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Better World Books

3.3

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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233

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South Carolina
1 review
0 helpful votes
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Received the book ahead of time, which was nice. The book looked brand new, and was 1/4 of the price of a new one from the bookstore. Will definitely purchase more next semester. Thanks, Kevin

Date of experience: February 9, 2021
Maryland
1 review
0 helpful votes
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Don't Buy Books Anywhere Else!
February 8, 2021

Five stars for Better World Book's mission, selection, clean packaging and shipping, service, and sense of humor. This is how every business should be modeled. Thank you, BWB, for being leaders in how to be successful AND help the planet. It is possible!

Date of experience: February 7, 2021
GB
1 review
0 helpful votes
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Henry Barrow
February 8, 2021

The item arrived safely, and was as described, that is to say it was in good condition. There was a little pencil underlining in the introduction, but it is to be feared that no student had gone further into the text.

Date of experience: February 6, 2021
Arizona
1 review
0 helpful votes
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Good experience
February 7, 2021

The ordered books were delivered in good condition and in a timely manner. There was an excellent selection. Good prices, also.

Date of experience: February 6, 2021
Pennsylvania
1 review
0 helpful votes
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I ordered a book from this site for an extremely cheap price, especially given the fact that this was a hardcover book, and it arrived very fast. I look forward to making more purchases through this site and encourage others to as well!

Date of experience: February 5, 2021
Monaco
1 review
0 helpful votes
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The books arrived earlier than expected but among the 8 books ordered I received Truman Capote's "Breakfast at Tiffany's" instead of "Tyrannosaurus Lex: The Marvelous Book of Palindromes, Anagrams, and Other Delightful and Outrageous Wordplay".

Date of experience: February 4, 2021
New Hampshire
2 reviews
4 helpful votes
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I have received three books in a row from these people that were not as described. These books were mailed in an unprotected plastic mailing sleeve that allowed much damage to occur to the pages as well as bindings. I asked for a return and refund on these books, they then filed a claim against me on eBay stating it was my fault that the books were not as described. The pictures below show one of the books they sold as "very good" which clearly shows the poor condition with brown mold stains. Absolutely disgusting business practices. Never again will I buy from these horrible sellers.

Date of experience: February 4, 2021
Viet Nam
1 review
0 helpful votes
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Love Betterworldbooks
February 5, 2021

Just received my order from UK. Very fast. I got some packages undelivered and got refunded by Better World Books right away after informing them. Appreciate their customer service very much. Will order more certainly!

Date of experience: February 4, 2021
GB
1 review
0 helpful votes
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As described
February 4, 2021

Book arrived fairly promptly and in very good condition. First time I've used this site and would use again.

Date of experience: February 3, 2021
Oregon
1 review
0 helpful votes
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Book lover
February 4, 2021

I have bought approx. 4 bookcases of books from Better World Books over the past few years. This company offers not only great prices but, great service as well.

Date of experience: February 3, 2021
Australia
1 review
0 helpful votes
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I always recommend Better World to people looking for used books. I have been buying from them for years and their prices are always reasonable. Their service is top notch. A happy and repeat customer

Date of experience: February 1, 2021
South Carolina
1 review
0 helpful votes
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Great service
February 1, 2021

I ordered several books in a series that I want to own in hardcover. The books are all in excellent condition, the prices were great, and delivery was fast.

Date of experience: January 31, 2021
Spain
1 review
0 helpful votes
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Cheap books and fast and free shipment (taking a month to Spain). So glad to buy in this website. Wide range of books.

Date of experience: January 31, 2021
Canada
1 review
0 helpful votes
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Purchase of forensic book
February 1, 2021

Excellent service. The book arrived in good time and in perfect condition. I would have no problem purchasing from this book seller in the future.

Date of experience: January 31, 2021
Indiana
1 review
0 helpful votes
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I absolutely LOVE the Indiana based business! Not only do I love to shop local, but for every book purchased, they donate a book! They had a wide variety, shipping was free and fast! I've just found my replacement for Amazon!

Date of experience: January 31, 2021
Connecticut
1 review
0 helpful votes
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Great quality used books
January 31, 2021

I love their site, the books come in a timely manner and they're in great and clean shape for used books

Date of experience: January 30, 2021
California
1 review
0 helpful votes
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Escellent service,
January 31, 2021

Good prices, fast service, usable interface online. Used books are just as good as new ones for most purposes.

Date of experience: January 29, 2021
Pennsylvania
2 reviews
1 helpful vote
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We've looked for and found so many different types of books at Better World--from ethnographies to obscure novels to text books. I love not participating in the unethical Amazon takeover of the earth, too! Look at Better World first and save money and prevent pollution as well as monopolies. (I just realized how ironic it is that "Amazon" is killing the Amazon with every unnecessary piece-by-piece delivery as it simultaneously kills off small businesses.) Anyway, buy from a responsible book seller, Better World!

Date of experience: January 28, 2021
California
1 review
0 helpful votes
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Buying a book
January 29, 2021

I got my book right away for a great price and it's a great cost! This was an easy quick no-hassle website for used books

Date of experience: January 28, 2021
Missouri
1 review
0 helpful votes
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Awesome Website
January 27, 2021

I got the book in great condition and on time. The check out process was straight forward and I'm just overall super happy with this website.

Date of experience: January 25, 2021