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Better World Books

3.3

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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233

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France
1 review
0 helpful votes
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Formidable site de livres de seconde main
January 5, 2021

Betterworldbooks.com est un formidable site de livres de seconde main. Il permet de trouver des ouvrages qui ne sont plus édités, rares, ou non distribués dans son propre pays, en plus des livres habituels. Le service est extrêmement professionnel et attentionné et l'entreprise a un but humanitaire: lorsque l'on achète des livres, d'autres livres sont donnés par des associations.

Date of experience: January 4, 2021
Pennsylvania
1 review
0 helpful votes
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These books were directly relevant to the project in which I am engaged and for which I purchased them. This means your descriptions were accurate and relevant. The books prices were reasonable and I especially love that my purchase resulted in the donations of books to others in the world. I feel fortunate to have discovered the site while looking for references for my project. The only comment I have for the future is that I'd love to know what books were donated and to where. I will absoultely use this site again when ordering books. Rita

Date of experience: January 4, 2021
GB
1 review
0 helpful votes
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Book received within expected time frame and in the condition as described. Can't wait to start reading them.

Date of experience: January 4, 2021
GB
1 review
0 helpful votes
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Delivered as expected
January 4, 2021

The book was described as in good condition, and was! It was also delivered to schedule as promised on the website. Easy to order and lived up to its promises. My proof of purchase is an email and therefore too difficult for me to add to this review!

Date of experience: January 4, 2021
Georgia
1 review
1 helpful vote
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Got most of my books, but one was wrong.
January 4, 2021

I'm usually only ordering one book at a time, so my normal experience with this company is very good. That's why they're ranked three stars instead of one Stars right now. However, this time I was trying to order an entire series of books and we had an issue. The first volume of the series I received was an entirely different book; and when I contacted them to correct this issue, I was told that there was nothing that they could do to help me. Their system was showing that they did not have any more of that book in stock, but they never sent me that book in the first place so it should have still been there. I ended up having to order the book that I needed from an entirely different source. Better world books did at least refund my money for the book that was sent wrong, but I would have preferred to just do business with one company instead of having to source it to two.

Date of experience: January 4, 2021
Washington
1 review
0 helpful votes
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Great service
January 4, 2021

Looking for a service with access to older books and found it with Better World Books. The selection available was amazing.

Date of experience: January 3, 2021
Canada
1 review
0 helpful votes
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Is not Amazon
January 4, 2021

I received a unique, friendly, email when my order was received and then shipped, then not a word. I was happy when my books arrived safe and sound, within the stated 21 days, at Christmas time, in a pandemic from a foreign country! I will buy books from them especially as they use some of their profits to send books to places that need more books!

Date of experience: January 3, 2021
Pennsylvania
1 review
0 helpful votes
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Books arrived
January 3, 2021

Managed to find the UK editions of some childrens' series, along with other middle grade books by american authors. All arrived safe and sound despite covid delays. The ones shipping from the UK did take 2 weeks longer.

Date of experience: January 3, 2021
Texas
2 reviews
0 helpful votes
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Best ever
January 3, 2021

Excellent prices, high quality books, fast shipping and knowledgeable staff. I order here more than Amazon. Highly recommended

Date of experience: January 1, 2021
Kentucky
1 review
0 helpful votes
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Book
December 31, 2020

Got the book when you guys said I would but it was in rough shape and didn't have a cover on it like it said it would when I ordered it.

Date of experience: December 31, 2020
Germany
1 review
0 helpful votes
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Good qualtiy service
December 31, 2020

I was pleased to find the range of books available, at good second-hand prices. They arrived quickly and anks! Were in good condition. Next time, I'll begin my search with BetterWorld Books. Many thanks!

Date of experience: December 30, 2020
Kansas
1 review
0 helpful votes
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Great Service!
December 31, 2020

They have a wonderful selection of books! Books have always been in even better condition than listed and they ship promptly every time! With all the other environmental and social work they do I will be buying books from here instead of Amazon.

Date of experience: December 30, 2020
Texas
1 review
0 helpful votes
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Perfect Used Book!
December 31, 2020

I found Betterworldbooks.com by accident, and I'm so thankful I did. Low cost, fast, and it helps to fund literacy programs! I got an out of print cookbook in nearly perfect condition! I will tell everyone to shop Better World Books!

Date of experience: December 30, 2020
Texas
2 reviews
0 helpful votes
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Great book
December 30, 2020

The book I ordered was delivered quickly. Purchase price was great, and free shipping made it even better. The book was a gift that was very enjoyable to read.

Date of experience: December 29, 2020
Iceland
1 review
0 helpful votes
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Secure website
December 29, 2020

I recieved my book on time. It was in good condition. I was satisified with the delievery. I would use it this website again.

Date of experience: December 29, 2020
GB
1 review
0 helpful votes
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Books across an ocean
December 29, 2020

Book arrived safely to the UK. Although the season and a global pandemic meant it took a while, the book still got here on time.

Date of experience: December 29, 2020
Michigan
1 review
0 helpful votes
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Great selection, great prices, great mission
December 29, 2020

As usual, I was able to find all of my selections and at great prices. The search function works well enough that I'm able to find the titles I'm looking for even though I'm terrible at remembering authors' names. Delivery was quick and I like the green offset option. I've purchased from them multiple times and have never had a problem.

Date of experience: December 28, 2020
Florida
1 review
0 helpful votes
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Great price
December 27, 2020

I ordered a pharmacology workbook was in very good condition with some writing in it. Overall its a great price for the book.

Date of experience: December 26, 2020
Alabama
1 review
0 helpful votes
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Even in the Pandemic
December 27, 2020

Even though mail service in our area has been slow during the Pandemic, I am pleased to say that we received our order with all the books. We love Better World Books because we can get books we want at a low price and we are helping the environment.

Date of experience: December 26, 2020
California
1 review
0 helpful votes
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My first order from Better World Books was a referral to them by a Buddhist friend
In a study group. They could ship me a newer book in paperbook fairly quickly for my study group.
I followed up by buying whatever Board books I could find for my grandchild for Christmas. Also, since I seldom get lettersor packages, it was fun for me to get a delivery in the mail.

Date of experience: December 24, 2020