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The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
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Better World Books is one of the go-to sites when I decide a want some hardcopy book. Wide selection, low prices, free shipping, including internationally.
This site is so fun; I can search for books and usually find at least three or four so I can take advantage of their latest promo. Plenty to choose from, plus low prices, free shipping, and a worthy cause... I've had to buy another bookshelf for my den!
This was my first time purchasing and I am Very satisfied with the condition of the books. The shipping process went very smoothly and there was good communication of expected deliveries and package tracking numbers.
I got a used book with good quality and no issues. Bible was obtained as a Christmas gift for my father.
Thanks to this website I've can bought the perfect pèsent for my friend, a book impossible to find in France and despite the coronavirus pandemic and the brexit troubles the book arrived on time.
I have purchased so many books from the BWB for the past six years. I am so grateful to them. Once, when I didn't receive my package, I got my money back. This is the site I recommend to all my friends!
One of my favourite online used bookstores. Little bit more expensive than others, but I think that's because the price of shipping is worked into the book prices, and they frequently have sales for anywhere from 10-30% off used books – every book also donates a book and proceeds go towards literacy efforts worldwide.
Timely and reliable alternative to Amazon with free shipping and quick delivery. Always check BetterWorld first.
In addition to the normal acknowledgment of an order these folks sent a creative delightful letter while the order was in progress. I won't give you a spoiler about what it said - you'll just have to order a book yourself to see. I shared a copy of it with all my adult children. One response was "Those are some people who really love their work." I agree and their support for literacy programs is a real plus.
I was very pleased to find that the company had a copy of a long out-of-print book on painting techniques that I'd had as a kid, and which I wanted to get for two children I know. The book was in good condition, as promised, and fairly priced - and I didn't have to wait long for it to arrive. Email communication was efficient and friendly, too.
This company does its work admirably, and gives comnendable support to charities. Do use them.
Everything was great! I received the correct book and it arrived promptly. The only feedback I would offer is to be careful about the glue or backing on the stickers used on your books. I ordered an out of print, older book with a colored paper spine and the sticker placed on it removed some of the colored paper, exposing patches of the lighter color underneath. It was a little disappointing to deface the book by removing the sticker. Despite this, I would order from them again.
I found this website looking for alternatives to buying new books in-stores during the coronavirus pandemic. And to bypass the giant internet retailer many people default to. The books I have ordered have been in a much better than described condition, and the prices are many times lower than what I thought I was going to pay. Instead of adding a couple cookbooks to mmy collection, I've stretched the money I budgeted to about a dozen books! The wishlist feature is excellent, I get e-mails when a book I've added becomes available.
I love what they do at Better World Books, and it allows me to expand my library while doing a small amount of good for the world!
I appreciate recirculating books that are in good condition. Prompt delivery.
Wide range of available titles.
Seems like a great business. My books came quickly and were in good shape. I will continue to order from BetterWorldBooks!
Good textbooks at good prices. Very good book conditions, even though it s a used book. Used books have the same content as the new books.
I order from Better World all the time and the price, even it has risen, and great service. With last order my error ordered one book twice. My problem is I read Large print books as I am handicapped and one book I received was not in large print. BWB advised that book listed with the number beginning with 978 would be large print I received Pompeii and it is not large print. This is first time that I have had a problem, BWB does a great job and everyone should use their service.
At BetterWorldBooks, I not only had an excellent buying experience, but also learned that they have great values (for example, they support literacy with book donations). Keep up the good work!
I ordered two books on new and one used. Both were delivered when I expected them. The new book is clean and new as expected. The used is definitely used but in great shape and has a better feel to it with the usage. So excited!
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!
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