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Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
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I'm always so happy with my orders here. The shipping is pretty fast and free, and I will continue to order my books through betterworldbooks!
Took too long to ship. Horrible service. International or not no other book service has taken over 21 days for 2 kids books. I would much rather shop at book outlet canada.
I have ordered and received many, over 80, used books from BetterWorldBooks, all special and out of print books I could not obtain here in Australia, all in the best condition for their price and availability.
Library books but in near perfect condition.
Orders take around a month and a half to cross the pond, but as long as you're not in a hurry i definitely recommend.
Books shipped from the UK arrive within a couple of weeks. Hooray for that!
Also, I feel like I need to mention the e-mail they send when a book is dispatched. It is simply delightful!
I'm a very happy customer/bookworm who wishes they had warehouses in the EU.
Better World Books always has a great selection of books at great prices. Delivery is also prompt. Customer for many years.
The website is easy to use, the prices are good and it ships fast. The book I bought was in good condition. I would recommend this website.
Book arrived well wrapped and in great condition! The price was unbeatable and I love that it supports a great cause!
Wonderful service! My order arrived promptly and in good condition, and all of my interactions were pleasant. They sent me an email with a letter from my book, which I found very endearing, and included any necessary information about shipping and returns. I would absolutely order from them again.
A perfect & simple book for my grandson. I have the same book from when my kids were little, but this book is a more current publication of the same book. This book is nicely illustrated and is a good resource for the entire family. Very good condition, as promised, well packaged, and prompt shipping. Finally, Better World emailed to say they received my order & that they shipped. Communication from them was way better than most! I would buy from Better World Books again!
Brilliant service and I would recommend this online store to friends and family. Thanks again, and I will be back!
So happy I found this site. Excellent service, prices & selection with a personal touch. That they donate books on your behalf is a feel good bonus
Did recieve this order thanks. Always a pleasure to receive your
Deliveries. I prefer this site to other options when the book is available.
Charitable and efficient. A covid lifesaver.
This book was a gift and was well rec'd by my son this last Christmas. He'd requested this specific book title, and immediately started reading it when it arrived. He told me the book was well-written and easy to understand so I'm happy with this vendor's selection of books. Within these Pandemic times, this was intended to help him understand our current medical crisis.
From start to finish -- ordering, receiving -- all made easy as could be. You've become my go-to supplier of books.
Ordered 3 Harry Potter books and descriptions of their quality reflected actual condition. Very well priced, decent shipping time and cost, especially for international shipping, and good packaging when received—encased in secured, waterproof wrapping. Also appreciate ethical practices, low negative environmental impact and literacy contributions made by this company.
Arrived quickly and in excellent condition! As 100 characters are required, I will also add that the product ordered Arrived quickly and in excellent condition!
I ordered these books as a christmas present for my brother and mom. And they came in good time and condition.
Everything is commendable about betterworldbooks—I am able to get the books I want at very reasonable prices, and I appreciate that my purchases contribute to the literacy of our world.
Lots of books for a great price! I received my order in a timely manner a well. It appears that several of the books come from libraries selling their extra copies since several still had the library stickers on them. The books were in good shape otherwise. I will definitely order from them again!
Ordering went smoothly and quick delivery. Book photo was misleading as looked new and was far from it. Ex-library book and paid way to much for its condition. Person who received it as a gift did like it anyway.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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