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Better World Books

3.3

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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233

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Texas
1 review
0 helpful votes
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I ordered a textbook and a few poetry books from the site and all of the books were in great condition. One of the books was somewhat delayed in delivery, but that was understandable based on covid and the weather.

Date of experience: February 22, 2021
Maine
1 review
0 helpful votes
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Books in great condition
February 23, 2021

Received my books within the week and they were in great condition as described. Love the no shipping charges as well!

Date of experience: February 22, 2021
Kansas
1 review
0 helpful votes
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Awesome
February 22, 2021

The only problem I have is they put these dumb inventory stickers on the spines sometimes and they are a pain to remove. Otherwise can't recommend enough!

Date of experience: February 21, 2021
California
1 review
0 helpful votes
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I haven't read the book yet but I for sure can't wait until I do! I'm excited to read it. I'm very glad that I found it online and purchased it.

Date of experience: February 20, 2021
Wisconsin
1 review
0 helpful votes
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I was able to find the book I needed in good condition for my graduate class at an affordable price both for the book and shipping! The only down side is there was a slight typo with the online description that titled the book "Short History of the Printed World." I bought it hoping it was a typo because I needed "Short History of the printed Word." It was and I am happy with it. As a bonus the website sends a cute email from the book when it is being shipped.

Date of experience: February 19, 2021
California
1 review
0 helpful votes
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Great Service and Books
February 21, 2021

Ordered 3 books for a 5th of the price I would have at a regular book store. I love the idea of reusing books.
Also, the site offers discounts! Delivered in a good time period.

Date of experience: February 19, 2021
New Jersey
1 review
0 helpful votes
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ORDER RECEIVED IN TIME
February 21, 2021

Happy with my order and the amount of time it took to receive it. Definitely will be using them again.

Date of experience: February 18, 2021
District of Columbia
1 review
0 helpful votes
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Finding the book that I needed was easy, and they delivered the book much faster than I anticipated. They provided shipping information and updates.

Date of experience: February 18, 2021
Texas
1 review
0 helpful votes
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Easy and Quick
February 18, 2021

They have affordable choices on the books you want and come in a jiffy! I did nit have trouble selecting what was right for me.

Date of experience: February 17, 2021
Delaware
2 reviews
0 helpful votes
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Great!
February 18, 2021

Excellent site. Lots of selection. Low price books, minimally packaged for less waste. Better than Amazon!

Date of experience: February 17, 2021
Florida
1 review
0 helpful votes
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I am very pleased with the book I received. It even came with a access code. I am so glad I found this website! Thank you so much!

Date of experience: February 17, 2021
Morocco
1 review
0 helpful votes
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Great book store
February 18, 2021

Thats a great book store, I have received my book in good condition as described I'm still waiting for other books to come, great service and fast shipping, I like it

Date of experience: February 17, 2021
Australia
1 review
0 helpful votes
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Ordered a couple books for someone and they got to him very quickly and in good condition. I was able to get it shipped from an American warehouse even though I'm in Australia. The website is easy to navigate too and they follow up about your order.

Date of experience: February 16, 2021
New York
1 review
0 helpful votes
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Amazing
February 18, 2021

I found all the books I was looking for and more. Quick and efficient with shipping and delivery. The books came in perfect conditions. Definitely ordering from here again

Date of experience: February 16, 2021
Washington
1 review
0 helpful votes
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I ordered a book from this business. Book was used but listed as Good condition. Price was less than $4 so I wasn't sure what to expect. Book arrived in a week as expected and was in great shape - better than expeted. I would definitely order from this company again.

Date of experience: February 15, 2021
Washington
1 review
0 helpful votes
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Looking Like the Enemy
February 16, 2021

My deceased mother-in-law's friend is the author of this book. My mother-in-law used to tell me stories of the times in the internment camps and how you could get out... become a nurse if you were a women was one of the ways. I told her she should write a book and she said her friend already did and told me the name of the book. She met the author of this book in nursing school Even though there is a large Japanese American population in that area, the local library had to order it from Bend Oregon. I actually helped a WWII Bomber Pilot write his second book, but his first book was Wings and Tracks about how he was blinded in a fiery crash, picked up by the German's and his newly wed wife and dad knew he was still alive through their faith in God even though the Army Airforce told them he was dead. He passed away a couple of years ago at 95 shortly after his 78th anniversary with his bride as he called her. I wish other people couple read this book as well. Wings and Tracks by David Childs..

Date of experience: February 14, 2021
Texas
1 review
0 helpful votes
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Best Used Bookstore
February 16, 2021

The books arrived in better condition than I expected. The shipping was as promised and the customer service replied same day when I had a question. Better World Books will be my forever go to for used books from now on.

Date of experience: February 13, 2021
Texas
1 review
0 helpful votes
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Great selection & service
February 12, 2021

Impressive selection of books at great prices. Particularly impressed by their Book for Book donation policy.

Date of experience: February 11, 2021
Georgia
1 review
0 helpful votes
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I ordered books from this company for the first time as the prices are great and I wasn't buying for a collection so used was fine and prices fantistic. I will definitely buy again for any type of book. My books arrived on time, in good condition, and I am writing this now because the store followed up with me to ensure I received my delivery, and that I was satisfied with my purchase. I and satisfied with my purchase. A place for books besides the landfill! Highly recommend.

Date of experience: February 10, 2021
Washington
1 review
0 helpful votes
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Great Experience
February 12, 2021

Got a super good price on 2 books for our youth group and they were delivered within 5 days! I would highly recommend them!

Date of experience: February 10, 2021