BigBasketReviews 174

My orders don't get delivered in the delivery slot booked by me and get cancelled by them without informing me. They lie blatantly and give frivolous excuses like not allowed inside by security and my number was not reachable which are both shear lies. On raising the issue with customer care only shallow promises are made and no action is taken to resolve the issues. This is not a one time experience. I have gone through this hassle multiple times over the last two years. Pathetic level of services and heights of unprofessionalism! They should just shut shop as they don't value their customer's time.

I have ordered today 11am and my ordered delivered time is 5 pm to 8 pm but still not received and without my permission reschedule my order. Overall wrong commitment by your team management and seniors. And Friends not any order or shopping to big basket. This is fraud company.

Accepting the order prior 3 days Order No:EXN*******008 &******* and showing order accepted and on the same day the item is out of delivery. Again shows on the same hours that its cancelled - backend auto canceled someone or miss managed or just non committed show. Cannot be at all trusted and that I am surprised with the name associated as TATA. While writing this I feel I am disrespecting RATAN JI tata sir which I feel ashamed of. But the entire process and delivery management is a mess and full of non commitment…

Worst service delivery guy says I was at the customers door step and called the customer on mobile, me call could connect so order was cancelled and the same story he repeated next day. Though I have informed customer care that I was in the house and nobody came to deliver the products, the delivery executive is lying now I am again waiting for re-delivery and from 1 pm to 4 pm I will keep the house door open to see whether the delivery guy comes to deliver the products or not. They have cancelled my ordered saying due to operational constraints my order is cancelled. Why is big basket going so down these day first if you compare the prices big basket have high price compared to blinkit and on top blinkit is giving delivery in 15 to minutes and big basket take full one day and on top of that they lye that deliver attempted ridiculous and worst service by Big Basket pls don't spoil Ratan Tatas name

I ordered Vanilla Protein Powder and I received atta with insect. I returned it and Big Basket is accusing me of changing the product to atta. They did not investigate the delivery guy or the management where the product is kept, they just assume I changed the product.

I feel defeated because no one was open to listen to reason. Bunch of irrational people.

Worst experience.non supportive team.Delivery boy picked up my all items back and they deactivated my account and not providing refund also.

I have ordered twice from bb only as I trust TATA. One item was not delivered, cash not returned.
Response to queries slow. Customer service could be much better. It helps customer to continue the relationship.

Very bad experience with bigbasket...they will never delivered on the given time slot.they will change the slot by theirself. Very disappointed.i will never order again from bigbasket

They will deliver order as per their convenient time not as per your selected time slot, even if you call their customer care they wil be rude with you, they will say that delivery people have many orders we can not deliver yours on time if you want cancel. That's how their attitude is. Absolutely hopeless app ever. Never using it again and going share this with my friends, social media and everywhere i can to let them know how worst this app and people who are working for it.

Horrible service,quality and Attitude.Neither they listen nor they provide.For them customers are worth less and delivery boys are important.

The delivery people have a habit of updating it as "delivered" as soon as the order is placed...this is worst...I ordered chicken at 8:15 and the order is updated as delivered and the delivery is made after 1.5 hrs...worst stupidest and obnoxious service...

I placed the order in big basket for the very first time and it has been a terrible mistake. My order was supposed to be delivered today at 2.30 to 4.30 pm but I requested the customer service to please prepone the order. They said that it's not possible but they confirm that the order will reach to me at the mentioned time. Then I get a call at 2:00 pm around which is almost the time of the delivery time I should receive my orders at and they tell me that the order can't be delivered today and it is rescheduled for tomorrow. I requested them that I have an event at my house so please extend the timing but I need it today but they said it's not possible today and will be done tomorrow. So as far as the reviews go. A big No to whoever is preferring to order from big basket to get their products delivered on time and put faith in them that they'll deliver your order to you within the mentioned time as promised, they don't.
This is the very first time I ordered from big basket. Instead of getting a preference or discount for a first customer, they inform you at the very end that it's gonna be delivered tomorrow. Let alone I'm doubting the products that will reach me tomorrow. I hope it's worth the wait. It makes me furious that I had an event and I trusted big basket. I thought I have confirmed with the customer service and they have promised to deliver it on time so it should be fine but then at the time of delivery this happens. My day has been messed up already.

Most useless app. They don't place the order on time. Even they don't even bother to give any update on that. It can be more than 1 hour 30 mins. Either you have to wait or cancel your order. Very bad experience...

I ordered vegetables,paid around 390/-
They cancelled and rescheduled for more than a week and now I have a balance of 100/- in my account, I stay in a complex where security is 24/7 still the delivery agent cancelled saying no one at home

Worst experience ever had with big basket, after escalation several times also many times order doesn't reach you and they refund. This is really frustrating, if the items not available it should notify us