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Better World Books

3.3

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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233

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District of Columbia
1 review
0 helpful votes
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A Fulfilling Order
April 6, 2021

Very happy with my first-time experience using BetterWorldBooks! From order to tracking to receipt, the process was very smooth and efficient. I love the sustainable mission and the option to not use the big-box alternative while still getting a very good price. Will definitely use them again.

Date of experience: April 6, 2021
GB
1 review
0 helpful votes
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Good manga with low price, Ex library books, Some had stains in the pages but it doesn't affect the actual manga and is still readable

Date of experience: April 5, 2021
Indiana
1 review
0 helpful votes
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Quality books for a quality price! There are a wide variety of books offered from all genres. And the books arrive in a timely manner, too! I highly recommend this business!

Date of experience: April 2, 2021
Indiana
1 review
0 helpful votes
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Fast and Affordable
April 2, 2021

Books got here on time and in good condition~. Eager to read these classics from my childhood and would recommend this site to anyone, especially since it's not Amazon.

Date of experience: April 2, 2021
Louisiana
1 review
0 helpful votes
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You like real books go here.
April 1, 2021

I wanted a physical book that I could share with my family. But the cost was a problem, especially with shipping. I was talking with a friend about this she recommended BetterWorldBooks. Check out their website, read their mission statement. They seem to be doing everything in a very reasonable way. Even helping with global warming. I have now placed three orders for a total of 12 books. I'm 100%+ satisfied with every book.

Date of experience: March 31, 2021
Canada
1 review
2 helpful votes
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Never arrived
March 30, 2021

USA to Canada 21 business later no book. BWB ask me to wait another week. What a joke. Takes no more than 14 days and usually much less to get USA shipments. China to Canada takes less than 21 business days in fact I got an item in 2wks from China. I will never buy from BetterWorldBooks again. Paypal claim got me my refund. Avoid this dealer or make sure you use Paypal to secure yourself.

Date of experience: March 30, 2021
Nebraska
3 reviews
0 helpful votes
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Excellent
March 30, 2021

Excellent every time I have ordered from them. I will ordered from them again and again. The books I got were in excellent condition.

Date of experience: March 29, 2021
Indiana
2 reviews
0 helpful votes
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Wonderful business!
March 30, 2021

BetterWorldBooks is a wonderful place to buy your books. They have excellent prices, shipping, and customer service. I'm very happy with the books that I have bought.

Date of experience: March 29, 2021
New York
1 review
0 helpful votes
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I have been using Better world books for about a decade and absolutely love it. Their customer service is fantastic and deliveries are prompt. Plus, great deals on a large selection of quality books!

Date of experience: March 29, 2021
Maryland
1 review
0 helpful votes
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The book I ordered was in beautiful condition. Arrived very quickly even in this era of slow delivery. Will order from this firm again if I buy a used book and Betterworldbooks carries it.

Date of experience: March 29, 2021
Maryland
1 review
0 helpful votes
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Great.
March 29, 2021

Great service. Shipping was faster than I thought. The book itself came in good condition as advertised.

Date of experience: March 28, 2021
Iowa
1 review
0 helpful votes
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I got the book that i ordered for my 6th grader daughter and received that in very good condition. My daughter loved it.

Date of experience: March 28, 2021
France
1 review
0 helpful votes
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Great
March 28, 2021

Good selection, fair prices (free shipping!), and a politic of donating profits. What's not to like? The timing of the Shipping to France is a bit unpredictable, but that's on the post. Customer service and follow-up by better world books are unbeatable.

Date of experience: March 28, 2021
Norway
1 review
0 helpful votes
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Can recommend strongly for both used and new boks! Will be doing all my book shopping here from now on.

Date of experience: March 27, 2021
Finland
1 review
0 helpful votes
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Order from Finland
March 28, 2021

It was not easy to choose books from the wide selection but as I managed that everything else went smoothly :)

Date of experience: March 26, 2021
Massachusetts
2 reviews
1 helpful vote
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SPAM
March 26, 2021

I will never use this site again. They are sending me spam 3 times a week. There's no way to unsubscribe. I emailed customer service, and the spam stopped for a while, THEN IT STARTED UP AGAIN. Nightmare.

Date of experience: March 26, 2021
Delaware
1 review
0 helpful votes
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I greatly prefer using Better World Books to its massive competitor in the U.S. BWB has an excellent selection of affordable books that are in good shape. I am supporting small businesses in this way, and all the good things that BWB does with its income. One of my books even arrived with a personal inscription from the author. I would like to see more organizations like this.

Date of experience: March 26, 2021
Massachusetts
1 review
0 helpful votes
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Just what we need!
March 26, 2021

This is a great business. The selection of books was huge, and my order was handled promptly. Excellent email support, too. I received exactly what I ordered; the books were in excellent shape. This is a great resource for purchasing used books, especially since the days of library book sales, etc., are sadly behind us - at least for the foreseeable future.

Date of experience: March 25, 2021
Illinois
1 review
0 helpful votes
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Excellent - as always
March 26, 2021

I received my purchase on time, and in excellent condition. Better World Books has become my first stop for book purchases - as a former library worker, I love their business model and am happy to support their work.

Date of experience: March 25, 2021
Pennsylvania
2 reviews
0 helpful votes
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A great site to help stock our homeschool library at. Fraction of the cost
For new books, easier to use than eBay

Date of experience: March 25, 2021