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The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
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Received the book ahead of time, which was nice. The book looked brand new, and was 1/4 of the price of a new one from the bookstore. Will definitely purchase more next semester. Thanks, Kevin
Five stars for Better World Book's mission, selection, clean packaging and shipping, service, and sense of humor. This is how every business should be modeled. Thank you, BWB, for being leaders in how to be successful AND help the planet. It is possible!
The item arrived safely, and was as described, that is to say it was in good condition. There was a little pencil underlining in the introduction, but it is to be feared that no student had gone further into the text.
The ordered books were delivered in good condition and in a timely manner. There was an excellent selection. Good prices, also.
I ordered a book from this site for an extremely cheap price, especially given the fact that this was a hardcover book, and it arrived very fast. I look forward to making more purchases through this site and encourage others to as well!
The books arrived earlier than expected but among the 8 books ordered I received Truman Capote's "Breakfast at Tiffany's" instead of "Tyrannosaurus Lex: The Marvelous Book of Palindromes, Anagrams, and Other Delightful and Outrageous Wordplay".
I have received three books in a row from these people that were not as described. These books were mailed in an unprotected plastic mailing sleeve that allowed much damage to occur to the pages as well as bindings. I asked for a return and refund on these books, they then filed a claim against me on eBay stating it was my fault that the books were not as described. The pictures below show one of the books they sold as "very good" which clearly shows the poor condition with brown mold stains. Absolutely disgusting business practices. Never again will I buy from these horrible sellers.
Just received my order from UK. Very fast. I got some packages undelivered and got refunded by Better World Books right away after informing them. Appreciate their customer service very much. Will order more certainly!
Book arrived fairly promptly and in very good condition. First time I've used this site and would use again.
I have bought approx. 4 bookcases of books from Better World Books over the past few years. This company offers not only great prices but, great service as well.
I always recommend Better World to people looking for used books. I have been buying from them for years and their prices are always reasonable. Their service is top notch. A happy and repeat customer
I ordered several books in a series that I want to own in hardcover. The books are all in excellent condition, the prices were great, and delivery was fast.
Cheap books and fast and free shipment (taking a month to Spain). So glad to buy in this website. Wide range of books.
Excellent service. The book arrived in good time and in perfect condition. I would have no problem purchasing from this book seller in the future.
I absolutely LOVE the Indiana based business! Not only do I love to shop local, but for every book purchased, they donate a book! They had a wide variety, shipping was free and fast! I've just found my replacement for Amazon!
I love their site, the books come in a timely manner and they're in great and clean shape for used books
Good prices, fast service, usable interface online. Used books are just as good as new ones for most purposes.
We've looked for and found so many different types of books at Better World--from ethnographies to obscure novels to text books. I love not participating in the unethical Amazon takeover of the earth, too! Look at Better World first and save money and prevent pollution as well as monopolies. (I just realized how ironic it is that "Amazon" is killing the Amazon with every unnecessary piece-by-piece delivery as it simultaneously kills off small businesses.) Anyway, buy from a responsible book seller, Better World!
I got my book right away for a great price and it's a great cost! This was an easy quick no-hassle website for used books
I got the book in great condition and on time. The check out process was straight forward and I'm just overall super happy with this website.
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!
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