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Better World Books

3.3

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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233

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Michigan
2 reviews
0 helpful votes
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Great service
March 25, 2021

My book orders from Betterworld have arrive sooner than anticipated and in perfect condition. I greatly appreciate this company's effort to make the world better.

Date of experience: March 24, 2021
Chile
1 review
0 helpful votes
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Buy book
March 22, 2021

This service is very good. I like to buy here. Compré el libro desde EE. UU con destino a Chile y llegó en el plazo estimado. El libro está en perfectas condiciones, me gustó mucho comprar en Better World Books.

Date of experience: March 21, 2021
Pennsylvania
1 review
0 helpful votes
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Protected by the light
March 21, 2021

The book was full of highlights and ink underllines. It wasnt in perfect condition and it took 2 weeks to come so lmma have to give it a 1
I show photo of a page with underline. It is like this throughout most of the pages

Date of experience: March 21, 2021
California
1 review
0 helpful votes
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Received my order
March 22, 2021

Very good, I received my order as expected. I waited a bit longer to receive it though, I believe because it was shipped via Media mail.

Date of experience: March 21, 2021
Indiana
2 reviews
0 helpful votes
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Fast delivery
March 21, 2021

Given the era of Ebooks I was searching for a particular old publication, other online bookstores were out of it or either wanted full price of the newer paperback version. Ran across this website per the 5 star reviews and got what I wanted for less and an excellent used condition. Book received sooner than expected estimate despite the disclaimer of possible delays due to COVID.

Date of experience: March 21, 2021
Georgia
2 reviews
0 helpful votes
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Love this service!
March 21, 2021

I received my book promptly, and it was very affordable. I will absolutely be ordering books through betterworldbooks.com again!

Date of experience: March 21, 2021
Brazil
1 review
3 helpful votes
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I bought two books on Syntax and Semantics from BWB (oder #*******). I waited for several months for them to get here, but they never did.

When I contacted them to say my items seemed to have gotten lost in the mail, they said there was nothing they could do, because over 60 business days had passed - which is an unreasonable excuse, because it is NORMAL for items to take to longer than two months to arrive at international destinations. I explained this to them, and here's the response I got:

"Many thanks for your feedback. We are always trying to improve our business and will certainly look into implementing new practices in order to do so. Our apologies however we stand by our policy."

In other words, they are fully aware that a paying customer has not received his items and have no problem doing nothing about it.

Think long and hard before doing business with this company.

Date of experience: March 19, 2021
New Jersey
2 reviews
0 helpful votes
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I love this site. I do care about it - a great source of the book's world. The last order completely came as planned. Sometimes the books are missing during the shipping process however this company is always stands by its obligations.

Date of experience: March 19, 2021
GB
1 review
0 helpful votes
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Good condition
March 18, 2021

A pleasure to buy from this website, great customer service. They donate a book to to a developing country for each sale.

Date of experience: March 17, 2021
Israel
1 review
0 helpful votes
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Book order
March 17, 2021

I ordered 6 books using a bithday coupon I received from my sister.
The first delivery didn't arrive so I contacted the customer service a gor e refund.
I made a second order of the same books and they arrived on time and in good condition.

Date of experience: March 17, 2021
Germany
1 review
0 helpful votes
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Great service
March 16, 2021

I ordered a book from betterworldbooks.com in February 2021. Delivery took quite some time, like 5 weeks, but now the book is in front of me, good quality as advertized and I am happy. Thank you!

Date of experience: March 16, 2021
Louisiana
1 review
0 helpful votes
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Marvelous and Magical
March 15, 2021

My discovery of this company is marvelous, but discovering shipping is always free, all becomes magical.

Date of experience: March 15, 2021
Australia
1 review
0 helpful votes
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I've bought books from BWB many times. Their range of stock is amazing. Pricing excellent and international shipping is free! The books have always arrived in good order. On one occasion time passed and the book (an obscure scientific journal in which I had a paper) had not arrived. I queried BWB and since more than 60 dsys had passed, without my asking, assumed the order was lost and refunded my credit card. Needless to say the book arrived several days later. Now that is service. For me BWB is my first choice for books.

Date of experience: March 15, 2021
GB
1 review
0 helpful votes
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Happy
March 15, 2021

Quick and very easy to order. Timely delivery. Overall I was very happy. I would order from here again.

Date of experience: March 14, 2021
Costa Rica
2 reviews
0 helpful votes
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GREAT SERVICE
March 15, 2021

The turn around time on receiving my book was VERY FAST! Book was in perfect condition and the even sent me a email about a month later making sure that I had received my book. I thought that was wonderful because you wait and wait and wait to receive things from other companies and sometimes they NEVER show. I will order again from this company!

Date of experience: March 13, 2021
Ohio
3 reviews
2 helpful votes
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Good Finds
March 14, 2021

Overall, I am pleased to find used books at a decent price including unique, out of print, and sometimes challenging to find ones. My only beef is that at least with 1-3 books I order in a group of them, a "very good" book is not what I called "very good" but "roughly used" with bent corners, folds, and creases on the front and back covers. It looks more like a book that has been at the bottom of a middle schooler's locker for half the year and found. I would like the wear of the books to be more accurate.
The books were both labeled the same but are not in the small category to me. The Missing Diary picture looks better than in real life including the small food stain on the bottom left at the binding. Just not quite sure how they can both be "used very good". You just have to know it can happen.

Date of experience: March 12, 2021
Texas
1 review
0 helpful votes
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Great Company
March 12, 2021

Received my order super fast and books in great condition! Have used them for years and will continue to do so!

Date of experience: March 12, 2021
Indonesia
1 review
0 helpful votes
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Satisfied
March 12, 2021

The books arrived safely on time and are in great condition like what was promised ("Used Very Good")

Date of experience: March 11, 2021
Croatia
1 review
0 helpful votes
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Happy
March 10, 2021

Good! I am very very pleased with my order, it did arrive a bit later but covid is no joke so no hard feelings.

Date of experience: March 10, 2021
New Jersey
1 review
0 helpful votes
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Will use again
March 10, 2021

Package was delivered in a timely manner and packaged very well. I will definitely use Better World again and I've already started a wish list.

Date of experience: March 10, 2021