Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is my go to site when I can't find what I am looking for in my local bookstore or library. They almost always have the book or books I am looking for and offer them at a great price. Highly recommend them.
I am happy that all of the books arrived safe and sound. It was a little confusing as the confirmation email did not mention the books would come in separate packages. I had to go back to check whether there is another package coming up. However, the books condition are fantastic. The checkout and delivery process is convenient and quick. Thank you!
Lately shipments take longer and are getting lost more often. And prices have doubled in the last year for some reason. Some books got so expensive that it's cheaper to buy them new from amazon.
Better World Books is a great business. They offer free shipping on everything! And have reasonable prices on new and used books. The used books I bought looked brand new! If you're looking for a book, you will more than likely find it here. The site is very user friendly. As a result, of free shipping, you have to wait a bit longer, which I didn't mind. My books actually came a few days sooner than I thought I'd have to wait. I would definitely shop here again!
The website is easy to navigate and offers helpful recommendations on books that were similar to the book I was originally looking for. I was looking for language learning books and found so many awesome resources that I would have never thought about before. The shipping was fast and the email they sent me with the tracking information was hilarious. Great company and I am super pleased with my purchase.
Very satisfied with this vendor for quality, pricing, and prompt shipping and Delivery. Appreciated follow-up emails from the book's voice, as quite humorous and clever. Made me smile!
Finding the books i needed was easy and the checkout process was very simple. The books arrived exactly how described and the shipping was fast and efficient. I will definitely be purchasing more books from this website. I just wish they had a local drop off center so that I would be able to donate books to them.
This experience was excellent. The most impressive memory for me is that the email I received was cute.
We now check this site first when looking for any title. They have a lot of the titles used for a small fraction of the cover price and that has enabled us to expand our library dramatically. That is especially great as I have an 8 year old bookworm and I like to encourage her love for books. The caveat is if she loves a book she wants to own it and re-read it. Better World Books makes this possible.
I found an out of print book here, which was reasonably priced, immediately dispatched and arrived in excellent condition, with (surprise in the world of mail order books) the cost of the shipping overseas well below the cost of the book itself.
I am SO excited to have received my order so quickly& very much look forward to reading it!
This book is in EXCELLENT condition!
Thank you.
Gail
I appreciate the service and quality that Better World Books provides. I also am a fan of their drop boxes so I know my books go to a good home and/or cause.
I am pleased to note that my order of 8 books arrived in great condition even more quickly than the projected deliver date. I am a collector with a curated archive of 7,000+ cookbook volumes I continually comb through numerous websites for tracking and comparison and must rely on the accuracy of listings when choosing between, potentially, dozens of copies. The volumes were well packed and in the condition as listed which is important to me. Unfortunately, the website lacks filtering and sorting capabilities beyond basic Categories making it extremely difficult to work with the price and condition tags already present. Sub-categories or topics would also be beneficial.
I place dozens of orders and purchase hundreds of books annually but, as much as I am impressed with the BetterWorldBooks contents and delivery, I will not be able to use the website without these additions to their UI tool set.
My books arrived when they were supposed to at no cost to me. Condition good. But what I really like about better world books is their policy of donating one book for each book sold
How great is this! A tremendous selection of books to buy, at very competitive prices. On top of that, every purchase helps send free books to those who can't afforest them, and makes a donation to fund non-profit organizations changing the world through education and literacy.
All that, with a 100% money-back guarantee.
Enjoy your books, and make every purchase contribute to literacy world-wide. Win-Win!
I love buying books from them there always good prices and great condition will definitely continue to buy books from them
Good quality, looks neww, and it arrived in 1 month as they said. I am so happy with the service and the quality, i highly recommand it.
I have used BetterWorldBooks twice now, and both times it was a good experience. They deliver on time and the quality of the books has been good. It is nice to have a source of second hand books you can trust.
Fast delivery, wide selection, good communication about my order, user friendly website. Two new books cost $35 though with free shopping, what happened to the cheaper days? Maybe this place is not great for new books. They have a great used selection
The book came exactly as described and more quickly than expected. This book is hard to find. I will order from them again.
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account