

Delayed delivery and the worst customer service ever faced. Just never use their service. Delivery guys are unprofessional to the greatest extent. The worst company in today's date.

Below images show how they are cheating and looting customers money in the name of organic

Ordered normal and also organic chillies. What I recieved was both normal. This is not the 1st time. It happens always and not even once an organic item is delivered.
U raise a complaint and the only solution they have is to refund the money and nothing else beyond that

Fed up.

I had DailyNinja subscription which I stopped due to bad services and unnecessary charges. I am happy to buy from the guys next door who are giving excellent service be it groceries or fruits and vegetables. Fresh and good quality with reasonable prices and surely better pricing than BB / Daily Ninja.

Worst part is that persons calling from BB give you option on either refund or purchases those who were on DailyNinja. As I opted for refund of the account balance, I was given a time line of 48 hours to complete processing and amount into my bank account within 7-9 days maximum. I even shared my UPI id which is pretty faster for bank transfers. So far its over 15 days and nothing happened. Whenever I called the Customer Care, new complaints are getting registered; the personnel will tell some vague answers or sometimes don't even reply.

I was even contacted by personnel from Payments Department, who are now not at all picking up calls or not even taking courtesy to respond to the text messages sent. Nobody so far could give a satisfactory reason for the delay in refunds (though it was not a big amount).

Worst Customer Care and Payments Department.

Through this, I urge people to move out of BB or such online Apps for daily needs but resort to the nearest grocery shops / milk booths who can give better service. Daily acquaintance is an advantage that you can even return items if you didn't like and get different items. As far as milk is concerned, BB charges extra for delivery while the ManMUL or such cooperative dairy outlets can make home delivery at free of cost. For groceries / vegetables, if you feel you are paying little higher than in online Apps, you can ensure to have quality of the products by yourself than later following up for return / refund which will take unknown time due to 'terms and conditions'.

They keep assigning a different person every minute, New person comes and asks, how may i assist you. I have explained the same issue 10 times to every person assigned. I have raised a concern since morning and the poor staff is unable to resolve it. I m literally fed up with the service. They should have the record of the cust issue and the staff should focus on resolving the issue rather than asking again that plz explain the issue.

For last 3 months we have been ordering from Bigbasket, but the quality of products is simply awful. We received expired yogurts, rotten vegetables, and this time we received two packs of frozen berries from Delish company that expired one months back (in November, and we received the product on December, 11th). It's so shameful, very bad experience. They simple send old expired products just to get money. Horrible company, poor service.

In every order me and my brother placed till today not one was delivered properly. Always some kind of excuse, inventory issues, item missing, product damaged in transit, or wrong delivery.

We thought they will eventually fix it, even after 4 months still the same. Today for an order, the delivery man is saying that he forgot and left the ALL the items in office and he marked the order as delivered.

Useless shopping experience. Switching to JioMart.

For any issue their only solution is refund of money. You raise any complaint and you get money back. They are not bothered about customer satisfaction.

In the words of organic they sell normal vegetables and charge higher prices

Expired milk products are delivered

Milk is higher by Rs 2 compared to market price and they also charge Rs 1 per pack for delivery.

Please do not go with BB. They only look for volumes and not quality