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The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
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I ordered a textbook and a few poetry books from the site and all of the books were in great condition. One of the books was somewhat delayed in delivery, but that was understandable based on covid and the weather.
Received my books within the week and they were in great condition as described. Love the no shipping charges as well!
The only problem I have is they put these dumb inventory stickers on the spines sometimes and they are a pain to remove. Otherwise can't recommend enough!
I was able to find the book I needed in good condition for my graduate class at an affordable price both for the book and shipping! The only down side is there was a slight typo with the online description that titled the book "Short History of the Printed World." I bought it hoping it was a typo because I needed "Short History of the printed Word." It was and I am happy with it. As a bonus the website sends a cute email from the book when it is being shipped.
Ordered 3 books for a 5th of the price I would have at a regular book store. I love the idea of reusing books.
Also, the site offers discounts! Delivered in a good time period.
Happy with my order and the amount of time it took to receive it. Definitely will be using them again.
Finding the book that I needed was easy, and they delivered the book much faster than I anticipated. They provided shipping information and updates.
They have affordable choices on the books you want and come in a jiffy! I did nit have trouble selecting what was right for me.
I am very pleased with the book I received. It even came with a access code. I am so glad I found this website! Thank you so much!
Thats a great book store, I have received my book in good condition as described I'm still waiting for other books to come, great service and fast shipping, I like it
Ordered a couple books for someone and they got to him very quickly and in good condition. I was able to get it shipped from an American warehouse even though I'm in Australia. The website is easy to navigate too and they follow up about your order.
I found all the books I was looking for and more. Quick and efficient with shipping and delivery. The books came in perfect conditions. Definitely ordering from here again
I ordered a book from this business. Book was used but listed as Good condition. Price was less than $4 so I wasn't sure what to expect. Book arrived in a week as expected and was in great shape - better than expeted. I would definitely order from this company again.
My deceased mother-in-law's friend is the author of this book. My mother-in-law used to tell me stories of the times in the internment camps and how you could get out... become a nurse if you were a women was one of the ways. I told her she should write a book and she said her friend already did and told me the name of the book. She met the author of this book in nursing school Even though there is a large Japanese American population in that area, the local library had to order it from Bend Oregon. I actually helped a WWII Bomber Pilot write his second book, but his first book was Wings and Tracks about how he was blinded in a fiery crash, picked up by the German's and his newly wed wife and dad knew he was still alive through their faith in God even though the Army Airforce told them he was dead. He passed away a couple of years ago at 95 shortly after his 78th anniversary with his bride as he called her. I wish other people couple read this book as well. Wings and Tracks by David Childs..
The books arrived in better condition than I expected. The shipping was as promised and the customer service replied same day when I had a question. Better World Books will be my forever go to for used books from now on.
Impressive selection of books at great prices. Particularly impressed by their Book for Book donation policy.
I ordered books from this company for the first time as the prices are great and I wasn't buying for a collection so used was fine and prices fantistic. I will definitely buy again for any type of book. My books arrived on time, in good condition, and I am writing this now because the store followed up with me to ensure I received my delivery, and that I was satisfied with my purchase. I and satisfied with my purchase. A place for books besides the landfill! Highly recommend.
Got a super good price on 2 books for our youth group and they were delivered within 5 days! I would highly recommend them!
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!
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