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The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
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Betterworldbooks.com est un formidable site de livres de seconde main. Il permet de trouver des ouvrages qui ne sont plus édités, rares, ou non distribués dans son propre pays, en plus des livres habituels. Le service est extrêmement professionnel et attentionné et l'entreprise a un but humanitaire: lorsque l'on achète des livres, d'autres livres sont donnés par des associations.
These books were directly relevant to the project in which I am engaged and for which I purchased them. This means your descriptions were accurate and relevant. The books prices were reasonable and I especially love that my purchase resulted in the donations of books to others in the world. I feel fortunate to have discovered the site while looking for references for my project. The only comment I have for the future is that I'd love to know what books were donated and to where. I will absoultely use this site again when ordering books. Rita
Book received within expected time frame and in the condition as described. Can't wait to start reading them.
The book was described as in good condition, and was! It was also delivered to schedule as promised on the website. Easy to order and lived up to its promises. My proof of purchase is an email and therefore too difficult for me to add to this review!
I'm usually only ordering one book at a time, so my normal experience with this company is very good. That's why they're ranked three stars instead of one Stars right now. However, this time I was trying to order an entire series of books and we had an issue. The first volume of the series I received was an entirely different book; and when I contacted them to correct this issue, I was told that there was nothing that they could do to help me. Their system was showing that they did not have any more of that book in stock, but they never sent me that book in the first place so it should have still been there. I ended up having to order the book that I needed from an entirely different source. Better world books did at least refund my money for the book that was sent wrong, but I would have preferred to just do business with one company instead of having to source it to two.
Looking for a service with access to older books and found it with Better World Books. The selection available was amazing.
I received a unique, friendly, email when my order was received and then shipped, then not a word. I was happy when my books arrived safe and sound, within the stated 21 days, at Christmas time, in a pandemic from a foreign country! I will buy books from them especially as they use some of their profits to send books to places that need more books!
Managed to find the UK editions of some childrens' series, along with other middle grade books by american authors. All arrived safe and sound despite covid delays. The ones shipping from the UK did take 2 weeks longer.
I was pleased to find the range of books available, at good second-hand prices. They arrived quickly and anks! Were in good condition. Next time, I'll begin my search with BetterWorld Books. Many thanks!
They have a wonderful selection of books! Books have always been in even better condition than listed and they ship promptly every time! With all the other environmental and social work they do I will be buying books from here instead of Amazon.
I found Betterworldbooks.com by accident, and I'm so thankful I did. Low cost, fast, and it helps to fund literacy programs! I got an out of print cookbook in nearly perfect condition! I will tell everyone to shop Better World Books!
The book I ordered was delivered quickly. Purchase price was great, and free shipping made it even better. The book was a gift that was very enjoyable to read.
I recieved my book on time. It was in good condition. I was satisified with the delievery. I would use it this website again.
Book arrived safely to the UK. Although the season and a global pandemic meant it took a while, the book still got here on time.
As usual, I was able to find all of my selections and at great prices. The search function works well enough that I'm able to find the titles I'm looking for even though I'm terrible at remembering authors' names. Delivery was quick and I like the green offset option. I've purchased from them multiple times and have never had a problem.
I ordered a pharmacology workbook was in very good condition with some writing in it. Overall its a great price for the book.
Even though mail service in our area has been slow during the Pandemic, I am pleased to say that we received our order with all the books. We love Better World Books because we can get books we want at a low price and we are helping the environment.
My first order from Better World Books was a referral to them by a Buddhist friend
In a study group. They could ship me a newer book in paperbook fairly quickly for my study group.
I followed up by buying whatever Board books I could find for my grandchild for Christmas. Also, since I seldom get lettersor packages, it was fun for me to get a delivery in the mail.
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!
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